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Luciana Hotel & Beach Club

3.0 star property
3-star beachfront aparthotel near Playa del Carmen Maritime Terminal

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Photo gallery for Luciana Hotel & Beach Club

Smart TV
Deluxe Room, Partial Sea View | Beach/ocean view
Exterior
In-room safe, blackout drapes, iron/ironing board, free WiFi
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Outdoor Space
  • 24/7 front desk

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Partial Sea View

Terrace/patio

Deluxe Double Room, Partial Sea View

  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Partial Sea View

Terrace/patio

Deluxe Room, Partial Sea View

  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Within a 10-minute walk of this Downtown Playa del Carmen aparthotel, you'll find Quinta Avenida and Playa del Carmen Maritime Terminal. Also, Mamitas Beach is within half a mile (1 km) and Gran Coyote Golf is within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km
  • Playacar Beach - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Zenzi Beach Club - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Restaurante Tropical - ‬2 min walk
  • ‪Inti Beach - ‬3 min walk

About this property

Luciana Hotel & Beach Club

3-star beachfront aparthotel near Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 22 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Beach lounge chairs
  • Umbrellas for the beach
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city center
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Property Registration Number 008-007-006973/2025

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 297 out of 623 reviews
Rating 8 - Good. 174 out of 623 reviews
Rating 6 - Okay. 73 out of 623 reviews
Rating 4 - Poor. 33 out of 623 reviews
Rating 2 - Terrible. 46 out of 623 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephanie Ann-Marie

Stayed 4 nights in Nov 2025

6/10 Okay

JIM

Travelled with partner
Yes, everyone was kind and efficient. Check in was from a desk at the neighboring hotel. Way to the room was a little funky walking across decking and sand. We would have enjoyed this more had we been in our 20's and partying. Loud music started at 9 a.m. and lasted until 9 p.m. We don't drink heavy so this was way to loud for our liking.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, amenities
great rooms very clean and very nice outdoor sitting area
Stayed 2 nights in Nov 2025

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, amenities
Everything was nice
Stayed 9 nights in Nov 2025

10/10 Excellent

Neil

Stayed 1 night in Nov 2025

6/10 Okay

Noriam

Disliked: Cleanliness, property conditions & facilities
The water shower was cold
Stayed 1 night in Nov 2025

10/10 Excellent

Tyler

Great room hot tub private in Back was great
Stayed 1 night in Oct 2025

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean, the staff is amazing, great food and beverages right by the beach. Couldn’t have asked for a better place to stay, only thing is no elevator, walking 3 flights of stairs when you’ve had a bit to drink isn’t fun, but it’s one of our best experiences, 100% recommended
Stayed 4 nights in Nov 2025

8/10 Good

JORGE FERNANDO DIAZ

Stayed 4 nights in Nov 2025

2/10 Terrible

Nikolay

Disliked: Cleanliness, amenities
Hot water worked once for a few mins during my 1 week stay. Roaches in my room. Had property taken from my day bed when I was in the ocean and when I spoke to the desk they told me the beach club was not affiliated with the hotel (the beach club is called Luciana) . Staff was dismissive and generally unfriendly. Highly recommend going elsewhere for your stay.
Stayed 6 nights in Oct 2025

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, room comfort
our check in was a bit cood, maybe the lady was not in her best mood, but we hope to receive a better welcome. the hotel itself is a jeel, very confy, coffeemaker with coffee, 4 bottle of water, shampoo, conditioner., all the necesities. we even had a great time in the sea.
Stayed 1 night in Oct 2025

10/10 Excellent

Luis Fernando

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Todo muy bien
Stayed 1 night in Oct 2025

8/10 Good

ARMANDO

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2025

8/10 Good

Ian

Stayed 2 nights in Sep 2025

8/10 Good

Yuliia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Clarence, Chester

Travelled with partner
The hotel was close to 5th Ave. The hotel was at best, adequate. There were limited electrical outlets in the room. No parking available. The swimming pool was dirty.
Stayed 7 nights in Sep 2025

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Too many stairs. Nice balcony.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s a fantastic location in the middle of 5th Avenue but there is noise and music at night. The hotel is also tucked away around the side of The Carmen hotel, so it’s sort of amazed to get to your room. They also do not have an elevator. Fifth street is also closed at different times during the week, so a taxi cannot always get up close to the hotel…that means walking to try to find them elsewhere. Also beware of the sargassum (seaweed season). It has a cute little beach club right in front that faces Cozumel, which is nice. The only true disappointment we had was about a noise complaint for a neighboring visitor who was playing loud music and we tried to contact the front desk, but no one answered until the next morning, so no sleep at night. Bummer when you’re excited to get up and start fresh the next day! Overall, I would stay again but consider it a budget hotel (but on the water!).
Stayed 4 nights in Aug 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice ocean views
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property small pool great restaurant
Stayed 1 night in Aug 2025

10/10 Excellent

Lyall

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hidden gem in PDC. Rooms were excellent with everything you needed for a beach stay. Recently updated, comfortable beds and lots of large fluffy pillows. Housekeeping staff did amazing job cleaning and providing extra clean towels. Hotel staff very attentive to needs. Very nice beach club, kept sargassum cleaned up every morning. WI-FI did drop out and was slow, that’s was only minor issue we experienced. Great location right on 5th Ave. so close to everything. We had a great stay!
Stayed 7 nights in Jul 2025

8/10 Good

Chris

Liked: Cleanliness
This is a charming boutique hotel with a no frills style but big hospitality, chill beach vibe and near 5th ave.
Stayed 4 nights in Jun 2025

8/10 Good

Erika

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Alexander

Liked: Cleanliness
Stayed 4 nights in Jun 2025