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Aparthotel

Luciana Hotel & Beach Club

3.0 star property
3-star beachfront aparthotel near Playa del Carmen Maritime Terminal

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Photo gallery for Luciana Hotel & Beach Club

Smart TV
Exterior
Exterior
Deluxe Room, Partial Sea View | Beach/ocean view
In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Outdoor Space

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Partial Sea View

Terrace/patio

Deluxe Double Room, Partial Sea View

  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Partial Sea View

Terrace/patio

Deluxe Room, Partial Sea View

  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Within a 10-minute walk of this Downtown Playa del Carmen aparthotel, you'll find Quinta Avenida and Playa del Carmen Maritime Terminal. Also, Mamitas Beach is within half a mile (1 km) and Gran Coyote Golf is within 6 miles (10 km).
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What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km
  • Playacar Beach - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Zenzi Beach Club - ‬2 min walk
  • ‪Restaurante Tropical - ‬2 min walk
  • ‪Mercado 174 - ‬2 min walk

About this property

Luciana Hotel & Beach Club

3-star beachfront aparthotel near Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 22 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Beach lounge chairs
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach umbrellas
  • Free beach club

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Coffee/tea maker
  • Mini-fridge

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 for adults and MXN 200 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In an entertainment district
  • In the city center
  • Near the sea
  • On the waterfront

Things to do

  • Free beach club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 buildings
  • 22 units
  • 3 floors
  • Bed sheets changed on request
  • Built in 2002
  • Housekeeping (on request)
  • Renovated - January 2025
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 200 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Property Registration Number 008-007-006973/2025

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 303 out of 641 reviews
Rating 8 - Good. 181 out of 641 reviews
Rating 6 - Okay. 76 out of 641 reviews
Rating 4 - Poor. 35 out of 641 reviews
Rating 2 - Terrible. 46 out of 641 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Mylantha

Stayed 5 nights in Jan 2026

4/10 Poor

Kristin

Travelled with partner
Disliked: Amenities
We had a very smooth check in and the front desk was great! Getting into our room, we had to walk down the street, through the El Carmen restaurant, through the Luciana restaurant and then to our room. The room was fine, it was clean, but it wasn't updated. Our unexpected surprise was that we could see the ocean from our room! First negative- There aren't ashtrays on the balconies. Someone threw a butt and it landed on my shorts, ruining them! Next, there seems to be a feud between the two restaurants. When you book the hotel, it says you can use both properties. I was told to move from a chair because it was on the wrong side? The man at the Luciana got me a new appropriate chair, but then aggressively bad mouthed (inc. excessive cursing) the owner of the restaurant next door. (After this point, the workers at the El Carmen restaurant began blocking the walk way between properties.) On the last day, we couldn't get a chair. We had to check out, so we were only hoping to get 2 lounge chairs until about 10 am. Basically buying food/beverages wasn't enough. We watched the workers pocket money and then people, who arrived after us, obtained or reserved chairs. There were many empty chairs when we left to shower before checking out. Lastly, when we went in to shower, the water had been turned off without warning. When we went to check out, a worker did show us a shortcut through the hotel so that we wouldn't have to walk through the sand with our luggage.
View of the room
View of the room facing the other direction inc bathroom door.
Small, but unexpected view of the ocean
My lovely breakfast from the attached restaurant! Raul was wonderful during breakfast and Mica checked on us throughout the day!
Stayed 6 nights in Dec 2025

2/10 Terrible

Yi Jing

Travelled with family
Disliked: Room comfort
Pool & hot tub are way too small to swim.
Stayed 6 nights in Dec 2025

10/10 Excellent

Tana

Travelled with group
Liked: Cleanliness
The hotel and staff were wonderful! Needs some updates but overall clean. On the main strip next to shopping and walkable to everything. The rooftop access to bar and pool of the Carmen hotel had amazing views of the ocean and more relaxing if you didn’t want to be on the sandy beach. The only downside was there is no onsite parking and we had to drag luggage down main streets and park blocks away. Expect it to be busy, noise and regular activities along a main strip of a city.
Stayed 2 nights in Jan 2026

2/10 Terrible

Carolina, Miami

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The balcony was share with the adjacent room and the sliding door couldn’t locked they sent someone who did worse. The adjacent door also didn’t have a lock and the receptionists said it was like that, no need to have a lock. They didn’t have any maintenance the bathroom was terrible. And the noise was al night until 7:30am. Was the worst experience, I felt unsafe sleeping with doors without lock. I have a partial ocean view that I couldn’t use because the balcony was share and the other guests from the adjacent room were smoking weed on the balcony the whole night every night.
Stayed 3 nights in Dec 2025

8/10 Good

Layla

Travelled with family
Liked: Cleanliness
You don't come here for the pool when the beach is literally 30 seconds outside your door. Breakfast at the bar was nice and convenient. Trouble getting a lounge chair if you don't go out early, but there's other spots down the way if you ask them. I enjoyed that they didn't start music until later in the morning and that it was stopped at a decent hour of the night.
Stayed 5 nights in Dec 2025

6/10 Okay

Adriana Isabe

Stayed 1 night in Dec 2025

2/10 Terrible

Wendy

Travelled with family
Disliked: Amenities
Front desk staff is excellent, the hotel on the other is not. Door had no lock on it and was direct to the outside. Kids everywhere, setup was terrible. Needless to say we stayed at the sister property The Carmen, which was wonderful.
Stayed 1 night in Dec 2025

8/10 Good

Gabriel, Dunkirk

Liked: Cleanliness, amenities
Room was spotless but had an adjoining balcony to the next room
Adjoining balcony
Stayed 1 night in Dec 2025

8/10 Good

William Murray

Liked: Cleanliness, property conditions & facilities
Room was clean , staff were exceptional , amenities were decent.
Stayed 21 nights in Nov 2025

10/10 Excellent

Arif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff are so friendly. The rooms are clean and comfortable. The beach and surf side was literally perfect and out of a magazine. Will definitely recommend and return.
Stayed 6 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Stayed 2 nights in Dec 2025

10/10 Excellent

scott

Travelled with group
Liked: Cleanliness, amenities
The gentelman who helped qith our bags was really nice as well as the ladies working at the bar by the beach
Stayed 2 nights in Dec 2025

10/10 Excellent

Megan

Liked: Cleanliness, room comfort
Great value for the price! Want to keep this place a secret to myself!
Stayed 4 nights in Nov 2025

10/10 Excellent

Martha

Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie Ann-Marie

Stayed 4 nights in Nov 2025

6/10 Okay

JIM

Travelled with partner
Yes, everyone was kind and efficient. Check in was from a desk at the neighboring hotel. Way to the room was a little funky walking across decking and sand. We would have enjoyed this more had we been in our 20's and partying. Loud music started at 9 a.m. and lasted until 9 p.m. We don't drink heavy so this was way to loud for our liking.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, amenities
great rooms very clean and very nice outdoor sitting area
Stayed 2 nights in Nov 2025

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, amenities
Everything was nice
Stayed 9 nights in Nov 2025

10/10 Excellent

Neil

Stayed 1 night in Nov 2025

6/10 Okay

Noriam

Disliked: Cleanliness, property conditions & facilities
The water shower was cold
Stayed 1 night in Nov 2025

10/10 Excellent

Tyler

Great room hot tub private in Back was great
Stayed 1 night in Oct 2025

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean, the staff is amazing, great food and beverages right by the beach. Couldn’t have asked for a better place to stay, only thing is no elevator, walking 3 flights of stairs when you’ve had a bit to drink isn’t fun, but it’s one of our best experiences, 100% recommended
Stayed 4 nights in Nov 2025

8/10 Good

JORGE FERNANDO DIAZ

Stayed 4 nights in Nov 2025