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Hotel Description

5-star luxury property near El Camaleon Mayakoba Golf Course, connected to the convention center

Beachside getaway

You'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya within 3 miles (5 km) of this property. Xcaret Eco Theme Park is 11.3 mi (18.2 km) away.

All-inclusive

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Indoor spa tubs, free WiFi

The 539 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include indoor private spa tubs, free minibar items, and flat-screen TVs with cable channels.

Ambassador Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$1,580* Per night/room 10 Jul. - 11 Jul.

Presidential Suite, 2 Bedrooms (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom (Zen)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Nature View Suite - Zen Experience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (Governador)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ambassador Two Bedrooms Family Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Velas Riviera Maya - All Inclusive ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Velas Riviera Maya - All Inclusive

Everyone (3) Family (1)
5 out of 5
Staff was excellent, pleasant and always willing to help

Posted by on 17 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Guest Service

It was our great pleasure to have had the opportunity to cater to your well-deserved vacation needs. If there is anything that you may require in the future, we are at your service. Thank you!

4 out of 5

Posted by on 16 Feb. 2019

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Comment from Hotel Management

29 Apr. 2019 by Guest Service

Muchas gracias por tomarse unos minutos para evaluar su estadía en Grand Velas. Nos sentimos honrados de haberle hospedado, y puede estar seguro que nuestra meta en su próxima visita será brindarle una estadía merecedora de cinco estrellas. Gracias. Thank you for taking a few moments to evaluate your stay at Grand Velas. We are honored to have hosted you, and you can be assured that our goal on your next visit will be to win your five stars. Thank you.

5 out of 5
I was originally weary of it because of some of the negative reviews I had read, but to my pleasant surprise my stay was perfect. My trip was in January of 2019 1-the beaches were perfectly clean and tidy, the sea weed was minimal and was kept clean by someone I don't know the staff or government. waters were comfortably warm and calm. 2-the all inclusive option is actually ALL INCLUSIVE there was no drink or food I needed and that I didn't get. I wanted Mexican wines and beers I thought for what they were quite good. 3-the quality of the food was outstanding. I would have liked to see more Mexican options but overall the quality was very good, but the cuisine overall was of the "fancy kind" which as you expect small portions and sometimes too fancy. but with the various options you never walk out hungry. 4-the service I can't say any more it was very good. I have been to quite a few 5 and 4 star resorts all over the world this one beats them all. Friendly faces everywhere and when ever you asked for something it was there I would say quite promptly. The private concierge made sure we had everything we needed and planned our trip to and from the airport as well. 5-The SPA was world class I personally didn't experience it but my wife had a complete half day session she thought it was an excellent experience. She highly recommends it. but it is on the expensive side just over $200. 6-check in and check out was flawless and the security in the facility is high.

Posted by on 23 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Guest Service

As a team, we are especially pleased to have overcome your preoccupation on earlier reviews and made your outlook for Grand Velas a perfect 5 out of 5. All the aspects that you mentioned are very important for us, and you can be assured that, as a responsible hotel, we are continually making additions and improvements. We hope that this experience brings you back to our upscale all-inclusive and that you continue to see for yourself why we are now one of your favorites. Thank you!

4 out of 5
Unfortunately the beach was suffering with a rare occurrence of sea weed. The hotel was great filled with a lot of activities both for young and old. The staff was friendly and accommodating.

Posted by on 23 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Guest Service

Thank you very much for taking the time to share your comments on your recent stay at our resort. As the hotel representative, I feel pleased to see you had an enjoyable experience, in spite of the seaweed, which is a natural phenomenon that is occurring all along the Riviera Maya coastline. Our dedicated young men and women are up at 5 am cleaning our portion of the beach allowing you and all our valued guests to get the most out of the entire vacation experience. I hope to have the opportunity to host you again in the future and continue pampering you with the quality and hospitality that you deserve. Thank you.

5 out of 5

Traveling with the kids

Pros: Free breakfast, Close restaurants, Quiet, amazing pool
Cons: No free Internet
We stayed here last week, for 8 nights. We have stayed in several all-inclusives, including the Grand Velas in Puerto Vallarta. There were four of us, including two kids 8 and 10 years old. First the good: - Best pool I have ever seen. Huge, and perfect for the kids to play in, which they did for 6 hours every day. Beautiful infinite pools, and nice swim up bar, right up to the ocean. The only pool that compares to this is the Grand Velas in Puerto Vallarta. No slides or anything, but the kids still loved it. We never had a hard time getting a chair, but more on that later. -Best food you will ever have at an all-inclusive. 5 star food all of the way, many courses, and you feel like you are eating at the fanciest restaurant in your town, every night. Kids menus at the restaurants that allow kids. I thought is was nice to have some restaurants that do not allow kids, nice to be just my husband and me, and send them to the kids club. -rooms are a good size, with a big patio, that we hung out at a lot. We had a great ocean view that was perfect. Good mini bar that they restock every day, and they will put in things you like, if asked. - great service everywhere, loved Julio at the swim up bar. Always remembered the kids, and made them ask for things in spanish, which was a great way for them to learn. -we were upgraded to the ambassador section, because they were doing some work at the Zen, so glad we were. Nice to be near everything. We did see the Zen section, still very nice, but you would get the jungle feel, and no ocean views at all. Bigger kids club though, which might be nice, if it were busier. Things that were just ok: -No one was there the first week of June. Don't know why. The prices are high, but worth it, and the place was only at 15% capacity, so nice to always get your chairs and reservations, but would have been better to have bit more going on. - there were a few other kids there, but my kids connected with none, like they have at other resorts, so boring for them on that regard. The kids club did none of their scheduled activities, so it was just a place for them to hang out and play xbox, while we went to dinner -Nothing going on at night at all, no music, no bar happenings, nothing. I don't want a raging party, but it would have been nice to have something. I know the place wasn't full, but I wish there was something to do after 9:00. -The rooms are nice, but loud, you can hear everything going on in the bathroom, which isn't always good. The beds are comfortable, but I prefer the rooms at the Grand Velas in Puerto Vallarta. There are two bathrooms in the rooms, and the bedroom area is shut off with a door, so really nice. I was hoping for that here. -the beach itself is nice, with fine white sand, but no place to actually play in the ocean. You can walk 10 minutes either side to do that, but nicer, if it were just in front. Such a great pool, so that helped. Over all really great, we had a nice time, and will probably be back. I think if we were there at a different time of year, I would have all raves.

Posted by , from Colorado, USA on 14 Jun. 2012

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5 out of 5

excellent in every way!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, wonderful menus
The food was superb, the staff extremely cordial and accommodating with dinner reservations (our family group was 24). The photographer arranged by Grand Velas was excellent. The bar staff mixed great drinks and we would definitely go again!

Posted by , from Fort Worth, TX, USA on 8 Jun. 2012

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About the Grand Velas Riviera Maya - All Inclusive

Location Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Sailboats not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included

Property Features

Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 outdoor swimming pools. A free manager's reception is offered daily. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Free self parking and valet parking are available. This 5-star Playa del Carmen property is smoke free.

  • 539 guestrooms or units
  • 4 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 94548 sq ft of conference space
  • 8784 sq m of conference space
  • Built in 2008
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (50.2 km / 31.2 mi)
  • Property shuttles: Free beach shuttle; area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private indoor hot tub
  • Private balcony or patio
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

The property hosts a free manager's reception daily.

Chaka - Overlooking the pool and garden, this family restaurant specializes in regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 42
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.

Additional fees apply for connecting/adjoining rooms and are subject to availability.

This property offers onsite health screenings for COVID-19 (rapid antigen screenings). PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule health screenings.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Grand Velas Riviera Maya
  • Grand Velas All Inclusive
  • Grand Velas All Inclusive Riviera Maya
  • Grand Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya
  • Velas Riviera Maya
  • Velas Riviera Maya Inclusive
  • Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive
  • Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive
  • Velas Riviera Maya Inclusive
  • Grand Velas Riviera Maya All Inclusive
  • Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya - All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.