Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Where to?

Dates

January 2026

February 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All-inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Maroma Beach
‪29 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 12 min drive - 6.7 km
Xcaret Eco Theme Park - 26 min drive - 16.5 km
Maroma Beach - 29 min drive - 15.4 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Restaurante Riviera - ‬6 min walk
‪Las Máscaras - ‬4 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Hot tub
All-inclusive
Spa

CA $455 total

includes taxes & fees

Feb 3 - Feb 4

On the beach, white sand, free beach cabanas, beach umbrellas

Pool
Breakfast included
All-inclusive
Spa

CA $1,406 total

includes taxes & fees

Jan 24 - Jan 25

Property amenities

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

10/10 Excellent

Linda

Oct 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Thank you.

Stayed 7 nights in Oct 2025

4/10 Poor

Kaydon

Travelled with partner

Oct 21, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.

Stayed 3 nights in Oct 2025

2/10 Terrible

Angel

Oct 21, 2025

Food was ok, not so clean and check in took a while.

Stayed 1 night in Oct 2025

8/10 Good

EDMUNDO

Travelled with family and small children

Oct 21, 2025

Liked: Staff & service, amenities, property conditions & facilities

Mixed Experience, but Worth It for the Food The room was average—not terrible, but nothing special. Unfortunately, during the last two days of our stay, the bathroom shower clogged and leaked water into the room, creating a mess. We had to call maintenance to fix it. On the bright side, the food was fantastic. If you love Mexican cuisine, this place delivers. The all-inclusive package gives you access to food all day with plenty of options to choose from. The water park was a highlight—lots of fun once you get there. However, navigating the resort felt like being in a giant maze. It’s easy to get lost, so be prepared to ask for directions. The cenotes and the little river were disappointing. I expected them to be better maintained, but the water looked dirty and uninviting. The resort grounds are beautiful, but the layout could use some improvement. Getting from one area to another often felt confusing and time-consuming. Staff were generally helpful, though not always easy to find when you needed assistance. Overall, it’s a decent place if you’re looking for great food and a fun water park experience. Just be ready for a few inconveniences along the way. We used Seek & Go for transportation to and from the airport. The service was excellent—punctual and professional. I definitely recommend them for airport transfers, though it’s on the pricier side.

Stayed 5 nights in Oct 2025

6/10 Okay

Lester

Travelled with family

Oct 20, 2025

Liked: Staff & service, amenities

The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.

Stayed 4 nights in Oct 2025

6/10 Okay

Holly

Travelled with family

Oct 19, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.

Stayed 7 nights in Oct 2025

10/10 Excellent

Enicette

Travelled with family and small children

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encanto le doy un 10/10 es muy bueno para niños, mi niña de 8 años se lo disfruto mucho y esa era la idea, el parque de agua es bastante grande y comodo para todas las edades, hay muchos animales al rededor y eso nos gusto, el senote el agua esta super rica despues de haber recorrido en bisicleta al rededor de la naturaleza y sudado un poco el agua del senote te ayuda a refrescarte. Hay muchas areas en remodelacion q afectaban un poco pero pudimos fluir con eso pq quiere decir q estan tratando de hacer nuestra estadia mas bonita, el area del buffet es un poco pequeña y no es tan moderna pero estan remodelando otra area, en fin me encanto todo pq tiene 3 cosas en un solo lugar, te conectas con la naturaleza y tienes el senote, pero tambien tienes pisicina y playa.

Stayed 5 nights in Oct 2025

10/10 Excellent

vintea darleen

Travelled with family and small children

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world

Stayed 5 nights in Oct 2025

10/10 Excellent

Columba

Travelled with family and small children

Oct 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room

Stayed 7 nights in Oct 2025

4/10 Poor

Juan Daniel

Travelled with family

Oct 11, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The food and drinks are terrible! The convince store inside the resort is way over priced. $9 redbulls? $20 Vicks? WHAT?!?

Stayed 5 nights in Oct 2025

6/10 Okay

Blanca Estela

Travelled with family

Oct 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very tropical, Monkeys and coati are everywhere. Dining is not great; food is not very good but service is excellent. There is no air conditioning in dining area, only in public restrooms and rooms. lots of open air so its hot & humid. I would not return to this property.

Stayed 4 nights in Oct 2025

6/10 Okay

Jardie Aquino

Oct 7, 2025

Liked: Staff & service

It was ok… they need more improvement in many ways….

Stayed 7 nights in Sep 2025

10/10 Excellent

Natalia

Oct 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything excellent just the food didn’t like they didn’t have variation very poor and a lot of mosquitos

Stayed 2 nights in Oct 2025

10/10 Excellent

Adriana

Oct 1, 2025

Stayed 3 nights in Jul 2025

4/10 Poor

Harry

Travelled with partner, Travelled with group

Sep 30, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Most of the restaurants were closed and many of the activities were limited.

Stayed 2 nights in Sep 2025

10/10 Excellent

Mayra Yazmin

Travelled with family

Sep 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10-10 el lugar super relax para convivir en familia

Stayed 5 nights in Aug 2025

10/10 Excellent

Edison Javier Molina

Sep 27, 2025

Stayed 7 nights in Sep 2025

10/10 Excellent

Anushya

Travelled with family and small children

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our second time. It’s a great property. Children loved the waterpark and activities.

Stayed 4 nights in Sep 2025

10/10 Excellent

Emilio Lino

Sep 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I did not like music in the adult only pool but staff tryed to make it better

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Sep 16, 2025

Liked: Staff & service

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Carlos

Travelled with family

Sep 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Stayed 3 nights in Sep 2025

8/10 Good

Omar

Sep 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall a great place

Stayed 5 nights in Sep 2025

6/10 Okay

Cynthia

Sep 11, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Lizeth

Travelled with family

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice environment

Stayed 3 nights in Aug 2025

10/10 Excellent

Jocelyn

Travelled with family

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very spacious rooms

Stayed 2 nights in Aug 2025

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Sandos Caracol Nature Resort & Water Park All Inclusive

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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