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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
4-star beachfront property near Gran Coyote Golf

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
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Aerial view
Restaurant
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Maroma Beach
    ‪22 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

7.0 out of 10
Good
(20 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

8.2 out of 10
Very good
(160 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

7.8 out of 10
Good
(14 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.6 out of 10
Excellent
(13 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(35 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • Quinta Avenida - 12 min drive - 5.7 km
  • Maroma Beach - 22 min drive - 16.5 km
  • Xcaret Eco Theme Park - 26 min drive - 16.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪Snack El nido - ‬2 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2005
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Sandos Playacar All Inclusive
Playacar
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,383 reviews
The price is CA $324
CA $404 total
includes taxes & fees
Jun 3 - Jun 4
Sandos Playacar All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to the airport?

Sandos Caracol Nature Resort & Water Park All Inclusive is 24.8 mi (283-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on Jun 8, 2026 start from CA $347, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have an airport shuttle?

Sandos Caracol Nature Resort & Water Park All Inclusive offers an airport shuttle.

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Caracol Nature Resort & Water Park All Inclusive offer free breakfast?

Sandos Caracol Nature Resort & Water Park All Inclusive does not offer free breakfast.

Is there a casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

This property offers free self parking.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 outdoor pools and a children's pool.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant?

Yes, there are 7 restaurants on site. One of the dining venues will be unavailable from May 11 2026 to June 11 2026 (dates subject to change).

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy hot stone massages, body scrubs, and reflexology.

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to downtown Playa del Carmen?

Sandos Caracol Nature Resort & Water Park All Inclusive is 3.1 mi away from Playa del Carmen.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 457 out of 1428 reviews
Rating 8 - Good. 359 out of 1428 reviews
Rating 6 - Okay. 254 out of 1428 reviews
Rating 4 - Poor. 159 out of 1428 reviews
Rating 2 - Terrible. 199 out of 1428 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Erika Victoria

Liked: Cleanliness, property conditions & facilities
The adult only section had excellent service and food
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Candace

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Thomas Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 4th time at this resort. It has been a few years since we have been there and it was greatly to see the changes that were made but still the welcoming presence that makes this resort worth coming back to.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely wonderful. The staff were fantastic, food was great, shows at night were fun. Mexico is just so beautiful! Highly recommend!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so much to do and see, great for families!
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Stephen W

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Good food. Pools were great. Concierge staff was exceptional.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Terence

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Lots to do on the resort.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities
Clean rooms! Beautiful grounds and beach! Staff very friendly and helpful! Great food and entertainment.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for traveling with kids,
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Elizabeth

Liked: Cleanliness
Friendly staff. Hotel is a little dated.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Rob Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters
Stayed 14 nights in Nov 2025
Verified

10/10 Excellent

Aracelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fresh and the place is clean and easy to walk around.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Selina Eliane

Liked: Cleanliness, amenities, property conditions & facilities
Great resort ! Great staff! Highly recommend for families! Fun water park & beach access.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good food, lots to do!!
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Kristy

Liked: Cleanliness, amenities, property conditions & facilities
Great resort for the family! So much to see and do! Staff was friendly & rooms were clean. Would go back!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
The resort was nice, beach and pool and food were pretty good. Lots of activities. Everyone enjoyed the pool and nightly entertainment. Kids loved all the animals around the resort. Room was cleaned and stocked every day. The property is very large which was fine with us, there was plenty of spaces and trails to explore.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Felicita

Liked: Cleanliness, amenities, property conditions & facilities
Really nice
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved this resort! We had our own concierge with booking through Expedia that set up our dinner reservations and that was well worth it! She was amazing!! We loved the wildlife!! We were there during the abnormally cold weather however still had an awesome time!!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

paul

Liked: Amenities
Beautiful grounds, lots of activities and friendly staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yulanda

Liked: Cleanliness, property conditions & facilities
Samantha and Judy helped us everytime they saw us out and about and anytime we texted them about wanting a reservation. Super friendly and nice loved it.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joanne Louise

Liked: Cleanliness, amenities, property conditions & facilities
everything about the trip was amazing. The room, the services. The resort exceeded my expectations, so much to do. All the staff there were kind and caring. Will definitely come back.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Danielle Marin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Everything are excellent except the rooms are ok not perfect
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Esequiel

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Mark Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great overall stay. Expedia staff was very helpful. Restaurants were good. Only negative was the water park closed 2nd day and never reopened,
Stayed 6 nights in Jan 2026