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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
3.5-star beachfront property near Playacar Golf Club

Choose dates to view prices

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
Hallway
3 outdoor pools, sun loungers
3 outdoor pools, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪14 min walk‬

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(45 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

On the beach.Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Also, Mamitas Beach is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.7 km
  • Playacar Golf Club - 13 min walk - 1.1 km
  • Playacar Beach - 14 min walk - 1.2 km
  • Mayan Ruins of Playacar - 18 min walk - 1.5 km
  • Xaman Ha Aviary - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪rosa roja - ‬6 min walk
  • ‪Viva Wyndham Maya - ‬1 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬1 min drive

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star beachfront property near Playacar Golf Club
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark All Inclusive Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 18977 sq ft of conference space
  • 1763 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

How close is Viva Maya by Wyndham, A Trademark All Inclusive Resort to the airport?

Viva Maya by Wyndham, A Trademark All Inclusive Resort is 20.3 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on May 20, 2026 start from CA $527, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have an airport shuttle?

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers an airport shuttle.

How close is Viva Maya by Wyndham, A Trademark All Inclusive Resort to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort offer free breakfast?

Viva Maya by Wyndham, A Trademark All Inclusive Resort does not offer free breakfast.

Is there a casino at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

This property offers free self parking.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a pool?

Viva Maya by Wyndham, A Trademark All Inclusive Resort features 3 outdoor pools.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a restaurant?

Viva Maya by Wyndham, A Trademark All Inclusive Resort is home to La Terraza, which features international cuisine.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a spa?

This property has a spa, which features massages, body treatments, and body scrubs.

How close is Viva Maya by Wyndham, A Trademark All Inclusive Resort to downtown Playa del Carmen?

Viva Maya by Wyndham, A Trademark All Inclusive Resort is 1.9 mi away from Playa del Carmen.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 436 out of 1008 reviews
Rating 8 - Good. 286 out of 1008 reviews
Rating 6 - Okay. 154 out of 1008 reviews
Rating 4 - Poor. 75 out of 1008 reviews
Rating 2 - Terrible. 57 out of 1008 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Andres

Stayed 8 nights in Jan 2026

6/10 Okay

Rodolfina Milagros

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing like what I expected... the rooms: the air conditioning didn't work properly, and you couldn't adjust the temperature. The bathroom door lock was practically falling off, and I almost got locked in the bathroom. The phone only worked intermittently, the food was the same almost every day, completely bland, and I even got a stomach ache. And as for the friendliness of the staff... some were nice, others not so much. I wouldn't go back!
Stayed 5 nights in Feb 2026

10/10 Excellent

David

Stayed 6 nights in Jan 2026

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes, the room was very clean
Stayed 7 nights in Jan 2026

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything as amazing. The only things that need to be improved is the snack bar selection, and WiFi service
Front entrance
Adults only pool, very well kept
Spa
Hammocks
Stayed 6 nights in Jan 2026

8/10 Good

Jason

Stayed 7 nights in Jan 2026

10/10 Excellent

Claire, North Cowichan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great vacation during Christmas 2025 at Viva Maya. Large buffet with lots of different options, and when the buffet was closed they have a kitchen by the pool. Make sure to make reservations for the A La Carte restaurants right when you arrive for the rest of your stay, you will not get in same day or even 1 day before. The mexican restaurant and staff there were so much fun. The staff that stood out for us were Jose Luis at Cafe Maya, which has the best coffee, frappes, and smoothies. Luis who worked at adult pool December 27. And the other gentleman I forgot to take his name down, who was working adult pool Dec 25 & 26. He was so patient, quick, nice and respectful. The adult pool was the best. Zero noise except for the birds. Own bar and bathroom. That is usually the only place you can get a chair as well as the beach was always filled with people putting their towels on it. The location is very safe as it is a gated community with homes and resorts and golf course. Even going out of the resort it was lovely seeing Playacar and the ruins that are very close, which you can rent bikes for free and get there within minutes. There was no wifi in the room at all, and when you were in a spot that is populated the wifi stopped working. We were on the 3rd floor (top) if that makes a difference. Insanely talented shows at 9:30pm each night, was better than our Cirque du Soleil show we went to. Would absolutely recommend and go to this resort again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👌
Stayed 2 nights in Jan 2026

8/10 Good

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good experience at this property . Second time staying there. The only down side , the drinks not quality .
Stayed 7 nights in Nov 2025

8/10 Good

Cody

Travelled with family
Liked: Cleanliness
good
Stayed 14 nights in Dec 2025

4/10 Poor

jasmine

Stayed 5 nights in Dec 2025

10/10 Excellent

Jamie Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic, the wifi was the only thing lacking.
Stayed 8 nights in Dec 2025

8/10 Good

Braxton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is gorgeous, and the staff is super friendly. But, there’s no cell service or WiFi in your room. The WiFi only works in the common areas. The food in the buffet is never hot, it’s always lukewarm. You have to make reservations at the restaurants, and there aren’t many tables available. The only hot food is the pizza and fries at the snack bar. The evening shows are really fun and entertaining. The 24-hour bar is great, and the bartenders are awesome. I absolutely loved the spa service, it was worth every penny! The whole community is gated and well-secured. We felt safe even walking down 5th Avenue. The beach is breathtaking, and the staff is incredibly friendly. However, there’s a downside: cell service and WiFi are limited to the common areas. The buffet food is consistently lukewarm, and reservations at the restaurants are scarce, leaving you with limited options. The only hot food is pizza and fries at the snack bar. On the bright side, the evening shows are entertaining and enjoyable. The 24-hour bar is fantastic, with knowledgeable and friendly bartenders. I highly recommend the spa service, which is absolutely worth the price. The community is gated and well-secured, making us feel safe even walking down 5th Avenue.
Stayed 6 nights in Dec 2025

8/10 Good

Ravi Chander

Stayed 5 nights in Dec 2025

4/10 Poor

Sannae

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Viva Wyndham Maya – Playa del Carmen: Very Disappointing Family Experience We stayed at Viva Wyndham Maya in Playa del Carmen for 6 nights as a family of three (my husband, our 9-year-old son, and myself), and unfortunately this was one of the most disappointing resort experiences we’ve ever had. Food & Dining The food was, quite honestly, inedible. This was by far the worst buffet food we’ve ever experienced at any resort. Selection was limited, repetitive, and poorly prepared. The quality was so bad that my husband and son ended up surviving almost entirely on pizza and fries for the duration of the trip. Dinner reservations are extremely limited — only one reservation per three days, meaning we were allowed just two reservations for a six-night stay. Unfortunately, the à la carte restaurants were no better than the buffet. The food quality was the same, and the kids’ menus consisted of the same snack-bar style food we were already trying to avoid. Despite sticking to very basic foods, both my son and husband became sick. My son was vomiting all night upon our return home, and my husband’s stomach has been a mess since the trip. Room & Comfort The room was very small for two queen beds, and it felt constantly damp and mois
Stayed 6 nights in Dec 2025

10/10 Excellent

Sara Carla Romana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our eight time on the resort, we are a family of six. I have to say this year was exceptional, we already like the place but in the past we felt that some of the shine was fading. There was for sure a lot of work behind the scene to have an incredible team of animation, buffet quality unbeatable, shows at the level of the best cruise entertaining. Well done! Really well done. We loved our time here and we are super sorry to leave.
Stayed 10 nights in Dec 2025

10/10 Excellent

Lisa

Stayed 5 nights in Dec 2025

8/10 Good

Omar Mata

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
So so,room and hotel is very old and doesn't have an elevator.
Stayed 7 nights in Dec 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Yik-Ching

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Definitely amenities - there was none in the room when we checked in. The Italian restaurant is very slow in delivering the food and both times we were there the food was lukewarm and not tasty. While the buffet has a large variety of food, the quality can be improved.
Stayed 7 nights in Dec 2025

4/10 Poor

Nazim

Liked: Cleanliness, amenities, property conditions & facilities
I been their 5 time in same hotel.. major issue always same Management and staff running the place, it’s all about making more money out of you, and service of the staff major issues, everything you ask from them takes forever.. It’s about what package you buy, you buy from Expedia .. they treat you definitely. We told them I been here more then 5 time in same hotel , you think they will treat us repeat customer with open alarm but No Hotel is good , I hope they can change the management they don’t even try to speak English properly..
Stayed 7 nights in Dec 2025

8/10 Good

Stacey Renee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025

10/10 Excellent

Joel

Stayed 4 nights in Nov 2025

10/10 Excellent

Muriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Stayed 10 nights in Dec 2025

8/10 Good

Jose Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was well cleaned each day
Stayed 4 nights in Dec 2025