10/10 Excellent
Alejandro
Travelled with family
Sep 1, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 days as a family (my wife, my son, and I), and overall the experience was very good.
The room was excellent: comfortable, clean, and in a great location close to both the pool and the beach, with a beautiful view to enjoy the sunrise every morning.
I especially want to highlight the staff’s outstanding service, which made our stay so much more enjoyable:
• Upon arrival, Martha helped us book the four specialty restaurants, which made things much easier.
• Citlali, from guest services, recommended a restaurant on 38th Street with Yucatecan food, and it turned out to be a fantastic experience with great food and atmosphere.
• At the pool bar “The Reef,” Petro and Egleir always greeted us with kindness; Egleir, in particular, made some delicious appletinis.
• At Portofino, Gabriel was an excellent waiter, always attentive and professional.
• And of course, Jair from the entertainment team did an amazing job creating a fun atmosphere at the pool and on the beach with games, activities, and exercises.
The daily activities are very engaging, and there’s always something to do, while the night shows at 9:30 were really enjoyable. From the Mexican Night to Hollywood Pop, all of the performances were of high quality, with great dancing and lots of energy. It was the perfect plan after dinner.
The beach is wide, with white sand and a very relaxing vibe. At times there was some seaweed (which is common in the area), but the staff worked hard to keep it clean
Alejandro
Stayed 7 nights in Aug 2025
