Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Fountain
Lobby
1 bedroom, minibar, in-room safe, laptop workspace
5 bars/lounges, swim-up bar, poolside bar
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪2 min walk‬
  • Playacar Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite (U)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (M)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (L)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Suite (M)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | C)

  • 35 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

  • 34 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior | C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (B2C-CA)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

Beachfront retreat .A stay at this Playacar property places you steps from Playacar Golf Club and within a 10-minute walk of Playacar Beach. Quinta Avenida and Playa del Carmen Main Beach are also within 2 miles (3 km).

What's nearby

  • Playacar Golf Club - 2 min walk - 0.2 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.8 km
  • Quinta Avenida - 3 min drive - 1.8 km
  • Playa del Carmen Main Beach - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Occidental Allegro - ‬4 min walk
  • ‪Wyndham Pool Bar - ‬11 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪Sports Bar Allegro Playacar - ‬4 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Riviera Maya - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a hot tub are also featured at the family-friendly Hotel Riu Palace Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Riviera Maya - All Inclusive was completed in December 2019.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 460 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1761 out of 2362 reviews
Rating 8 - Good. 381 out of 2362 reviews
Rating 6 - Okay. 130 out of 2362 reviews
Rating 4 - Poor. 44 out of 2362 reviews
Rating 2 - Terrible. 46 out of 2362 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Anything is perfect
Stayed 5 nights in Jun 2025

10/10 Excellent

Alfred Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely excellent service and staff. Everyone was friendly, accommodating, and went above and beyond to help with what we needed. Beautiful property with multiple pools and a great beachfront.
Stayed 5 nights in May 2025

10/10 Excellent

Bernard

Stayed 8 nights in Jan 2025

10/10 Excellent

Maria Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very clean
Stayed 4 nights in Apr 2025

10/10 Excellent

Maria Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. There was a variety of food options. The staff made it special for us The staff was very attentive, friendly and helpful. Can’t say enough good things about the resort .

10/10 Excellent

Kyle, Big Flats

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and hospitality. Food was delicious and much better than most other all inclusives.
Stayed 5 nights in Apr 2025

10/10 Excellent

LINDA Diane, BRONX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu palace exceeded my expectations in most areas. Loved the service. Landscape shows and food. What I did not like was the bathroom being exposed. If I got up earlier than my husband I had no choice but to disturb him when I used the faucet to wash up. The thermostat in room was broken room was always too cold. I paid for a room with ocean view it was obstructed. The Manager did offer to change my room the next day. Did not care for the buffet. Food could be improved. Sit down dinners were great. Desserts could be better. Lacked flavor and freshness. The staff were wonderful. Blanket in room needs to be upgraded. Very thin. Thank you to the team in Krystal’s restaurant who made me feel special on my birthday. Wonderful hardworking friendly staff! Otherwise, very enjoyable stay. Thank you
Stayed 4 nights in Apr 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

GARY, COLLIERVILLE

Stayed 3 nights in Mar 2025

10/10 Excellent

Denise

Travelled with family
Liked: Amenities
Property was immaculate, and staff was attentive, responsive in all areas, including dining housekeeping and front desk. The extra activities, such as water aerobics, and poolside games were super fun. The beach had a splendid breeze. Very impressed with the quality of everything.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jade, Germantown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the food is really good. My only complaint is the bed which was much too soft for be but besides this everything else was great.
Stayed 5 nights in Mar 2025

10/10 Excellent

Arica

Liked: Cleanliness, staff & service, property conditions & facilities
Phenomenal experience!
Stayed 4 nights in Mar 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enriched on the beach and other staff were excellent
Stayed 7 nights in Mar 2025

10/10 Excellent

Nela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, beautiful property, good food and friendly staff. They really try hard to please. It can get a bit noisy around midday but then again March is high season; the hotel was full.
Stayed 7 nights in Mar 2025

2/10 Terrible

Rachelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 9 nights in Mar 2025

4/10 Poor

Alex, Roselle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If you like cold and quiet room to sleep in- look for another property. We spent the whole day moving from one room to another, trying to fix ac in each room, only to find out, thats how all rooms are centrally cooled- barely to 76 degrees even if the ac stays on 24/7. On top of that the ac is extremely loud, louder than any other hotels Ive ever stayed at. At $ 500 per night, its a joke. The beach is completely eroded with sandbags, rocks and tons of seaweed. You need to walk to another hotel's beach to swim. Which again, at $ 500 per night is completely unacceptable and should have been clearly indicated in the description. Eventually they agreed to switch hotels to another RIU property in Cancun, but we paid a total of $ 150 worth of taxi fairs and lost one full day of vacation.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lauren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms
Stayed 7 nights in Feb 2025

10/10 Excellent

Desiree, Lolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL PROPERTY BUT THE FOOD WASNT ALL THAT GREAT. BUT OVERALL, WE HAD A GREAT TIME.
Stayed 4 nights in Jan 2025

10/10 Excellent

Grace, Rochester Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 6 nights in Feb 2025

10/10 Excellent

Vitaliy, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it to everyone!
Stayed 6 nights in Mar 2025

10/10 Excellent

Carolyn Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great time.
Stayed 6 nights in Mar 2025