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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
5-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
Property video
Beach bar
Body treatments, hydrotherapy, aromatherapy, hot stone massages
Queen Suite Ocean View

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪6 min drive‬
  • Place, Playa del Carmen Maritime Terminal
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪10 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite

King Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe

  • 60 sq m
  • Sleeps 4

View all photos for Quadruple Suite Master

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Master

  • 77 sq m
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • 60 sq m
  • Sleeps 2

View all photos for Triple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe

  • 60 sq m
  • Sleeps 3

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Quadruple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 4

View all photos for Double Suite Deluxe with Ocean View

Bathroom

Double Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Triple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 3

View all photos for Quadruple Suite Master with Ocean View

Bathroom

Quadruple Suite Master with Ocean View

  • 77 sq m
  • Sleeps 2

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 3 miles (5 km) of Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 miles (5 km).

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 6 min drive - 4.3 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 4.3 km
  • Xplor Theme Park - 7 min drive - 6.4 km
  • Xcaret Eco Theme Park - 10 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪Bar Arrecife - ‬16 min walk
  • ‪La Terraza - ‬5 min drive
  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪rosa roja - ‬18 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star beachfront property near Playa del Carmen Maritime Terminal
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 7 buildings
  • 4 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

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  • Spa
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Property amenities

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.

Children under 4 years old are not permitted.
Property Registration Number 0123008e230fa

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 498 out of 548 reviews
Rating 8 - Good. 29 out of 548 reviews
Rating 6 - Okay. 10 out of 548 reviews
Rating 4 - Poor. 8 out of 548 reviews
Rating 2 - Terrible. 3 out of 548 reviews

Reviews

10/10 Excellent

Maksim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Deston

Travelled with partner
Liked: Cleanliness, amenities
The experience from beginning to end was amazing. Highly recommend for anyone looking to rest, reset, and recharge. The staff was very hospitable, the property was beautiful and the plant-based cuisine was great, even for a meat eater like me. The wellness programming was great too, from the traditional Temazcal ceremony, pranayama, yoga and the meditation concert among other things. We will be going back soon!
Stayed 4 nights in Jul 2025

10/10 Excellent

Iryna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10’s across the board! PERFECTION!

One of the best, rejuvenating, and amazing solo trips I have ever taken. The property itself is a great combination of luxury and comfort. It feels like you have been transported into this magical jungle beach ! There is plenty of activity’s to do throughout the day, for those who want to be more active and do more classes. Or you can just lounge by the beach or venture through the amazing property and have no plans . The food was amazing! Every meal was thought out, with also great mocktails or cocktails. Then the staff! This is probably what will make you want to never leave . They are the best! They make you feel so comfortable, and genuinely want to make your stay there great. I can keep going on about this place, but it’s amazing. Also, while I was there I met people who had been there 3 times plus, which is always a great sign. You will have the best time, no matter what type of trip your looking for here!!
Charlie’s Vegan Tacos, the sampler. Totally recommend
Mother Aia!
Stayed 4 nights in Jul 2025

10/10 Excellent

steven

Stayed 2 nights in Jul 2025

10/10 Excellent

Yai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vaidehi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Stayed 4 nights in Jun 2025

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Palmaïa – The House of AïA is the most soulful and transformative place I’ve ever stayed. Surrounded by lush jungle and the sea, the resort is designed with deep respect for nature—eco-conscious and breathtakingly beautiful. It feels like stepping into a dream of what the world could be. The plant-based food at all seven restaurants is gourmet, flavorful, and abundant—with a few meat options available for those who want them. Their award-winning mocktails (also available as cocktails) are imaginative and delicious. Each guest is paired with a Nomadic Guide who helps with everything from booking restaurants and spa visits to arranging room service and activities. Their warm and seamless support made my stay effortless. The Architects of Life program offers daily yoga, meditation, and creative experiences with teachers who will impact your life. Angel’s wisdom is unforgettable—I highly recommend a personal session with him. Shaman Balder brings calm, grounding energy and powerful meditation practices. The Atlantis Spa is the best I’ve experienced in seven countries. I highly recommend the 90-min AïA Essence and the 120-min Mezcal Ritual. Arrive early to enjoy the sweat lodge, rosemary rinse, and cenote swim—it’s a true healing ritual. Palmaïa isn’t just a resort—it’s a sanctuary. My favorite place on Earth.
View from the hotel room (all rooms face the ocean)
View from Su Casa Restaurant
Rituals Deck
Morning Coffee at Su Casa
Stayed 5 nights in May 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very modern, very trendy overall, great experience
Stayed 3 nights in Jun 2025

10/10 Excellent

doailyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there
Stayed 5 nights in Jun 2025

10/10 Excellent

Nora

Stayed 3 nights in Jun 2025

10/10 Excellent

violet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best food in the world. Great people. Magnificent beach. Gorgeous spa. Will be back.
Stayed 3 nights in May 2025

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort with great food, amenities and five star service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is truly one of the best places we’ve ever stayed at. Loved everything about it !
Stayed 3 nights in Jun 2025

10/10 Excellent

Renee

Stayed 6 nights in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!
Stayed 3 nights in May 2025

10/10 Excellent

Atmore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best place in the world
Stayed 4 nights in May 2025

4/10 Poor

Putu

Stayed 2 nights in May 2025

8/10 Good

heba

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was ok
Stayed 3 nights in May 2025

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss
Stayed 5 nights in May 2025

10/10 Excellent

Robert

Stayed 6 nights in May 2025

8/10 Good

Tatyana, beooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort but absolutely no nighttime entertainment and limited restaurant options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Trip

The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan, Medellin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voy a ser claro desde el principio: no soy vegetariano, ni practico yoga todos los días, y llegué a Palmaïa con cierta curiosidad, pero también con escepticismo. Y me fui completamente transformado. Este lugar tiene algo especial. No solo es hermoso (porque lo es, en todos los sentidos), sino que se siente auténtico, intencional y profundamente humano. Todo está pensado para invitarte a bajar el ritmo, respirar, y disfrutar sin excesos. La comida fue una sorpresa absoluta. Aunque la mayoría de la propuesta es plant-based, el sabor, la creatividad y la calidad son espectaculares. Como alguien que disfruta un buen corte de carne, puedo decir que si extrañé la carne pero me sorprendieron. Tienen también opciones con proteína animal si lo deseas, pero me encontré disfrutando platos veganos que jamás pensaría pedir. (Aunque si podría haber más opciones con proteína animal) El programa de bienestar no es algo impostado. Hay rituales, clases, experiencias de sanación… pero sin presión. Lo haces si quieres. Yo me animé a probar la ceremonia del cacao y yoga. El servicio es cálido y sin pretensiones. El servicio de playa es bueno (depende de quien sea tu anfitrión… Emilio muy buena persona) Y como olvidar el carrito de tacos … aunque vegetarianos top! Y Reyes hizo la diferencia! Palmaïa no es un resort, es una experiencia. Incluso si no encajas en el “perfil wellness”, aquí vas a encontrar algo diferente.
Stayed 3 nights in Apr 2025