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The Reef Playacar Beach Resort & Spa

3.5 star property
3.5-star beachfront resort near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Private beach, white sand, sun loungers, beach umbrellas
Sauna, body treatments, hot stone massages, deep-tissue massages
Garden
Sauna, body treatments, hot stone massages, deep-tissue massages

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All-inclusive
  • Bar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min walk‬
  • Playacar Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout drapes

Premium Room, 2 Double Beds

9.2 out of 10
Wonderful
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Beach/ocean view

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(141 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

On the beach.Your stay at this Playacar resort places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Mayan Ruins of Playacar and Playacar Beach are also within half a mile (1 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Quinta Avenida - 19 min walk - 1.7 km
  • Playa del Carmen Main Beach - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Allegro - ‬5 min walk
  • ‪Wyndham Pool Bar - ‬13 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Sports Bar Allegro Playacar - ‬5 min walk
  • ‪Turquesa - ‬8 min walk

About this property

The Reef Playacar Beach Resort & Spa

3.5-star beachfront resort near Playa del Carmen Main Beach
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 480 sq m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

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CA $167 total
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Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • No elevator
  • Tile flooring in room

Room amenities

Entertainment

  • 32-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1007 reviews
Rating 8 - Good. 290 out of 1007 reviews
Rating 6 - Okay. 151 out of 1007 reviews
Rating 4 - Poor. 66 out of 1007 reviews
Rating 2 - Terrible. 66 out of 1007 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vessma Mary

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay, recommended
Stayed 4 nights in Jun 2025

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and peaceful not a lot of children running around, service was excellent and helpful!! Food was wonderful!! Would definitely come back to this resort!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Ricardo

Stayed 6 nights in Jan 2025

10/10 Excellent

Michael Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the best service I have ever received. Beautiful and clean resort. Would highly recommend to anyone!
Stayed 7 nights in Mar 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities
Excellent experience. I will recommend them without any doubt.
Stayed 4 nights in Mar 2025

10/10 Excellent

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at the reef! The staff was lovely, the beach was beautiful, everything was easy and convenient. Our kids loved the pools, swim up bar, and the gulf water. We definitely will be back!
Stayed 7 nights in Feb 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff was super friendly and easy to coordinate with. They were helpful with booking excursions and airport transportation. Being onsite was absolutely beautiful with tons of amenities all around. I would definitely stay here again.
Stayed 5 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Brentten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were awesome! We had actual Mexican dishes available to us, and a good variety of others. But we don’t go to Mexico to eat burgers and hotdogs or Italian food, (which they DO have available!) but obviously their native dishes are better. The staff is very kind and attentive always! Very helpful, we felt safe and we absolutely loved our time there!
Stayed 6 nights in Mar 2025

10/10 Excellent

Stacey L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the small nature of this resort. Being able to sit at the pool and see the beach was amazing!!
Stayed 7 nights in Mar 2025

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfull
Stayed 7 nights in Feb 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Gary John

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was great, having a smaller and more personal feel to some of the huge resorts. It was walking distance in the beach right into Playa del Carmen, taking only 15-20 minutes. My focus was a wellness type getaway and the property had great amenities. The yoga classes at the beach in the mornings are worth the early rise. The teacher is great and the class works for all levels. Following up yoga with a coffee on the beach watching the ocean was a great way to start the day. The outdoor Selvatik gym has everything you need. As an avid gym goer, I was able to recreate my commercial gym workouts in these jungle gyms. The food was excellent and even though there are only 2 a la carte options, you can go multiple times as they have a wide selection of menu options. The buffet was also good breakfast, lunch & dinner. The overall environment of the Reef resort is immersive as you are in the jungle and then it opens up into the beach. I will definitely be back.
Stayed 6 nights in Mar 2025

8/10 Good

Kristi, Miles City

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. Then walking from building to building in the middle of the resort was beautiful, lined with trees, man made waterfalls, and a ton of greenery, but I’ve been to a hand full of all-inclusive hotels and this one was a “tiered all-inclusive”, you can upgrade your bracelet, so you could only get dinner at certain restaurants if you had the upgrade, drinks only if you had the upgrade, or sitting at the beach only if you had the upgrade. I did not enjoy that, I drink beer and the buffets are good for me. As a group of 6, half of us were upgraded and the other half weren’t. So it was hard to plan things. Upgrading the bracelet for room wise was all the same. We had all the same things, except for beer in our fridge, but I could just walk to the bar out of my room and get the same beer. So in my mind the upgrade is a waste of money for me, but maybe some need it was alcohol choice. You never had to fight for pool or beach seating. We always got the same area without having to get up at 3 AM to drop towels. As a blue bracelet, we always got a comfortable cabana to lounge in. All in all, we loved it. You meet the best people.
Stayed 7 nights in Feb 2025

2/10 Terrible

Bernadette

Stayed 1 night in Jan 2025

4/10 Poor

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get rid of chair claiming and improve food

This place could be great but the vibes are weird. Firstly, I think it’s a horrible experience that people claim the beach chairs for the whole day by placing the towel on them. We had no chair and were at the beach and pool for hours and saw chairs sit empty the whole time. There should be a policy that if the chair is left unattended for more than 30 minutes with no physical belongings than the towel would be removed. Secondly, food is awful. Seriously horrible. Disgusting. We paid $550/night for 2 people. I know that’s not the high end, but c’Mon, do better. I will not return and realizing how it’s so not worth staying at an all inclusive when we could find a regular hotel for half the price and spend our money at the great local restaurants.
Stayed 1 night in Feb 2025

6/10 Okay

Esther

Liked: Staff & service
Employees are the best..old mattresses very uncomfortable abd is not much night internment in the roof too is dead!
Stayed 3 nights in Feb 2025

2/10 Terrible

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!
Stayed 5 nights in Feb 2025

6/10 Okay

Nataliia

Travelled with partner
Liked: Cleanliness
Nice clean beach. Food not so good, not a lot of fruit, almost no seafood.
Stayed 6 nights in Feb 2025

6/10 Okay

Laura

Stayed 7 nights in Feb 2025

10/10 Excellent

Tsvetelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel, great contrasts with their green areas and the hotel. Private beach- the food is good, they do have buffet and only 2 dining restaurants(the Italian restaurant is great) I will recommend to try another one from the city or sister hotel. The option for bookings tours in the agency is not a good service so I recommend to review in advance and have all the questions ready as some of them are priced for what include. Overall great hotel and staff
Stayed 7 nights in Feb 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Really nice hotel/resort. A couple of issues that were fixed quickly. The food is good but not sensational. Very relaxing, and a very friendly and helpful staff.
Stayed 5 nights in Feb 2025