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"Staff was top tier. Very friendly and reliable. The tub was kinda dirty. But every room was ocean view so no need for an upgrade. Very intimate and re ... " More

By a verified traveller on Sat 02 Mar 2024

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Hotel Description

4-star beach hotel near Maroma Beach

Walk to the beach

Within a 5-minute walk of this Playa del Carmen hotel, you'll find Maroma Beach and Paradise Beach. Also, Virgen Beach is within half a mile (1 km) and Playa Paraiso Golf Course is within 2 miles (3 km).

All-inclusive

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this all-inclusive hotel. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Pool View Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max
CA $280* Per night/room 15 Apr. - 16 Apr.

Honeymoon Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only ratings based on 36 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Everyone (10) Couples (19) Family (5)
5 out of 5
We absolutely loved our stay at Senses. It's a beautiful, small resort. The rooms are incredible, and they all have fantastic interiors, decks, and ocean/pool views. This isn't the place to go of you are looking to party or stay up late with shows, unless you're willing to pay to go into town at night. However, if you're looking for an amazingly relaxing setting, that isn't crowded, and friendly, helpful staff, this is the place. The food is not buffet style, but you can order as much as you want. The lower restaurant is a "snack bar" during the day, but I'd call it more of a lunch restaurant. At night it transforms into a themed, reservation style setting. They change they themes nightly and the two we tried were delicious. There is another restaurant upstairs, both restaurants are also the bars, and the drinks are also amazing. I should mention these arent buffet restaurants, but all menu items. However, you can choose all inclusive, and order as much as you'd like. The portions are generous, the food is delicious, and you can order as much as you'd like although I never personally ordered more than a side salad to go with any meal. They were also happy to accommodate my minor alteration requests. There is a shuttle that goes to town daily, and it's really worth going. Sarah was our favorite staff member, she's extremely personable! Nathaniel was also a very friendly face, and most of the staff from the upstairs restaurant made our trip enjoyable. We will definitel go back!

Posted by on 30 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Nesthor R.

Dear Erin, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

1 out of 5
FILTHY motel filled with RODENTS and TRASH. food is INEDIBLE and infested with BUGS. First plate they sent us had 6 FLIES IN OUR FOOD. they let us in to the room, it REEKED OF MOLD. I went straight to the front desk to tell them the BED HAD MOLD. She told me she will come by to our room soon. We had to wait for her outside of the room because the SMELL OF MOLD was so bad, it MADE OUR THROATS SORE. SHE NEVER CAME BACK TO US as she said she would. I go back to the front desk I tell her OUR ROOM STINKS. The WHOLE DAY HAS BEEN WASTED because of this. Not one person (including the receptionist) helped us navigate the area. We saw so many RODENTS and TRASH while trying to find out where to we go. it was DISGUSTING. Now for dinner. FOOD WAS INEDIBLE. We ordered beef AND IT WAS NOT BEEF! DISGUSTING and INEDIBLE. threw half of a RAW ONION on the plate. We were STARVING after not eating anything after the PLATE SERVED WITH BUGS. We sent it back and we left the kitchen STARVING. We head back into the room. While getting for bed, right beside my friend's foot was a huge SCORPION!! We felt so uncomfortable, so hungry, so tired and we have had enough. I messaged them to speak to the manager right away. My friend and I packed our things and did not sleep all night. WE COULD NOT WAIT TO LEAVE THIS NASTY PLACE. The next morning, we noticed the TOWELS AND ROBS WERE DIRTY AND HAD HAIRS ON IT. They issued a letter stating that we will get our money back AND NEVER DID!!! I AM GOING TO GET LEGAL I

Posted by on 17 Mar. 2024

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4 out of 5
Staff was top tier. Very friendly and reliable. The tub was kinda dirty. But every room was ocean view so no need for an upgrade. Very intimate and relaxing. Massage was amazing!!!! Food was good. I’d come again

Posted by , from Chicago on 2 Mar. 2024

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3 out of 5
Honest review. The overall stay was nice, but not luxury. Great for the price. The tub could have used a good cleaning. Only two restaurants but food was delicious. The hotel is not close to any convenient stores which makes basic needs runs impossible. The staff was absolutely outstanding friendly and accommodating. My honest opinion if you stay here rent a car if you can. Every room is an ocean view, which was amazing. You can get your bang for your buck here but keep these thing in mind. Over all, good experience.

Posted by on 1 Mar. 2024

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5 out of 5
nice view

Posted by on 22 Jan. 2024

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1 out of 5

Posted by on 18 Jun. 2023

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5 out of 5

Posted by on 6 May 2023

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5 out of 5

Posted by on 27 Aug. 2022

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3 out of 5

Posted by , from NORTH MANKATO on 6 Mar. 2022

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3 out of 5
Pros: The location is really beautiful. The staff are so incredibly kind, with special shoutouts to Fernando, Christian, and lady running the snack bar. They all went out of the way to be personable and helpful. Cons: The food is average at best. The resort isn't perfect (personal examples: fridge wasn't stocked or working, patio chair was damaged, one sink didn't work). The resort is kinda far from everything including a convenience store.

Posted by on 22 Feb. 2022

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About the Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Location Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted

Property Features

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and indoor private spa tubs. Accommodations offer separate sitting areas. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves, espresso makers, and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private Plunge Pool
  • Private indoor hot tub
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Cavamar - This beachfront restaurant specializes in American cuisine and serves lunch only.

The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

CavaBar - Onsite bar. Open daily.

The Blend Bar - This cocktail bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Guest will receive an email before arrival 72 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per person (roundtrip)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Senses Riviera Maya Artisan Resort Playa del Carmen
  • Senses Riviera Maya Artisan Resort
  • Senses Riviera Maya Artisan Playa del Carmen
  • Senses Riviera Maya Artisan
  • Senses Riviera Maya By Artisan Playa Paraiso Mexico

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.