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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property
4-star beachfront hotel near Paradise Beach

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Photo gallery for Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Exterior
60-inch Smart TV with cable channels
Lobby sitting area
Front of property
Rooftop terrace

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    ‪2 min walk‬
  • Playa Paraiso Golf Course
    ‪16 min walk‬
  • Maroma Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

  • 100 sq m
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch Smart TV with cable channels

Ocean View Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Stay at this Playa del Carmen hotel and you'll be within half a mile (1 km) of Paradise Beach and 2 miles (3 km) of Playa Paraiso Golf Course. Maroma Beach is within 6 miles (10 km) and Tres Rios Ecopark is within 9 miles (15 km).

What's nearby

  • Paradise Beach - 2 min walk - 0.2 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive - 1.8 km
  • Maroma Beach - 11 min drive - 6.3 km
  • Tres Rios Ecopark - 16 min drive - 13.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Snake Bar At Iberostar Maya - ‬4 min drive
  • ‪Alberca - Pool - Bar - ‬5 min drive
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬2 min drive

About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4-star beachfront hotel near Paradise Beach
Some rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers its guests 4 hot tubs and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at Senses Riviera Maya Oceanfront Boutique hotel - Adults only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Terrace on the roof
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Golf carts
  • Kayaking
  • Optional golf privileges
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Entertainment

  • 60-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.96 per accommodation, per night
  • Resort fee: USD 13.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 386 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 166 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 149 out of 1000 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shannon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a resort, it is a hotel. Not in walking distance of anything. Can cost atleast $30 to any restaurant or entertainment. Room looks like the one on the photos minus the brown stains on towels, lack of cleaning and maintenance and piece of glass I found in my bed. Food: Don’t pay for their all inclusive. We did out of fault of Expedias website not offering it to us at booking and us having to pay at check in. The food is minimum and one note. We scheduled a private romantic dinner which never happened but still charged us. No buffets. Two restaurants open with limited hours. No they will not fill your snack bar that includes only chip and drinks daily during cleaning your room although we paid for the all inclusive. Pool: very dated and not maintained. Beach is off to the side shared with private homes. Pool furniture brooking, not maintained during the day, ran out of pool towels mid day, one staff member at the pool and no they will not come back but once to ask if you need another drink or anything else. No entertainment available. Ordered for a massage in room. Upon arrival said she couldn’t massage my hands or feet because I am pregnant. Cancel service immediately but they still charged us. Requested information on a tour asked 3 times over the course of 12hours from morning to evening and almost missed our chance to get the tour the next day. We always stay at The Princess and never had an issue. Stay there. DO NOY STAY HERE!
Stayed 3 nights in Mar 2025

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2025

8/10 Good

Jaskirat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Robert Ian

Travelled with partner
Liked: Cleanliness, staff & service
Spacious and well appointed rooms. Excellent service. The property is showing its age. Food preparation was outstanding, although with a limited menu. Room service was excellent.Staff very helpful. No activities at the hotel.Quiet and peaceful.
Stayed 7 nights in Feb 2025

6/10 Okay

Michael Shaun

Stayed 5 nights in Feb 2025

2/10 Terrible

shayleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked nice but then when we got to our room there was water pouring down from the ceiling in the bathroom and I slipped on it. We asked them to fix it multiple times never did and even blamed us for it happening. There is no hot water!!!! And if you wanna use the pools on your porch good luck. The food was good but they use the same two menus and rotate them so it’s the same food l over and over.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dayjanira Mayleen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this resort was great! Nice people , nice rooms , Food , drinks and pool !! It’s definitely more of a quiet resort for couples to enjoy but worth it ! I loved everything about Mexico and this resort . Thank you for having us <3
Stayed 4 nights in Mar 2025

6/10 Okay

destiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Pauline

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The restaurant here is horrible. IF you get your food, great presentation but tastes awful. The snack cafe is closed at 4:30 so the restaurant is your only option for dinner. We walked out multiple times for waiting over an hour and other times for not getting what we ordered and when we got food it was cold and way overcooked. The only thing good at the restaurant was one waiter, Hernan. When we had him, our experience was better. Food was still bad but he took good care of us. The wait staff around the pool and in the snack cafe were great. On the site they show pictures of a beach with chairs and huts. This is the neighboring property, NOT Senses. No beach to speak of unless you walk to the public ones. The scenery is beautiful but I would never go back to this resort. The hot tubs on the property are empty, old and broken. If you want your balcony tub filled, you have to request maintenance to do it. We did that and they never came. Another couple we were travelling with did the same, never showed for them either. They couldn't plug anything in due to outlet corrosion in their room. Literally, sparks flew. You have to ask for everything they say they provide right down to water and a hair dryer. Half of the tiles are missing in the pool or get stuck to you when you get out. We addressed our concerns with the front desk and they did absolutely nothing. DO NOT STAY HERE - YOU WILL LEAVE DISAPPOINTED AND HUNGRY!! It's run so poorly, a shame really.
Stayed 7 nights in Feb 2025

4/10 Poor

Amanda Marie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here recently and did not enjoy our experience. We went as far as to call Expedia customer service and ask for a refund or to transfer to a different restore or something similar to our accommodations but were told that they couldnt help us due to Sense's refund policy. We did speak with the front desk about switching rooms as the one they originally put us in had an active water leak from a bathroom faucet. The hotel did give us an upgrade to "the honeymoon suite", although all this ended up being was an identical room but with a kitchenette with not a single dish or utensil in sight. I will say it appeared that they were starting to do some renos on some of the rooms, so hopefully some long over due TLC will help. This spot has the potential to be an awesome spot if some care and effort is put into its upkeep. They need to broaden their menu in both the snack bar and The Blend (roof top restaurant), they need to step up on the general cleaning of the common areas - we played a fair bit of pool while we were there and the same cigarette butt sat in the same spot on the floor for days, might still be there honestly. Some attention spent on grounds keeping as a fair bit of weeds were growing up through the bricks around the front fountain at the entrance, so its the first thing you see when you arrive. On the plus side a lot of the staff there was amazing to deal with, even with a language barrier, they still were great.
Stayed 9 nights in Feb 2025

2/10 Terrible

Suzanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our AC didn’t work in Mexico?! Roaches??
Stayed 4 nights in Feb 2025

4/10 Poor

Wendy Gayle

Travelled with partner
Liked: Cleanliness, staff & service
Positives: bartenders, wait staff and maids were exceptional. The beds are very comfortable. Food is very good with a different menu each night. Negatives: concierge service is not friendly at all. They have you text the WhatsApp for anything but they NEVER follow through with your requests. You cannot control the temperature in your room, you have to use the WhatsApp to get the temperature to be changed. There is always a dampness in the room so be prepared to wash ALL your clothes even if they are not dirty. If you even think you may use the pool on your balcony, you better ask as soon as you check in and it MIGHT get filled by the middle of your stay. Otherwise if you like a small quaint hotel on the water and don't require anything extra then this hotel is good.
Stayed 8 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Overall i liked the hotel. Staff was really friendly and its nice and quiet. Only negatives I had was the room need some work done, visible mold in the shower and the electrical breaker needed to be reset every few hours
Stayed 5 nights in Dec 2024

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve been there a couple times and fell in love with the property then. But returning was not the stay I was looking for. The property needs an Overhaul from new beds, pool needs retiling, rooms need painting, the balcony tub wasn’t working properly mini frig wasn’t stocked had to call back after checking in. Too bad the property owner won’t hire me to oversee property repairs and overhaul. It’s Still a WONDERFUL location for getaways
Stayed 5 nights in Feb 2025

10/10 Excellent

Marisol, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a quiet and peaceful place? This is IT! It was my first time in this beautiful and cultural boutique resort for my birthday and I loved it. They made sure myself and my party were well taken care off. The food was incredible and the house made sauce is something I highly recommend. I was a cheerleader for the underdog and this place and a precious gem that needs to be shared. I hope you give this amazing and unique place a chance. Come with an open heart and allow yourself to experience a real Mexico experience with an amazing staff that works there. They really made my birthday special and made me feel safe. Hope you love it too! Enjoy 💗
Stayed 4 nights in Jan 2025

10/10 Excellent

Taylor Ariana

Stayed 4 nights in Dec 2024

10/10 Excellent

Michael Ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and their hospitality was definitely number 1 in my personal experiences compared to other resorts!!
Stayed 7 nights in Feb 2025

2/10 Terrible

ADELA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old, half the time food options were not available. Absolutely terrible overall. Should not be open for business
Stayed 3 nights in Feb 2025

2/10 Terrible

Amid

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were not as advertised, mold everywhere, dirty sheets and towels, broken vanity and safe, food was realky bad, got food poisoning Overal worse stay ever
Stayed 6 nights in Feb 2025

2/10 Terrible

Angel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*DO NOT STAY* unfortunately this place was such a disappointment. We booked a 7day stay and had to switch rooms 3 times due to MOLD. The rooms are filled with mold in the shower, bathtub, walls, ceiling, & even the bed sheets. There is NO hot water, barely lukewarm if you’re lucky they told us that the boiler was broken. We didn’t get to use tub because the water was pee yellow (No Exaggeration) we brought it up to a worker and got the response of “that’s just the water it’s fine”. The toilet in our third from was running 24hr. There was nothing good about this place we thought the reviews were a little exaggerated and trust me they are not. This place is filthy they do not clean the rooms, sheets, or towels all the sheets were stained or with mold as well as the towels. There was maintenance workers walking around all day but nothing seemed to be getting fixed. The front desk staff do not care about what is going on in these rooms or if you are comfortable with your stay. There is no real beach access you have to climb down and over rocks with the water hitting against them to cross over to the beach it was very dangerous. The jacuzzi on the roof top don’t work they are never filled and look filthy. If you want to waste your money stay here but I would recommend spending a little extra for better quality and service.

4/10 Poor

anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The food definitely needs improvement you can tell that management told them to cut back and water stuff down Some of the worst food I've ever had. Breakfast was just okay The first night we were there we ordered appetizers coconut shrimp for 12 bucks a piece and you gave you two little shrimp each that was their idea of appetizer
Stayed 3 nights in Feb 2025

8/10 Good

Wisburg

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
The privacy and quiet were what we were looking for. We stayed at this resort 5 years ago and it seems that property maintenance and upkeep have been deferred. They could use a little sprucing up. Food quality seems to have tapered off a little also. Staff remembered us and we again had excellent service. The room is spacious, the view is excellent, the quiet atmosphere for a romantic long weekend was perfect for what we needed.
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Senses is a beautiful, quiet getaway for us and we love coming here every year! The food is absolutely amazing and the rooms are clean and very spacious and the view from every room is spectacular! Most of all we love the friendly staff who work so hard to make sure that all of your needs are met. Christian, Angel, Hernan and Gerardo have been employed there for many years and we love coming to visit them twice a year. We can't wait to come relax here again in April!
Stayed 7 nights in Jan 2025