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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
5-star beachfront property near Quinta Avenida

Choose dates to view prices

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Property video
Restaurant
5 outdoor pools, pool umbrellas, sun loungers
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Mamitas Beach
    ‪3 min drive‬
  • Quinta Avenida
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

1 bedroom, premium bedding, down comforters, minibar

Family Concierge Suite SwimUp

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

1 bedroom, premium bedding, down comforters, minibar

Master Suite Nature View

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

1 bedroom, premium bedding, down comforters, minibar

Family Concierge Master Suite SwimUp

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

1 bedroom, premium bedding, down comforters, minibar

Junior Suite (Nature View)

  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

1 bedroom, premium bedding, down comforters, minibar

Family Concierge Suite Nature View

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

1 bedroom, premium bedding, down comforters, minibar

Roulette Room Playa del Carmen or La Perla

  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Master Suite

  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

1 bedroom, premium bedding, down comforters, minibar

Suite (Nature View)

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

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About the area

Playa del Carmen

On the beach.Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 3 min drive - 2.1 km
  • Quinta Avenida - 3 min drive - 2.5 km
  • Playa del Carmen Main Beach - 4 min drive - 2.5 km
  • Quinta Alegría Shopping Mall - 4 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star beachfront property near Quinta Avenida
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decor and glamorous feel of the resort, it speaks volumes and you feel like you're in a luxurious place. I like the natural trees and the jungle feel of the plants inside and outside the gates. The map provides a clear view of where to walk and where to run.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Minjun

Stayed 4 nights in Mar 2025

10/10 Excellent

Leonid, Centennial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Stayed 8 nights in Feb 2025

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing service and good. Was absolutely a 5 star experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 6 nights in Feb 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic family getaway

Paradisus was fantastic for our family ranging from ages 5-93. Food was plentiful and fresh. Great activities and shows for kids! The staff were very attentive and accommodating. Luis from Guest Services was so so helpful as well.
Stayed 5 nights in Feb 2025

10/10 Excellent

Anuj, Bellerose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Stayed 4 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing , very clean and so many options for food and things to do, was there for a wedding and it couldn’t have been more beautiful. If you’re thinking of a place to stay in Mexico this is a must.
Stayed 2 nights in Feb 2025

10/10 Excellent

Vinoo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an all inclusive resort that is great for families with small children. there is a water park and lots of activities to keep kids happy and the almost 24 hour buffet is very convenient. beautiful spacious rooms, excellent staff and service. will definitely visit again
Stayed 2 nights in Feb 2025

10/10 Excellent

Jaci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive I’ve been to! So much to do, amazing food options, great pools and amenities. The staff is so friendly and really aims to please. The only complaint I have is that it’s difficult to make dinner reservations and when you do get them, they are often very late in the night which was not ideal for children. I waited in line at the reservation for 30-45 mins each day, only to get 9pm reservations at a restaurant. But the food was definitely worth it! Just a schedule adjustment for us.
Stayed 6 nights in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Bradley

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Abbas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 7 nights in Jan 2025

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

KATE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maricarmen, pembroke pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whether you’re looking for a romantic getaway or a family vacation, this beach resort is a fantastic choice. Highly recommend!
Stayed 2 nights in Jan 2025

10/10 Excellent

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, families have access to the Kidsdom (kids club) so that you can enjoy dinner and entertainment without children. Entertainment is great for both parents and children, there are many pools and water park on premises.
Stayed 7 nights in Jan 2025

10/10 Excellent

Curt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing
Stayed 5 nights in Jan 2025

10/10 Excellent

Dmitry

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael Christopher

Stayed 7 nights in Dec 2024

8/10 Good

Asael Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel con muchas comodidades. El servicio al cliente excelente. El único inconveniente es el tema de los horarios de los bares. Todos cierran muy temprano y solo hay uno abierto en la zona de adultos, algo nada conveniente para un viaje familiar. Otra crítica sería el restaurante italiano, la calidad de la comida no refleja la calidad que brinda el resto del hotel.
Stayed 3 nights in Jan 2025

6/10 Okay

Tia

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Buffet food was not good .
Stayed 7 nights in Jan 2025