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Aparthotel

Playa Palms Beach Hotel

4.0 star property
4-star beachfront aparthotel near Playa del Carmen Main Beach

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Photo gallery for Playa Palms Beach Hotel

Outdoor pool, pool umbrellas, sun loungers
View from property
View from property
Premium bedding, in-room safe, laptop workspace, blackout drapes
Premium bedding, in-room safe, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free WiFi
  • Laundry
  • Outdoor Space

Explore the area

View in a map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ocean Front Studio

Premium bedding, in-room safe, laptop workspace, blackout drapes

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View

Apartment, 1 Bedroom, Garden View | Private kitchen

Apartment, 1 Bedroom, Partial Sea View

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room

Family Room

  • Ocean view
  • 67 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse

Penthouse

Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Garden View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Garden View

  • 23 sq m
  • Sleeps 3

View all photos for Double Room Standard with Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Partial Sea View

  • 25 sq m
  • Sleeps 3

View all photos for Double Room Standard with Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Sea View

  • 33 sq m
  • Sleeps 3

View all photos for Quadruple Room Standard with Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Quadruple Room Standard with Partial Sea View

  • 38 sq m
  • Sleeps 4

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About the area

Playa del Carmen

On the beach.At this Downtown Playa del Carmen aparthotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both steps away. Calle 12 and Calle Corazón are also within half a mile (1 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬4 min walk
  • ‪Calle 12 - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Mandala - ‬2 min walk
  • ‪La Caprichoza - ‬3 min walk

About this property

Playa Palms Beach Hotel

4-star beachfront aparthotel near Playa del Carmen Main Beach
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 39 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 for adults and USD 10 for children

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near the sea
  • On the waterfront

Things to do

  • Bicycle rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Frequently asked questions

How close is Playa Palms Beach Hotel to the airport?

Playa Palms Beach Hotel is 21.2 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Playa Palms Beach Hotel have an airport shuttle?

Playa Palms Beach Hotel offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 100 per vehicle, one-way.

How close is Playa Palms Beach Hotel to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does Playa Palms Beach Hotel offer free breakfast?

Free breakfast isn’t provided at Playa Palms Beach Hotel, but continental breakfast is offered for a fee of USD 10 for adults and USD 10 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Playa Palms Beach Hotel?

No, there is no casino at this aparthotel, but Riviera Gran Casino (7-min walk) is nearby.

What time is check-in at Playa Palms Beach Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Playa Palms Beach Hotel?

Free parking is not available at this aparthotel.

Does Playa Palms Beach Hotel have a pool?

Playa Palms Beach Hotel features an outdoor pool.

Does Playa Palms Beach Hotel have a spa?

There are no spa services available at this aparthotel.

How close is Playa Palms Beach Hotel to downtown Playa del Carmen?

Playa Palms Beach Hotel is 0.2 mi away from Playa del Carmen.

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 977 out of 1779 reviews
Rating 8 - Good. 494 out of 1779 reviews
Rating 6 - Okay. 167 out of 1779 reviews
Rating 4 - Poor. 62 out of 1779 reviews
Rating 2 - Terrible. 79 out of 1779 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Pavel

Stayed 1 night in Dec 2025

10/10 Excellent

Craig

Liked: Cleanliness, amenities
There wasn’t anything that I didn’t love about this Hotel! After I reserved my stay I realized that the night clubs were just around the corner on 12th and thought it would be loud at night, but you could not hear them at all!! All the people that work there are super friendly and helpful! Alfredo greats you with a big smile and makes sure your stay is the best it can be! The water pressure is very strong and the water is hot! The rooms are beautiful with an amazing deck with table and 3 chairs and a hammock! This will be my go-to hotel when I go to Playa. It’s so close to amazing restaurants and pubs with live music. It’s right on the beach with beach chairs! This place is a gem!
Stayed 8 nights in Nov 2025

10/10 Excellent

Pedro

Stayed 3 nights in Nov 2025

10/10 Excellent

Narmina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the property it was close to main street in Playa del Carmen and still very quiet and peaceful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Zanna

Liked: Cleanliness, amenities
I’ve stayed at The Palms many times and it never disappoints. This boutique property is a gem. Staff is consistently friendly and attentive. Excellent location, EASY walk to "all the things" including 5th Avenue. All the rooms are great but I love falling asleep to the waves when staying in an ocean front room. Breakfast is always delivered on time and always delicious. My go-to spot for a relaxing stay-cation or romantic get-away.
Stayed 3 nights in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2025

6/10 Okay

Saeed

Liked: Cleanliness, property conditions & facilities
The room condition was not good. The sink had problem, door was not getting locked. The beach side was occupied by the boats
Stayed 1 night in Nov 2025

8/10 Good

olga

Stayed 1 night in Nov 2025

6/10 Okay

ariel, Panama

Travelled with partner
Liked: Property conditions & facilities
Staff great very helpful Room condition there is a lot of flies no idea where they came from as we had the room close at all times. The bed mattress is a hard one so don’t be looking for a comfy bed Location and view is amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely smaller place in a great location- staff are lovely and the rooms are spacious and comfortable. Very friendly helpful staff and good small beach with lovely views
Stayed 3 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Staff was excellent. Room was clean and comfortable. Location, location location! Will stay here again.
Stayed 3 nights in Nov 2025

8/10 Good

teresa

Liked: Cleanliness, property conditions & facilities
Me gusto mucho regreso pronto
Stayed 2 nights in Oct 2025

10/10 Excellent

Marcelle

Stayed 2 nights in Oct 2025

10/10 Excellent

karely

Liked: Cleanliness, room comfort
Loved it
Stayed 1 night in Oct 2025

10/10 Excellent

Zanna

Stayed 1 night in Oct 2025

8/10 Good

Mario

Liked: Cleanliness

Beach front

It was not the greatest beach hotel they have small boats park in the front of the hotel also there us no parking space
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Stayed 2 nights in Oct 2025

10/10 Excellent

Jesus

Liked: Cleanliness, room comfort
Check-in was friendly and professional and helpful. The room was clean and comfortable. The view was amazing. Breakfast was really good and it was brought to the room. We ate our breakfast on the balcony looking out to the beach.The staff was amazing. My only concern was a sprial staircase which wasn't a problem but could have been Highly recommend
Stayed 3 nights in Sep 2025

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities
Nice place, friendly staff, atv parking right out front
Stayed 4 nights in Sep 2025

10/10 Excellent

Yelena

Liked: Cleanliness, property conditions & facilities
Friendly and professional stuff. Great noises -proof windows which is necessary if you are not a night-party person. AC worked great.
Stayed 4 nights in Oct 2025

8/10 Good

Fernanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
The picture on Expedia was very deceiving, I thought I was going to get a partial view of the beach and a bigger room. I can see the beach if I poked my head out the balcony. Also, my room didn’t have a hammock, which was something that sold me on the room. The room wasn’t clean, I had a dirty towel and pillowcase. The location was decent and close to Quinta Avenida, I felt safe walking at night. There’s a club right across the street, “La Vaquita” you can’t hear what’s going on at night, the hotel was very quiet and peaceful. Oh! You have to make sure you tell that what you want for breakfast, if you don’t, they won’t bring anything out. Not even if your order was the same the last nights. This is a decent inexpensive place. But I wouldn’t stay there again.
The entrance was nice
Dirty towel
Dirty pillowcase
Stayed 4 nights in Oct 2025

10/10 Excellent

Leslie

Liked: Cleanliness, room comfort
Small private beach. Super clean. Incredible staff. Incredible sunrises.
Stayed 11 nights in Sep 2025

10/10 Excellent

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Zanna

Stayed 1 night in Sep 2025

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place and affordable.
Stayed 2 nights in Aug 2025