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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
5-star beachfront property near Mahi Golf Course

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Relax by the serene turquoise pool surrounded by lush greenery and a natural rock formation.
Creator video - submitted by Sally Nguyen
Enjoy a tranquil retreat with a pool overlooking a marina and beach area, surrounded by lush greenery and palm trees.
Enjoy a romantic meal for two in this serene outdoor dining area overlooking a peaceful body of water.
Surrounded by lush greenery and turquoise waters, this resort offers a swimming area with a pool and water slide.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Room (Swim Up Garden)

9.2 out of 10
Wonderful
(15 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

9.2 out of 10
Wonderful
(28 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River

Suite River

9.0 out of 10
Wonderful
(78 reviews)
  • 61 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite River Adults

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 59 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

  • Sleeps 6
  • 1 Queen Bed

View all photos for Suite (River Jump)

Suite (River Jump)

Suite (River Jump)

  • 59 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (River Spa)

Suite (River Spa)

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 59 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • 126 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Adults

Junior Suite Adults

Junior Suite Adults

  • 126 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite Garden

8.6 out of 10
Excellent
(74 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Adults)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Oceanfront (Adults)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

About the area

Playa del Carmen

On the beach.At this property, you'll be steps from Cenote Santa Cruz and within a 15-minute walk of Xenses Park. Xcaret Eco Theme Park and Xplor Theme Park are also within 2 miles (3 km).

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Playacar Golf Club - 10 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star beachfront property near Mahi Golf Course
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business center and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness center are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 1800 guestrooms or units
  • 7 levels
  • 10 buildings
  • 20 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 14 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

Private beach, white sand, beach towels, beach massages

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 4,534 reviews
The price is CA $608
CA $740 total
includes taxes & fees
Aug 11 - Aug 12
Occidental at Xcaret Destination - All Inclusive

Property amenities

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 883 out of 1245 reviews
Rating 8 - Good. 130 out of 1245 reviews
Rating 6 - Okay. 84 out of 1245 reviews
Rating 4 - Poor. 57 out of 1245 reviews
Rating 2 - Terrible. 91 out of 1245 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria J

Stayed 2 nights in Jun 2025

6/10 Okay

Lecnier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrible service, we arrived around noon at the front desk, at 4 pm rooms weren’t ready yet we got it pass 6 pm, the A/C on my room had issues, we slept two nights really uncomfortable cuz the room was to hot, staff on the phone was very rude, by the third day and after explaining to someone the issue was on the thermostat not on the cooling unit they approved a room change, on the front desk they told us to goto the new room and wait for our baggage, this was at 10 pm, at 11:15 pm I had to call and ask for our luggage and they told me they didn’t have any room movement request, very disappointed with the staff at this resort
Stayed 4 nights in Mar 2025

10/10 Excellent

abeer

Stayed 4 nights in Mar 2025

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort.
Stayed 6 nights in Apr 2025

10/10 Excellent

Shann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and parks! Great staff and service. Lots of great dining options. Only area of improvement is the reservation process for return shuttle to the airport.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fué excelente, el stuff, las instalaciones, la comida, la amabilidad de todas las personas. Hermosa experiencia. 💓
Stayed 2 nights in Apr 2025

10/10 Excellent

Aide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we arrived at the airport. There was someone there from the hotel waiting. The check in process was seemless. The staff there was super friendly. The place was amazing and has so many delicious food options. I will definitely be going back and I created so many great memories here
Stayed 5 nights in Jan 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So awesome that all of the parks were included in the hotel stay! Actually wish we spent more days at the resort, relaxing, such a beautiful property!
Stayed 7 nights in Mar 2025

2/10 Terrible

ROBERTO

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was in Xcaret mexico , I heard all outside noise inside the room. Need more people to help to find the places in the hotel . It too big and you can be lost easily. Also you can’t eat in the pool. The phone cable charger need to be usb don’t have the new connection. The reservation restaurants like las Cuevas and teatro del rio don’t have availability. Also all the pool was to busy to many people. Also I was in terminal 3 and the transportation to the hotel no was there and anyone was there to give me any info I called to the hotel And they send me to terminal 4 when the bus must go to all the terminals. I was lost with all my family. Was my birthday and the hotel no send me at least a note. Thanks to lili she has a detail to me with other pool person.
Stayed 3 nights in Apr 2025

8/10 Good

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Mexican food!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We love this resort!
Stayed 7 nights in Mar 2025

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Mar 2025

10/10 Excellent

alexandra

Travelled with partner
Liked: Cleanliness, amenities
Super
Stayed 4 nights in Mar 2025

6/10 Okay

William

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction- must make dinner reservations weeks in advance
Stayed 4 nights in Mar 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Mar 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Resort was stunning, food was amazing, amenities were superb. Great stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jenah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Xcaret was nothing short of stunning. We enjoyed every bit of it. The property was beautiful, the staff were professional and kind, the food was amazing (Mercado was our personal favorite), and we really enjoyed being able to visit the parks as part of the “all fun inclusive” benefits. The only negative was they definitely push the timeshare sales and the extra activities/upgrades. If you are able to give firm and polite “No thank yous” it won’t be an issue.
Stayed 3 nights in Mar 2025

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best all inclusive in Cancun!

The best all inclusive experience. The restaurants and amazing the service is top notch. We had a room facing the garden and we had monkey visitors everyday! There are alebrijes around the property that can take your photo and send it to your room so you can buy them at the end of your trip. The property is so huge and has lots of small little beaches where you can rent paddleboards and kayaks! The resort is also connected to the parks with free shuttles every 20 min so you can hop on and off at Xcaret, Xplor and more! This is by far the best resort i have ever stayed at and will be coming back again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort I ever stay I like the idea they go to all the Parks are included
Stayed 5 nights in Mar 2025

10/10 Excellent

Paola

Stayed 2 nights in Mar 2025

10/10 Excellent

Destinee

Stayed 5 nights in Mar 2025

10/10 Excellent

Damaris Rocha

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the employees. All of them are very friendly and efficient.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The only thing we didn’t like was that we had requested two rooms in close proximity and they weren’t ready until 6pm. They said we could have rooms at 3pm, but that they might be in different buildings. All the pools were really cold. Also, they said the hotel timeshare presentation would take max 2 hours and they kept us there for 5 hours (they’d switch sales people every time we said we weren’t interested).
Stayed 4 nights in Mar 2025

4/10 Poor

CAROLINA

Travelled with family and small children
Liked: Cleanliness
Teníamos mucha expectativa de este lugar. Nos recibió en la recepción a las 11 pm una señora muy antipática, le pedimos ayuda de conseguir una leche para mi bebé q venía muy cansado y su respuesta fue q la pidiera por room service pero q me llegaría en una hora y media. Es una respuesta muy decepcionante cuando tienes un bebé cansado, sabiendo q en un hotel conseguir un vaso de leche ni puede ser un misterio. Habitaciones pequeñas, no se puede guardar mucho en closets, un día sacando los niños de la tina la íbamos a desocupar y se salió toda el agua de la coladera y olía horrible y no nos cambiaron el cuarto. No recomiendo ir con niños menores a 5 años porq no los dejan subir a ninguna actividad de los parques. Me pareció muy regular la experiencia para pagar todo ese dinero.
Stayed 4 nights in Mar 2025