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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
4-star beachfront property near Gran Coyote Golf

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Aerial view
Restaurant
Reception

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

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About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.3 km
  • Quinta Avenida - 8 min drive - 5.7 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star beachfront property near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 397 out of 1493 reviews
Rating 8 - Good. 375 out of 1493 reviews
Rating 6 - Okay. 278 out of 1493 reviews
Rating 4 - Poor. 194 out of 1493 reviews
Rating 2 - Terrible. 249 out of 1493 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alisha

Travelled with family, Travelled with group
Liked: Staff & service
We stayed here six years back with little kids and returned with another family and teens. There’s lots to do, decent food at any time (a new app to make reservations easier) and sunny perfection. The staff was helpful and kind. We saw monkeys almost daily early about 7-8am near the swings or water park. The biggest slides of the park are closed due to maintenance and one night power went out. The staff did a great job pivoting. One of our five kids did get food poising that lasted about 24 hours. The rest of us had no issues. Overall a great experience
Stayed 7 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful rooms well cleaned. very greatful when my son got sick the staff was amazing. wouldn't let me do a thing. staff on resort is amazing. all facilities were great activites at pools were so much fun.
Stayed 7 nights in Mar 2025

6/10 Okay

Jenna Aziz

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
I think this is a great hotel but there were some big issues for me. For starters when we arrived at 5pm on our first night we were not given any welcome package or explanation of the resort or water park. One of our rooms (we had 2) had bugs and bug traps under the bed. We were never told we only get 1 dinner reservation but apparently is you are there 4 or less nights you only get 1 reservation at the nicer Restaurants and all other meals must be at the buffet. The grounds were beautiful and it felt like a jungle which the kids loved. Unfortunately only the kiddie portion of the water park was open while we were there so no fun slides for adults. The food was mediocre at best with the buffets being sub par and limited in offerings. I think with some small improvements the resort could be great but our experience was just ok. The only restaurant on the ocean was a reservation only and we couldn’t get in during our stay. We would not go back to this resort again even though it has a great vibe and is VERY kid friendly. We loved that families were so welcome and the kids had lots of others their age to play with.
Stayed 4 nights in Mar 2025

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Caracol was a great experince for our family.
Stayed 4 nights in Mar 2025

10/10 Excellent

Phillip Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place was magical. Some reviews made we question but Sandos did not disappoint. The size is very manageable with fresh water CENOTES on site that you can swim and snorkel in! The waterpark is amazing for both children and adults! Lots of wildlife that our son enjoyed seeing! The kids club has very nice staff and very clean that allowed us adults to have an early dinner alone. The only difficult process was getting reservations to dinner. We never went to the reserved restaurants on site due to booking being difficult. However, the buffets were absolutely amazing and the food was great! The entertainment staff and shows were out of this world! Fernando is an incredible entertainer with both the children and adults! We recommend to any family and will not disappoint!
Stayed 5 nights in Mar 2025

10/10 Excellent

Gianna

Stayed 7 nights in Mar 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tsering

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Brian Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Jennifer Hazel

Travelled with family
Wish that our first day they would have explained the bracelets and given a tour of where everything is. Booking at restaurants only happed one of the 7 days.
Stayed 7 nights in Mar 2025

8/10 Good

Johan A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost perfect. we need more amenities for teens

The whole experience was great for my kids and me. The only downside is that there were too few ping pong tables for the large number of people there, and the pool tables (only 2) were not in good condition. The rest of the hotel and food are great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark, cenote were awesome. Entertainment and staff were amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well rounded resort, with very serviceable and polite staff. Makes one feel very welcome and relaxed. Nature is well taken care of, food is very good and many extras are included for no charge.
Stayed 5 nights in Feb 2025

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 7 nights in Jan 2025

10/10 Excellent

Cleydy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy hermoso lo recomiendo
Stayed 3 nights in Feb 2025

8/10 Good

Tara Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked all the trails to walk. The select pools for adults only were nice and the waitress/waiter gave good service. Teppanyaki a la carte was delicious and amazing. Loved the wildlife on resort especially the monkeys. I didn't find concierge very friendly or helpful. Most of the time they weren't at the desk and when they were there they never seemed happy. I would visit there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shenthuran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
Stayed 5 nights in Mar 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

sherri

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 14 nights in Feb 2025

6/10 Okay

Alyxandra

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Stayed 9 nights in Nov 2024

10/10 Excellent

Yeelay, Holbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Feb 2025

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
Stayed 4 nights in Mar 2025

2/10 Terrible

stephanie Lynn

Stayed 7 nights in Jan 2025

10/10 Excellent

Tanya Midori

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here and it was all around great! love the wildlife and the property!!
Stayed 7 nights in Jan 2025