"Nice to be with kids with more activities. They love to be in water all the time. Also,It’s like outside Mexico is in the resort. We had a wonderful t ... " More

By a verified traveller on Wed 11 Jul 2018

Enter dates to see availability

Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

Beachside getaway

You'll be within 2 miles (3 km) of Quinta Avenida and 6 miles (10 km) of El Camaleon Mayakoba Golf Course with a stay here. Plaza Las Americas and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, balconies

In addition to TVs with cable channels, the 956 guestrooms offer free WiFi and free minibar items. Other amenities include balconies, ceiling fans, and hair dryers.

Eco Family Penthouse (2 Adults 3 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Eco Family Penthouse (3 adults 2 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Elite Penthouse, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Signature Eco Junior Suite (3 Adults, 2 children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sandos Caracol Eco Resort - All Inclusive ratings based on 82 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (24) Family (2)
5 out of 5
Safe for kids and plenty to do for the family. However get your own transportation if you will do activities away from the hotel. We save a lot not using theres on site

Posted by on 23 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

26 Mar. 2019 by The Management

Dear guest, We thank you for your excellent rating and comments. We are happy to know you enjoyed your stay with us. We will be waiting to welcome you back once more. Sincerely,

4 out of 5

Posted by on 21 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Apr. 2019 by The Management

Dear guest, We thank you for your excellent rating and for giving us the opportunity to be your hosts. We hope to see you back very soon. Best wishes,

5 out of 5

Posted by on 20 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Apr. 2019 by The Management

Dear guest, We thank you for your excellent rating and for giving us the opportunity to be your hosts. We hope to see you back very soon. Best wishes,

5 out of 5
Very nice and super spacious. Everything was great. Only wish living area had more lighting.

Posted by on 21 Oct. 2018

Was this review helpful to you?
Comment from Hotel Management

22 Oct. 2018 by La Gerencia

Dear Fred, Thank you so much for your review. We took good note of your observation. We hope it won't be too long before we have the honor of serving you again. Best Regards

5 out of 5
Some staff were a little pushy about the special revisits to the property. The construction blocked some paths. The hot water in the room struggled to keep hot. Loved the overall property. Beautiful. Ecodiverse. Lots to do.

Posted by on 21 Oct. 2018

Was this review helpful to you?
Comment from Hotel Management

22 Oct. 2018 by The Management

Dear Darien, Thank you very much for taking the time to post this review of your stay, as well as rating us a high score. Be assured that we take your observations seriously as we love to know that our guests are having wonderful experiences. It helps us to make the necessary adjustments for all our guests. Once again thank you for your comments. Kindest Regards

3 out of 5

not worth the money

Cons: hotel needs a renovation
When booking my vacation package I picked a united flight above all others because they allow full size carryon. Travelocity sold me basic economy seats which separated my senior parents and my 5 year old daughter, there was no carryon allowed only a personal item. I also requested to have adjoin rooms with my parents because but was not honored that at the hotel. Also requested king size beds and received both rooms with 2 queens. the room service was not included as indicated online. I have purchased vacations thru Travelocity plenty of times and this time I was very dissatisfied. This hotel needs updating, beds are over used.

Posted by , from Chicago on 3 Aug. 2018

Was this review helpful to you?
5 out of 5
Nice to be with kids with more activities. They love to be in water all the time. Also,It’s like outside Mexico is in the resort. We had a wonderful time with lot of options for food with so many restaurants. But, didn’t get a chance to try the Japanese food as they need reservation which was full during our stay. Rooms need to maintained properly with latest upgrades. Overall I recommend those with kids should visit and enjoy the tropical paradise.

Posted by , from Dallas tx on 11 Jul. 2018

Was this review helpful to you?
Comment from Hotel Management

12 Jul. 2018 by The management

Thank you for your comment

5 out of 5
Huge resort. There is always something to do. We were there a week and still didn't get to do everything. We thoroughly enjoyed ourselves.

Posted by on 8 Jul. 2018

Was this review helpful to you?
Comment from Hotel Management

12 Jul. 2018 by The management

Thank you for your comments

5 out of 5
Is there a better place to escape the winter Chicago doldrums than sunny Playa del Carmen? This resort makes you feel like you are in a private jungle. We enjoyed roaming the various nature paths, seeing the local wildlife, made friends with an armless monkey, swam in the cenote, built sandcastles on the beach and also found time to do nothing at all! Hungry? Go to the Brazilian steakhouse! Thirsty? Have a margarita! Are your kids sick of the beach, pool or water park? Send them to Kids Club! They have a great variety of things to do during the day. The staff is very friendly and responsive. The concierge desk was very helpful when we couldn’t start our rental car on the way to the airport. We made it, BTW! This is a step beyond your typical all-inclusive resort. Our only complaint is we did not have a screen door on our balcony, so we could not listen to the night-time sounds. Overall, we would highly recommend to families with young children.

Posted by , from Chicago on 6 Apr. 2018

Was this review helpful to you?
Comment from Hotel Management

9 Apr. 2018 by Merary-web

Dear Guest, We would like to thank you the time you have taken for sharing such great things about your recent stay at Sandos Caracol. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one. We will be hoping for your return soon so you can enjoy our services again. Sincerely,

4 out of 5

Had an awesome time

Pros: Food, service, the feel of the buildings and the design of the grounds, activities for kids, and overall atmosphere.
Cons: maybe have one more full bar for the grownups. Sometimes had to walk to get a drink. Beach is not super-swimmable, but nothing to do about that.
Location: Xel-Ha is the place to go if you have an excursion option. Just an incredible place to swim.. Tulum is amazing, but kids tired of it quickly.
OK, I'm not usually into all-inclusive set-ups because I've had poor experiences in the past at places where the food is very mediocre, the staff is not friendly, or the place is just run-down. Sandos Caracol was not that way at all! It was truly great. First, know that this is a family-friendly place, and if it was just me and my wife, I might want something a bit more upscale and less focused on activities. However, we had three kids in tow, and it was a perfect match. There was plenty to do on the property between the waterpark and the cenote (sinkhole) snorkeling. Food was really good. The international Buffet is the place where most folks go, and despite being the de-facto cafeteria, it had plenty of variety and the service was terrific. The only exception was the Brazilian steak restaurant, and there the meat was dry and over cooked. I give them a pass on that because it was very busy, but it was a little disappointing. The service on ALL levels was excellent. Room service was always polite, no matter how many times my kids ordered sandwiches and desserts during the day. The restaurant staff were likewise polite and attentive. Also, the people who helped to organize the activities (Yeleni was our helper) were excellent. They all seemed to be having fun on the job, and that rubbed off on us. By the end, we wanted to stay longer, which is NEVER the norm for me. We will be back!

Posted by on 19 Mar. 2018

Was this review helpful to you?
Comment from Hotel Management

20 Mar. 2018 by Merary-web

Dear guest, we want to thak you for sharing your valuable feedback, we are glad to know that you have enjoy your stay. We also appreciate your feedback because is the best way to keep focus and grow ,so thank you for that.

About the Sandos Caracol Eco Resort - All Inclusive

Location Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2005
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (52.6 km / 32.7 mi)
  • Parking: Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Entertainment

Learn to live like the ancient Mayans throughout the week with activities and performances inspired by regional history, culture and nature. Kids can have a blast splashing around and cooling off at the resort’s colorful water park. As you walk through the resort, you’ll come across dense jungle and mangrove forests, a key part of the local environment. You might even see wild animals, macaws, peacocks or spider monkeys.

Spa Services

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.