Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

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Where to?

Dates

January 2026

February 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All-inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Maroma Beach
‪29 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪94 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 12 min drive - 6.7 km
Xcaret Eco Theme Park - 26 min drive - 16.5 km
Maroma Beach - 29 min drive - 15.4 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪Bar L'Elefant - ‬1 min walk
‪El Templo - ‬3 min walk
‪Restaurante Riviera - ‬6 min walk
‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Hot tub
All-inclusive
Spa

CA $353 total

includes taxes & fees

Jan 23 - Jan 24, 2026

Pool
Breakfast included
All-inclusive
Spa

CA $1,369 total

includes taxes & fees

Jan 18 - Jan 19, 2026

Property amenities

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site
Limited onsite self parking

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Adriana

Oct 1, 2025

Stayed 3 nights in Jul 2025

4/10 Poor

Harry

Travelled with partner, Travelled with group

Sep 30, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Most of the restaurants were closed and many of the activities were limited.

Stayed 2 nights in Sep 2025

10/10 Excellent

Mayra Yazmin

Travelled with family

Sep 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10-10 el lugar super relax para convivir en familia

Stayed 5 nights in Aug 2025

10/10 Excellent

Edison Javier Molina

Sep 27, 2025

Stayed 7 nights in Sep 2025

10/10 Excellent

Anushya

Travelled with family and small children

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our second time. It’s a great property. Children loved the waterpark and activities.

Stayed 4 nights in Sep 2025

10/10 Excellent

Emilio Lino

Sep 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I did not like music in the adult only pool but staff tryed to make it better

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Sep 16, 2025

Liked: Staff & service

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Carlos

Travelled with family

Sep 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Stayed 3 nights in Sep 2025

8/10 Good

Omar

Sep 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall a great place

Stayed 5 nights in Sep 2025

6/10 Okay

Cynthia

Sep 11, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Lizeth

Travelled with family

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice environment

Stayed 3 nights in Aug 2025

10/10 Excellent

Jocelyn

Travelled with family

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very spacious rooms

Stayed 2 nights in Aug 2025

6/10 Okay

Margarita R

Sep 3, 2025

Liked: Cleanliness, staff & service

The concierce service and check in was not up to an standard of service

Stayed 6 nights in Aug 2025

8/10 Good

Thomas Michael

Sep 3, 2025

Liked: Cleanliness, amenities

Great

Stayed 7 nights in Jun 2025

10/10 Excellent

Zobeida Lesley Jaquez

Sep 2, 2025

Liked: Cleanliness

Stayed 5 nights in Aug 2025

10/10 Excellent

Matthew Brian

Travelled with family, Travelled with family and small children

Sep 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.

Stayed 5 nights in Aug 2025

8/10 Good

Sam

Travelled with family

Sep 1, 2025

Liked: Amenities

Good place for vacation

Stayed 4 nights in Aug 2025

2/10 Terrible

Marilyn, Schenectady

Aug 31, 2025

Disliked: Staff & service, property conditions & facilities

The check in process was horrible I had no I troductio.

Stayed 4 nights in Aug 2025

8/10 Good

Alisha

Travelled with group

Aug 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).

Stayed 5 nights in Aug 2025

10/10 Excellent

Lea Gail

Travelled with family

Aug 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property grounds were amazing with jungle like atmosphere, Myan ruins, multi walking trails (one underground), beautiful scenery, cenotes and wildlife. There is a family of 29 spider monkeys that life at the resort along with a small zoo of rescue animals and cats. My family never had a problem getting a lounge chair at waterpark, any pool, or at the beach. Food was better than expected for an all-inclusive resort. Every staff member i encountered was super nice and accommodating. We stayed in Building #78, nestled in the jungle area yet only a 3 minute walk to lobby, and 6-8 minute walk to the beach. The check-in process was fairly slow and backed up at 3pm. I really liked the room setup with bunk beds for the kiddos and balcony overlooking a cenote with daily spider monkey visits. My only complaint per se was the lack of hot water while taking a shower. While we dont ever visit the same place twice, I would definitively go back.

Stayed 8 nights in Aug 2025

8/10 Good

Owen David

Travelled with family

Aug 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day

Stayed 14 nights in Aug 2025

6/10 Okay

Megan

Travelled with family and small children

Aug 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍

Stayed 5 nights in Jun 2025

4/10 Poor

Eda

Travelled with family and small children

Aug 26, 2025

Disliked: Amenities

Very disappointing!!!!! Oussed off staff who don’t want to help you, limitations on restaurants, hard to get reservations, not good drinks, moody bartenders, dirty pool (smaller than it looks), seaweed in muggy beach and small beach. Very disappointing!!!!

Stayed 6 nights in Aug 2025

10/10 Excellent

Shabely

Aug 26, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Damian

Travelled with family

Aug 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…

Stayed 7 nights in Jul 2025

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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