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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
4-star beachfront property near Gran Coyote Golf

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Reception
Restaurant

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪5 min drive‬
  • Quinta Avenida
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

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  • All-inclusive
  • Spa
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CA $645 total
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About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Toscana - ‬3 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Santo Taco - ‬2 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Italian, Spanish

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Aerial view

Sandos Playacar All Inclusive

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  • Hot tub
  • All-inclusive
  • Spa
3.7 out of 5, Good, 1,373 reviews
The price is CA $321
CA $398 total
includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 390 out of 1449 reviews
Rating 8 - Good. 374 out of 1449 reviews
Rating 6 - Okay. 271 out of 1449 reviews
Rating 4 - Poor. 181 out of 1449 reviews
Rating 2 - Terrible. 233 out of 1449 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Jim Rey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, staff were friendly and very helpful. We were 4 adults and 4 kids. There was something for everyone at this resort.
Stayed 7 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this resort a few times, and it has never disappointed us. The staff is amazing, the food is great and there’s lots of places to walk and enjoy. When my kids were younger, they enjoyed the cenotes, the waterslides, as well as the wildlife. The pool side food was great when they were small as there was always something available for them to eat. Occasionally there is a paella day and the chef does an amazing job. As mid teens now, they enjoy the food and the pool (and sleeping, pretty sure we didn’t see them before noon most days). The entertainment crew at the pool (Emily, Victor and Fernando, you’re awesome!) was top notch. Side note, with our Expedia booking, we had a concierge that we could WhatsApp and she booked all of our restaurants for us. She was great and very accommodating about booking around our excursion days.
Stayed 8 nights in Apr 2025

8/10 Good

john

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Has a lot of nature. Has adults only secrion but everything closes early in that section. Staff is friendly but you have to goto them for service. You wont be waited on hardly anywhere.
Stayed 4 nights in Apr 2025

4/10 Poor

Shanaaz, surrey

Travelled with family
Disliked: Staff & service, amenities
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Stayed 7 nights in Jan 2025

4/10 Poor

Shanaaz, surrey

Travelled with family
Disliked: Staff & service, amenities
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Stayed 7 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Jamie M

Travelled with family and small children
Liked: Staff & service
The most disappointing area of this resort was the kids club. There were cockroaches in the children’s area as they were doing yoga. It did not look like they consistently cleaned either. The resort grounds were beautiful, however the standing water was often very smelly and murky which was not pleasant to look at. The servers in the buffet areas were wonderful, however not so much at the other restaurants. We did enjoy seeing the monkeys and Coatis.
Stayed 7 nights in Apr 2025

6/10 Okay

Shawnte

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.
Stayed 5 nights in Apr 2025

8/10 Good

Nikita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since everything is free, it's great that they're is a lot of walking. I just wish more bars were open and the distance not super far.
Stayed 6 nights in Apr 2025

10/10 Excellent

Baron Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Kleinti

Stayed 5 nights in Apr 2025

10/10 Excellent

KESANG

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family. Would definitely recommend. I would love to go back again.
Stayed 5 nights in Apr 2025

8/10 Good

sheri

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.
Stayed 5 nights in Apr 2025

8/10 Good

Monteresa

Liked: Cleanliness, staff & service
The staff was very nice 👌
Stayed 5 nights in Apr 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
Stayed 10 nights in Apr 2025

4/10 Poor

Genevieve Madelaine

Disliked: Cleanliness, staff & service, property conditions & facilities
We became ill here like so many people despite our best efforts.
Stayed 7 nights in Apr 2025

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice restaurants, lots of nature around.
Stayed 5 nights in Apr 2025

10/10 Excellent

Omar Moreno, Bakersfield

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend Sandos Caracol Eco Resort we went out here to get married & the hotel met more than our expectations! Not only was this Resort great for accommodating my guests, but everything was convenient and the food was amazing! Thank you!! We will definitely be back! ☺️
Stayed 7 nights in Apr 2025

8/10 Good

Gabriel Hernandez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 4 nights in Apr 2025

10/10 Excellent

Brian S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Farhia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The food and customer service is terrible. Transportation is limited to one company and they charge an astronomical amount. Will never go back to this place.
Stayed 3 nights in Apr 2025

6/10 Okay

Richard, BAKERSFIELD

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Family of 4 that came down for a wedding. The Eco has a nature charm to it and that is what is above average at this resort. But, a lot to be desired in terms of services offered. This is not a reflection of the staff, you can tell they work hard to make it work for the guests. I think the executives should work on upgrading and allocating more funds to improve the grounds and improve staffing levels. Too restrictive for “none” members, especially considering that the fees to stay at this resort is comparable to others in and around Cancun. For example, no room service unless your “elite royal member”. Not all restaurants open to none members, nor certain pools. Running out of certain foods and even beach towels, making it inconvenient. All the pools looked like they needed a bit more upkeep and the beach is ok for toddlers but not really something an adult can swim at. The food at the buffets were hit or miss and as mentioned before, food ran out. A lot of places closed early and I would take a guess that it’s due to cutting back on labor. The a la cart restaurants were ok but won’t be memorable. With that said, we could do without all the bells and whistles but not when you pay a 4 star price. If you want more bang for your buck, I would consider other locations.
Stayed 6 nights in Apr 2025

10/10 Excellent

terri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Lots of animals and the pools and water park were great. We loved the taco bar. Service was poor compared to other resorts. Late night food non existent. The little convenience store on the property was extremely over priced.
Stayed 6 nights in Dec 2024

10/10 Excellent

Francisco R Perez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had paddle, tennis and pickleball courts for the guest.
Stayed 6 nights in Apr 2025