Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Where to?

Dates

April 2026

May 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All-inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

Ocean view
39 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Garden view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Garden view
41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Garden view
64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Garden view
39 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Very good

Garden view
41 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Garden view
62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Maroma Beach - 19 min drive - 16.1 km
Xcaret Eco Theme Park - 20 min drive - 16.5 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪Las Máscaras - ‬4 min walk
‪Bar L'Elefant - ‬1 min walk
‪Snack El nido - ‬2 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Pool
Hot tub
Breakfast included
All-inclusive

CA $344 total

includes taxes & fees

Apr 30 - May 1

Pool
Hot tub
All-inclusive
Spa

CA $1,301 total

includes taxes & fees

Apr 19 - Apr 20

Pool
Hot tub
Breakfast included
All-inclusive

CA $428 total

includes taxes & fees

May 3 - May 4

Property amenities

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to the airport?

Sandos Caracol Nature Resort & Water Park All Inclusive is 24.8 mi (283-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on May 6, 2026 start from CA $249, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have an airport shuttle?

Sandos Caracol Nature Resort & Water Park All Inclusive offers an airport shuttle.

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Caracol Nature Resort & Water Park All Inclusive offer free breakfast?

Sandos Caracol Nature Resort & Water Park All Inclusive does not offer free breakfast.

Is there a casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

This property offers free self parking.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 outdoor pools and a children's pool.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy Thai massages, mani/pedis, and body wraps.

How close is Sandos Caracol Nature Resort & Water Park All Inclusive to downtown Playa del Carmen?

Sandos Caracol Nature Resort & Water Park All Inclusive is 3.1 mi away from Playa del Carmen.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8/10 Good

Genevieve Marie-Jose

Travelled with family

Jan 6, 2026

Liked: Cleanliness, amenities

Staff was great, resort was a little old but the jungle and animals was amazing, a la carte restaurant was great but the buffet was really not that good.. but we had a great vacation

Stayed 8 nights in Dec 2025

10/10 Excellent

Craig

Jan 5, 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Irma

Jan 5, 2026

Stayed 8 nights in Dec 2025

10/10 Excellent

Harold

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff ver y nice and polite. The área and room Super clean. Very good stay Overall. Kids had a lot of fin in the aquapark. We never got bored at the hotel. Night life activities were Very family orientes and Very nice.

Stayed 8 nights in Dec 2025

6/10 Okay

Jerome Jean

Travelled with family

Jan 4, 2026

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Foul sewage smell near the hotel room buildings. Food was mediocre at best and hotel staff were not at all helpful. Rules around how to book restaurants were not clear and inconsistent. Hours of opening of buffets and activities kept changing without notice and no staff could explain.

Stayed 7 nights in Dec 2025

10/10 Excellent

Selina Eliane

Travelled with family

Jan 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great resort ! Great staff! Highly recommend for families! Fun water park & beach access.

Stayed 7 nights in Dec 2025

10/10 Excellent

Tamara

Travelled with partner

Jan 2, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent vacation! Great room, comfortable bed, outstanding cleanliness, delicious food and amazing staff. Expedia welcomed us with a bottle of champagne in our room and a message on the bed in flowers. Dinner reservations were made for us every night at a different restaurant. The couples massages were definitely a highlight and the beach was beautiful! I highly recommend this property and booking through Expedia! 10/10. Definitely an experience we will never forget!!!

Stayed 6 nights in Dec 2025

4/10 Poor

Robert

Travelled with family

Jan 1, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The room we were in needs renovation. We were in the family eco room and the floor tiles were really gross. The shower stall as well is very run down and water pressure was very poor. Check in and check out process was very disorganized. The buffet needs to be organized differently with physical space between stations. This would help with the constant lines. Food was ok,. The aguapark only had hot dogs. The New Year's festivities only had limited seating that was reserved for VIP. No other seating to enjoy the show. Public bathrooms never seem to lock. The pool needs repair. One positive; staff at the resort are wonderful. Overall I would not recommend especially given the price. This resort is not a good value for your money.

Stayed 2 nights in Dec 2025

2/10 Terrible

Zhongyu

Travelled with family, Travelled with group

Jan 1, 2026

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This stay involved serious health and safety issues. We traveled with 4 families and all had food poisoning after eating at the hotel. During the stay, part of the ceiling collapsed in my room. I was moved to another room after negotiating with hotel for 8 hours. After the ceiling fell down, I discovered the room had mold issues, and garbage and debris inside the ceiling. I escalated the issues to hotel manager but no any action from them until I checked out. These conditions made the accommodation unsafe and uninhabitable. Extremely disappointing experience. I would not recommend this property.

Stayed 7 nights in Dec 2025

6/10 Okay

Wengang

Travelled with family

Dec 31, 2025

Disliked: Amenities, property conditions & facilities

Facilities old and falling apart.

Stayed 7 nights in Dec 2025

4/10 Poor

Jessica

Travelled with family

Dec 30, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The positive side is the room was a good size for the three of us. There were plenty of towels for showers. The resort was beautiful and the beach was a nice stretch with plenty of beach chairs. The water park was fun. The nature trails are nice and watching the local wildlife was really fun. The negative: The ac quit after the first night and dripped water the whole time so there was a puddle in the room. Things I asked to be fixed were not. The shower the iron… etc. the resort is nice for the most part aside from the sewage smell that is everywhere. They advertise snorkeling in the cenote but snorkeling equipment was not available. They advertise restaurants beyond their buffet but there is no way to make reservations. Period. I was invited to come get a welcome kit with a map and a souvenir but it turned out to be a several hour long sales pitch and a souvenir that you must purchase. The all inclusive aspect is not as appealing as it should have been the restaurants should have been available, the resort advertising should be honest about what you get like stop lying about the fact that you have the ability to get a reservation at a sit down restaurant that isn’t just a buffet. I paid a lot of money to spend a nice holiday there with my family and was disappointed from day 2. The food in the buffet is ok and there is something for everyone but I wasn’t impressed. No chance I’ll recommend this place or return.

Stayed 7 nights in Dec 2025

8/10 Good

Tara, Leander

Travelled with family

Dec 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property, great entertainment, cenotes, monkeys, great room configuration for families. Only downside was the food.

Stayed 5 nights in Dec 2025

10/10 Excellent

Danielle Marin

Travelled with family and small children

Dec 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!

Stayed 5 nights in Dec 2025

4/10 Poor

Masahiro

Dec 28, 2025

Stayed 5 nights in Dec 2025

4/10 Poor

Michelle Rae

Travelled with family

Dec 28, 2025

Liked: Property conditions & facilities

Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good.

Stayed 5 nights in Dec 2025

6/10 Okay

Moira

Dec 28, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Dec 2025

4/10 Poor

Lisa, Holley

Travelled with family

Dec 28, 2025

Disliked: Amenities

Our stay was Dec 16-23. Our check in took over 3 1/2 hours! We did not receive a proper introduction in navigating the resort, although we did get deceived (while waiting in line to check in) and roped into a timeshare tour (that we thought was the “proper” introduction)! Then when we declined the timeshare invite- we were treated like outcasts! We did not get a map, or any explanation after that. Activities, schedules, A la Carte booking system, or guest services took the whole trip to figure out. This definitely created a lot of confusion for us in the first 4-5 days.And forget getting anyone on the phone or waiting at the Consierge’s desk line! Now- the food! The International buffet was like a cattle herding free for all! It severely lacked proper temperature control. Both hot and cold food was warm, and the pile-up’s to get food were extremely irritating! The roof leaked when it rained and there was actually black debris coming out of the juice dispensers one day. The next day the pop machine was closed down. We refrained from getting juice & pop from dispensers for the remainder of our stay. My husband and I didn’t eat anything but a bag of Doritos and 2 cans of Pringles for the last 4 days because 4 of the 5 of us ended up with food poisoning.. and since we did not bring a drugstore of GI medications we ended up paying over $200 in the souvenir shop on meds and electrolyte replacement drinks! This kind of ruins an all-inclusive experience!

Stayed 7 nights in Dec 2025

10/10 Excellent

Tamara Marie

Dec 28, 2025

Liked: Cleanliness, property conditions & facilities

Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet.

Stayed 5 nights in Dec 2025

4/10 Poor

Maria

Dec 26, 2025

Disliked: Amenities

The room was plain, nothing to be excited about. Every morning I had to chase the staff for coffee. The last night there was a power outage that lasted the entire day and night. I had plans to eat at the buffet restaurant that evening but the restaurant did not open due to the power outage. There was a lot of family with children waiting to eat. There were three other restaurants that were open, but not serving people who did not have reservations. The staff and management were not helpful at all. As paying customers, we should not have gone without eating dinner that night. I had to eat Pringles for dinner. This resort is terrible. DO NOT GO!

Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Travelled with family

Dec 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was wonderful except for check in and check out. We waited over an hr with just one person checking in at the desk. They then said we had to wait in a different line because we had two rooms. We refused, and were able to check in there. One room was not ready so we later had to go back to the front and get the wristband keyed for it. I had billing issues and issues with them having a different name assigned to the room they gave us. At check out, I was told to go to the check out desk. I waited at the computer that said “check out” and the two individuals there kept working on something different and then left the computer without any communication. Two family’s that arrived after us got in the “check in line” and were able to check out before us. I then got in the check it line and the lady wanted the towel passes. We were not told to return our beach towels for the passes and bring them to the front at any point. I refused going back to our room for the towels due to needing to check out, get a ride from our rented van, drive 45 minutes and get through the airport to our flight. Their computer system seems to be very slow and lack efficiency.

Stayed 5 nights in Dec 2025

8/10 Good

Taha

Dec 23, 2025

A lot of fun activities, but the service could be much better.

Stayed 4 nights in Dec 2025

6/10 Okay

Simon

Travelled with family

Dec 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again.

Stayed 10 nights in Dec 2025

6/10 Okay

danielle

Travelled with family and small children

Dec 21, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Nov 2025

10/10 Excellent

Joanna

Travelled with family and small children

Dec 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food

Stayed 4 nights in Nov 2025

8/10 Good

Scarlett

Travelled with group

Dec 18, 2025

Liked: Cleanliness, staff & service, amenities

Great hotel. I wish we could have tried something other than the buffet. The speciality restaurants were booked for events the entire stay.

Stayed 4 nights in Dec 2025

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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