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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
4-star beachfront property near Gran Coyote Golf

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Pool View Penthouse | Living area
Reception
Eco Family Superior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • All-inclusive
  • Hot tub
  • Bar
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

2 bedrooms, free minibar, in-room safe, desk

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

2 bedrooms, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

2 bedrooms, free minibar, in-room safe, desk

Eco Family Penthouse

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

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About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.3 km
  • Quinta Avenida - 8 min drive - 5.7 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star beachfront property near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The water slides for adults at the onsite waterpark are temporarily closed.
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 390 out of 1481 reviews
Rating 8 - Good. 375 out of 1481 reviews
Rating 6 - Okay. 277 out of 1481 reviews
Rating 4 - Poor. 192 out of 1481 reviews
Rating 2 - Terrible. 247 out of 1481 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alisha

Travelled with family, Travelled with group
Liked: Staff & service
We stayed here six years back with little kids and returned with another family and teens. There’s lots to do, decent food at any time (a new app to make reservations easier) and sunny perfection. The staff was helpful and kind. We saw monkeys almost daily early about 7-8am near the swings or water park. The biggest slides of the park are closed due to maintenance and one night power went out. The staff did a great job pivoting. One of our five kids did get food poising that lasted about 24 hours. The rest of us had no issues. Overall a great experience
Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer Hazel

Travelled with family
Wish that our first day they would have explained the bracelets and given a tour of where everything is. Booking at restaurants only happed one of the 7 days.
Stayed 7 nights in Mar 2025

8/10 Good

Tara Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked all the trails to walk. The select pools for adults only were nice and the waitress/waiter gave good service. Teppanyaki a la carte was delicious and amazing. Loved the wildlife on resort especially the monkeys. I didn't find concierge very friendly or helpful. Most of the time they weren't at the desk and when they were there they never seemed happy. I would visit there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shenthuran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
Stayed 5 nights in Mar 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

sherri

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 14 nights in Feb 2025

6/10 Okay

Alyxandra

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Stayed 9 nights in Nov 2024

10/10 Excellent

Yeelay, Holbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Feb 2025

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
Stayed 4 nights in Mar 2025

2/10 Terrible

stephanie Lynn

Stayed 7 nights in Jan 2025

10/10 Excellent

Tanya Midori

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here and it was all around great! love the wildlife and the property!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very happy, festive, family oriented place. Staff were helpful and friendly. I would go back with my family, young and old. Lounging by the ocean or the pool provided opportunities to relax or have fun. The food was outstanding. It was paradise! Guests can be prepared to be patient and flexible because many of the staff don’t speak english so you might get something different than what you asked for 😉
Stayed 7 nights in Feb 2025

6/10 Okay

Nir

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Sandos Caracol. I went for a destination wedding and fell in love with this resort. It had so many options for different activities to do. My favorite thing about was that it was a great place for families traveling with young children. My children absolutely loved the aqua park and all the animals that they got to see around the premises. As an adult who loves nature I also really loved all the animals and the landscape of the resort. I will definitely be back!!!
Stayed 2 nights in Feb 2025

4/10 Poor

Khosrow

Disliked: Cleanliness, staff & service, property conditions & facilities
we paid much less and had much better experience other places. rooms are wrecking. food and restaurants are average towards low. and if you lose a towel card they ripp you off for 50$usd. like their towel are made of finest . beach is not what you can rnjpy. rocky and not sandy. to be honest if you come here, you come to enjoy slides and some animals around. other than that this resort doesn’t worth it at all. we will never go back
Stayed 6 nights in Feb 2025

10/10 Excellent

Kharen Alexandra

Stayed 3 nights in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Alexander

Stayed 7 nights in Feb 2025

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Sandos Caracol Eco Resort. We brought our 3year old and 8month old and had a fantastic time. The resort was gorgeous with plants and trees everywhere throughout the resort. We saw wild life everyday. It was lovely to walk around and explore this big resort. Many restaurant options and the food was good. The workers worked hard and were so friendly and happy! The pools were great. The only down fall of this place was the beach was not perfect (some big rocks within the sand). The fire show was also scary for kids. That being said I would still recommend this Eco friendly resort!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Sherri

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is our 4 th visit to the property. The staff is friendly and accommodating and the value is incredible. We stayed in the adult only section and it is amazing. The staff was on top of things and we were served efficiently. The buffets were good offering lots of options. We do totally wish the ala cart restaurant reservation option was different. They reset at midnight and if you don’t select then you are out of luck! We tried every morning and once at 3:30 a.m but no luck. This resort is beautiful and we saw so many animals. We would highly recommend to others
Stayed 6 nights in Feb 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience
Stayed 7 nights in Feb 2025

10/10 Excellent

peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 6 nights in Feb 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the eco and family-friendly aspects of this resort!
Stayed 8 nights in Feb 2025

8/10 Good

Tarandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited Sandos Caracol twice and thoroughly enjoyed our time on both occasions. The food is excellent—we especially loved Fogo de Brazil, the Hibachi restaurant, and the Riviera. Even though we’re not typically fans of buffets, we found them to be fresh, well-stocked, and consistently good. Plus, the 24-hour taco bar is fantastic—having access to delicious tacos anytime is a huge perk! One of the most unique and incredible aspects of this resort is how seamlessly it integrates with nature. Seeing all the animals throughout the property is such a fun experience, and the on-site Mayan ruins add an extra layer of history and charm. The Mayan ceremony held one night was truly unforgettable. Our only real complaint—though it’s beyond the hotel's control—is the public beach right next to the resort’s beach. While it’s understandable that vendors are present, the constant interruptions from people selling massages, braids, and other items became excessive. Not only do they walk by repeatedly throughout the day, but they also tend to gather between the cabanas, sometimes blocking views just to chat with each other. Since we paid for the Select Club Adults-Only section, we felt it was frustrating how often they encroached on the space meant for guests seeking a more peaceful, exclusive experience. That being said, we didn’t let it ruin our time. We still loved our beach days—the cabanas are wonderful, and the overall atmosphere is fantastic. We’re already planning to return
Stayed 5 nights in Feb 2025