Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All-inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Maroma Beach
‪19 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Ocean view
39 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Garden view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Garden view
41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Garden view
64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Garden view
39 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Garden view
41 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Garden view
62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the area

Playa del Carmen

On the beach.Your stay at this Corasol property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Maroma Beach - 19 min drive - 16.1 km
Xcaret Eco Theme Park - 20 min drive - 16.5 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Las Máscaras - ‬4 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Pool
Hot tub
Breakfast included
All-inclusive

CA $490 total

includes taxes & fees

Feb 24 - Feb 25

Pool
Hot tub
Breakfast included
All-inclusive

CA $541 total

includes taxes & fees

Feb 24 - Feb 25

Property amenities

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6/10 Okay

Jorge

Nov 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The staff gave me such a hard time getting my proper bracelet for the resort and were of no help thankfully two Expedia employees who were working on site were able to help me and give me the proper bracelet but it wasted a whole day for me just being on the phone

Stayed 4 nights in Nov 2025

10/10 Excellent

Alexandria

Nov 19, 2025

Stayed 4 nights in Nov 2025

8/10 Good

Tala

Travelled with partner, Travelled with group

Nov 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Stayed 4 nights in Nov 2025

4/10 Poor

Douglas Todd

Nov 17, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.

Stayed 6 nights in Nov 2025

4/10 Poor

Celenia

Nov 17, 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Jose

Nov 16, 2025

Stayed 4 nights in Nov 2025

4/10 Poor

Sean

Nov 14, 2025

Stayed 6 nights in Nov 2025

6/10 Okay

Hina

Travelled with family

Nov 14, 2025

Liked: Cleanliness, property conditions & facilities

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Stayed 2 nights in Sep 2025

4/10 Poor

Ladislav

Travelled with family and small children

Nov 14, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining

Stayed 9 nights in Nov 2025

10/10 Excellent

steve

Nov 14, 2025

Stayed 4 nights in Nov 2025

4/10 Poor

JOCELYN

Nov 14, 2025

Stayed 3 nights in Nov 2025

2/10 Terrible

Cesar

Nov 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time

Stayed 4 nights in Nov 2025

6/10 Okay

Amanda Lynn

Travelled with family and small children

Nov 13, 2025

Liked: Amenities

The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.

Stayed 7 nights in Nov 2025

6/10 Okay

Jennifer

Travelled with family

Nov 12, 2025

Liked: Staff & service

Disliked: Cleanliness

Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.

Stayed 7 nights in Nov 2025

10/10 Excellent

ERNESTO

Travelled with partner

Nov 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again.

Stayed 9 nights in Oct 2025

2/10 Terrible

Frederico, Lavql

Travelled with family and small children

Nov 10, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.

Stayed 7 nights in Nov 2025

10/10 Excellent

Fransisco Javier

Travelled with family and small children

Nov 9, 2025

Liked: Cleanliness, staff & service, amenities

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Stayed 3 nights in Nov 2025

6/10 Okay

Stephanie

Travelled with family and small children

Nov 9, 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Stayed 5 nights in Nov 2025

10/10 Excellent

Danica

Nov 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2025

6/10 Okay

Halie

Travelled with family

Nov 7, 2025

Liked: Cleanliness

Disliked: Staff & service

Customer service was not good + Line to check in took hours + unable yo make dinner reservations at any of the restaurants that weren’t the buffet. Water park was closed two of the days we were there (without advance notice). Wouldn’t go back. Room was good and property was pretty with awesome animals.

Stayed 3 nights in Nov 2025

6/10 Okay

Naomi

Travelled with family

Nov 6, 2025

Liked: Cleanliness

Rooms were nice, there was good and bad serving staff. There was no way to get change or cash on the resort. Both ATMs were out of service for over 10 days. There is a lot of walking to get anywhere and the maps are not very helpful. There was only 1 buffet open while here and the food was hot or miss and it got very busy.

Stayed 9 nights in Oct 2025

8/10 Good

Crystal

Travelled with family

Nov 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Stayed 7 nights in Oct 2025

8/10 Good

Omar Erasmo

Travelled with family

Nov 5, 2025

Liked: Cleanliness, staff & service, amenities

The staff was amazing and very friendly, and the food overall was good. However, the food at the buffet was often cold, and the AC in one of our rooms was leaking. I stayed for 4 nights, and it leaked the entire time. I let the staff know, but unfortunately, the issue was never fixed, so I had to place a trash can under it to collect the water.

Stayed 4 nights in Nov 2025

8/10 Good

Melanie

Nov 5, 2025

Stayed 3 nights in Nov 2025

8/10 Good

Gordon

Travelled with partner

Nov 5, 2025

Liked: Cleanliness, amenities

Good ac food and service was hit and miss including la carte.

Stayed 13 nights in Oct 2025

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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