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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property
5-star beachfront property near Ferry to Cozumel

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Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Water park
Restaurant
Restaurant
Restaurant
Suite Ocean Front Adults | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle

Explore the area

Map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪14 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Suite, Oceanfront

9.2 out of 10
Wonderful
(12 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River

Suite River

Suite River

9.0 out of 10
Wonderful
(107 reviews)
  • 53 sq m
  • River view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite Ocean Front Adults

Suite Ocean Front Adults

Suite Ocean Front Adults

8.4 out of 10
Very good
(8 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite SPA

Egyptian cotton sheets, premium bedding, down comforters

Junior Suite SPA

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Oceanfront Adults

Egyptian cotton sheets, premium bedding, down comforters

Junior Suite Oceanfront Adults

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Ocean Front Adults

Swim Up Ocean Front Adults

Swim Up Ocean Front Adults

9.8 out of 10
Exceptional
(7 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Beach/ocean view

Junior Suite Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

Suite River Adults

Suite River Adults

9.2 out of 10
Wonderful
(27 reviews)
  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden Spa Adults

Suite Garden Spa Adults

Suite Garden Spa Adults

9.4 out of 10
Exceptional
(22 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

9.0 out of 10
Wonderful
(77 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Garden

Swim Up Garden | Garden view

Swim Up Garden

8.8 out of 10
Excellent
(23 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River Spa

Suite River Spa

Suite River Spa

9.0 out of 10
Wonderful
(10 reviews)
  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View

Suite Ocean View

Suite Ocean View

9.2 out of 10
Wonderful
(27 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Ocean Front

Swim Up Ocean Front

Swim Up Ocean Front

9.4 out of 10
Exceptional
(11 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

Beachfront retreat .Within 2 miles (3 km) of this Playa del Carmen property, you'll find Xenses Park and Xcaret Eco Theme Park. Also, Xplor Theme Park is within 2 miles (3 km) and Ferry to Cozumel is within 6 miles (10 km).

What's nearby

  • Xcaret Eco Theme Park - 14 min walk - 1.2 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 4 min drive - 1.8 km
  • Ferry to Cozumel - 6 min drive - 2.2 km
  • Playacar Golf Club - 14 min drive - 9.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬2 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬1 min drive
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5-star beachfront property near Ferry to Cozumel
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness center. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 900 guestrooms or units
  • 10 dining venues
  • 3 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 26372 sq ft of conference space
  • 2450 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping mall
  • Snorkeling
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 9 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1066 out of 1351 reviews
Rating 8 - Good. 140 out of 1351 reviews
Rating 6 - Okay. 64 out of 1351 reviews
Rating 4 - Poor. 39 out of 1351 reviews
Rating 2 - Terrible. 42 out of 1351 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Yadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a short stay but was nice
Stayed 1 night in May 2025

10/10 Excellent

William, San Diego

Stayed 7 nights in Mar 2025

10/10 Excellent

Elke

Stayed 5 nights in Feb 2025

2/10 Terrible

Niah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

There’s more cons, I ran out of room to type):

BAD BAD BAD. Will not return. Cons: The property was extremely confusing to navigate, was told no maps at check in. Got lost each time going to lobby from my room. Air conditioning in the room was bad, the mosquitos bit us all night. The beach was rocky, small, not swimmable. All the pools were cold. We were told to leave a roof pool 10 mins after arriving, apparently “it’s for ocean view guests only” not garden. Anytime we asked for help.. directions were not clear, staff hard to find. Many no english. Alot of times we were given wrong information. There was TOO much walking. Trying to “figure which way to go” all day got annoying. Took me 2 hours of exploring to find a bar. Before arrival, was told the hydro baths were free at the spa & massage starts at $280 USD. We go to the spa for the hydro baths (jacuzzi), was then told it was $70 USD each for the baths. We paid because all pools on property were cold. We get to the jacuzzi, its cold! They say its broken & to hold tight they will fix it. 30 mins. later no update, they offer refund we accept then leave. EVENTUALLY got room service, I called to ask if I can put dirty dishes outside of door, was told “yes we come now” 8 am the next morning, plates still there & animals had gotten to them. There was food all over the floor. We assumed since the maids were cleaning adjacent room they would get them soon. We cleaned the mess, went to breakfast, returned… The plates were still there 4 hours later. YOU HAVE BEEN WARNED
Stayed 1 night in Mar 2025

10/10 Excellent

Rhodas

Stayed 4 nights in Mar 2025

2/10 Terrible

Alma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Mar 2025

10/10 Excellent

Hobin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome food and bars, so many activities.
Stayed 3 nights in Feb 2025

6/10 Okay

Jesus

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
When I decided to book this hotel I thought I was going to find the best food, but instead, what I found was very low quality food, zero activities, super annoying
Stayed 3 nights in Mar 2025

10/10 Excellent

Elvira

Liked: Cleanliness
Stayed 4 nights in Mar 2025

8/10 Good

Mayela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful scenery place, staff is a 50/50 whether they’ll be in the mood to say hi or help you out though. There’s a difference between attending customers in a good mood and forcibly helping.
Stayed 4 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

ROCHELLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive I've stayed in! Food is amazing for an all inclusive resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including the parks
Stayed 4 nights in Feb 2025

10/10 Excellent

Andrea Marie

Travelled with partner
Quite the resort amazing experience food was top tier for all inclusive
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

LINDA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful. We found getting around the property a bit challenging, although there are signs they often lead to dead ends. The staff is not exactly the most friendly compared to other resorts, not helpful unless sought out. Concierge, bell, front desk, spa, etc they were all oddly not friendly. The staff was very cold. Although catina workers were quite nice.Make dinner reservations far in advance or you will be eating in the catina, which is great, but we never got to break out our dinner clothes once. No light snacks around pools, so must leave to grab a bite to eat. The rooms were wonderful, the resort is one of the most beautiful I've ever seen, I would go back with less expectations of feeling like a welcomed guest. But just to enjoy the resort on my own with no staff support.
Stayed 4 nights in Mar 2025

10/10 Excellent

Luis

Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was simply amazing and we’re definitely going to return one day!
Stayed 6 nights in Mar 2025

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Agustin, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, I recommended for people who will take advantage of all parks. If you are not into extreme experiences, it might not be not be the best choice. However, it is the best hotel I had stayed.
Stayed 4 nights in Mar 2025