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4.0 out of 5

"Excelente Hotel, todo estuvo espectacular, la comida deliciosa, y su personal muy amable en especial el Joven Sergio (Gerente de servicio al cliente) ... " More

By a verified traveller on Fri 15 Oct 2021

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Hotel Description

5-star beachfront property near Xcaret Eco Theme Park

Beachfront retreat

Within a 5-minute walk of the property, you'll find Xcaret Eco Theme Park and Ferry to Cozumel. Xplor Theme Park and Quinta Avenida are also within 6 miles (10 km).

All-inclusive

A full-service spa, 10 restaurants, and 15 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free buffet breakfast and free valet parking.

Suite (Garden)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $908* Per night/room 19 Aug. - 20 Aug.

Swim Up Garden

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite River Spa

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Garden Spa Adults

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swim Up Ocean Front Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Arte - All Inclusive, Adults Only ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Xcaret Arte - All Inclusive, Adults Only

Everyone (4) Family (1)
5 out of 5

Posted by on 15 Apr. 2022

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5 out of 5

Posted by , from BROOKLYN on 12 Apr. 2022

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Comment from Hotel Management

14 Apr. 2022 by Dirección de Hotel Xcaret Arte

Estimada Srita. Anna, Queremos agradecerle el tiempo que ha tomado para evaluarnos y por hacernos saber que su estancia ha sido de su agrado esperamos tener el honor de darle la bienvenida nuevamente, Cordialmente,

5 out of 5

Posted by on 1 Nov. 2021

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5 out of 5

Posted by on 26 Oct. 2021

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5 out of 5
Excelente Hotel, todo estuvo espectacular, la comida deliciosa, y su personal muy amable en especial el Joven Sergio (Gerente de servicio al cliente) y la Señorita Edith Nava que nos asistieron en nuestras reservaciones, El spa Muluk súper recomendado, excelente servicio y el restaurante Xaak también muy recomendado, nos encantó tanto la comida como el lugar y la ambientación 👌👌

Posted by on 15 Oct. 2021

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Comment from Hotel Management

26 Oct. 2021 by Dirección de Hotel Xcaret Arte

Estimada Srita. Martha; Muchas gracias por nombrar a nuestros compañeros Sergio y Edith, será un gusto para nosotros compartir sus comentarios con ellos y para ellos saber que su excelente servicio ha sido reconocido. Nos complace saber que ha disfrutado su estancia con nosotros y esperamos poder tener la oportunidad de repetir tan espectacular experiencia. Cordialmente,

1 out of 5
We stay here for our honeymoon. First we like how beautiful the property is. Clean and nice pools, friendly staff. Unfortunately we had so many problems. Check in was long and our concierge was not good. She did not advised us on many things. We had issues throughout our trip because we weren't told about certain things. Our concierge was supposed to help us plan activities to do, like when would go to certain parks. And make reservations for restaurants. But she never got back to us. We never heard back from her. So we couldn't go to 2 restaurants that required reservations.There are a few good walk in restaurants but we wanted to try out all restaurants. So make sure you make reservations right away when you get there. Make sure you book the bus reservation to go to airport to leave. Our concierge did not tell us this. Also we requested king bed but got 2 queen bed. Geez so they said they would get us another room the next day. So they call us early the next day to confirm. They said it would be ready by 5pm. Come 5:30 I hear nothing from the front desk. I go down there and the front desk lady said the room is not ready and she leaves , go in the back room. She did not come back until 45 mins later. Wth? The room was supposed to be ready. So we waited a total of 1.5 hours and we had issue going back to our old room to get our luggage. They had disconnected our key bracelet before we could grab our luggage to move to the new room. This was a nightmare. We will not return

Posted by on 13 Oct. 2021

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Comment from Hotel Management

20 Nov. 2021 by Hotel Management Xcaret Arte

Dear Mr. Peter; First of all, we would like to thank you for taking the time to share your feedback regarding your stay with us. We truly appreciate your comments in order to improve our standards and service, we sorry that in this occasion we couldn't met your expectations. Once again thank you for the time you take. Sincerely,

2 out of 5
the property was nice but they require guests to wear masks everywhere but restaurants don't even have masks available for their guests. We got turned away because we forgot our mask in the room. It's al inclusive property but we got turned away because we don't have our mask and they dont have it available. we pay this kind of money, they should have masks everywhere for their guest to use. Masks aren't expensive. So this was the most annoyed thing while we stayed there

Posted by on 23 Sep. 2021

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Comment from Hotel Management

25 Sep. 2021 by Hotel Manegement Xcaret Arte

Dear Guest, Your feedback is very welcome and valued. We appreciate your comments, it is unfortunate that we could not make your stay as good as you expected and deserved. We will take every action to improve the service that you feel was lacking on our part. We hope you give us the opportunity to welcome you again to be able to offer you a more charming experience. Sincerely

About the Hotel Xcaret Arte - All Inclusive, Adults Only

Location Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Hotel Xcaret Arte - All Inclusive, Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte - All Inclusive, Adults Only you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 10 dining venues
  • 3 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 26372 sq ft of conference space
  • 2450 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Xcaret Arte - All Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 44-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony
  • Memory foam beds
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to noon.

Hotel Xcaret Arte - All Inclusive, Adults Only has 10 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 20
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Xcaret Arte - All Inclusive, Adults Only offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 9 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Xcaret Arte Inclusive, Carmen
  • Hotel Xcaret Arte All Fun Inclusive
  • Hotel Xcaret Arte All Inclusive Adults Only
  • Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only
  • Hotel Xcaret Arte - All Inclusive, Adults Only Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.