Within 2 miles (3 km) of this well-placed property, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).
A full-service spa, 10 restaurants, and 15 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free buffet breakfast and free valet parking.
Free WiFi, comfy beds
The 900 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, sofa beds, and Smart TVs with digital channels.
26 Oct. 2021 by Dirección de Hotel Xcaret Arte
Estimada Srita. Martha; Muchas gracias por nombrar a nuestros compañeros Sergio y Edith, será un gusto para nosotros compartir sus comentarios con ellos y para ellos saber que su excelente servicio ha sido reconocido. Nos complace saber que ha disfrutado su estancia con nosotros y esperamos poder tener la oportunidad de repetir tan espectacular experiencia. Cordialmente,
20 Nov. 2021 by Hotel Management Xcaret Arte
Dear Mr. Peter; First of all, we would like to thank you for taking the time to share your feedback regarding your stay with us. We truly appreciate your comments in order to improve our standards and service, we sorry that in this occasion we couldn't met your expectations. Once again thank you for the time you take. Sincerely,
25 Sep. 2021 by Hotel Manegement Xcaret Arte
Dear Guest, Your feedback is very welcome and valued. We appreciate your comments, it is unfortunate that we could not make your stay as good as you expected and deserved. We will take every action to improve the service that you feel was lacking on our part. We hope you give us the opportunity to welcome you again to be able to offer you a more charming experience. Sincerely
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Hotel Xcaret Arte - All Inclusive, Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte - All Inclusive, Adults Only you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 5-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hotel Xcaret Arte - All Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. These individually furnished accommodations include queen sofa beds. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 44-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to noon.
Hotel Xcaret Arte - All Inclusive, Adults Only has 10 restaurants on site.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.