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"The property is beautiful, very clean and I felt very safe as a lone female traveler. The restaurants served a variety of high quality foods and premi
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More
Within a 5-minute walk of the property, you'll find Maroma Beach and El Manglar Golf Course. Puerto Morelos Town Square is within 12 miles (20 km) and Xcaret Eco Theme Park is within 25 miles (40 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.
Free WiFi, iPod docks
The 540 individually decorated guestrooms offer free WiFi and iPod docks. Free minibar items, furnished balconies or patios, and 24-hour room service are also available.
Valentin Imperial Riviera Maya All Inclusive - Adults Only ratings based on 28 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Valentin Imperial Riviera Maya All Inclusive - Adults Only
Everyone (17)Couples (7)Family (1)
5 out of 5
Posted by a verified traveller on 11 Aug. 2020
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Comment from Hotel Management
12 Aug. 2020
by VI
Dear guest,
Thank you very much for your kind review and we delighted to know that Valentin Imperial Riviera Maya is your favourite hotel in Mexico.
We are pleased you had an enjoyable stay and we look forward to welcoming you back again very soon.
With kind regards,
5 out of 5
Posted by a verified traveller on 29 May 2020
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Comment from Hotel Management
10 Jul. 2020
by JV
Dear repeat guest,
Thank you very much for your review following your 04th stay at Valentin Imperial Riviera Maya. It was a pleasure to welcome you back to our hotel and we are delighted you had an enjoyable stay.
We will be sure to share your kind feedback with the team who will be delighted to know they could play a part in ensuring your stay was a memorable one.
We are glad you enjoyed the French restaurant and look forward to welcoming you back again very soon.
With kind regards,
5 out of 5
Posted by a verified traveller on 26 Jan. 2020
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Comment from Hotel Management
20 Feb. 2020
by VI
Dear guest,
We appreciate all kinds of feedback, and when we receive compliments given our hard work and efforts we feel rewarded and encouraged to keep it up.
It is so refreshing to know you had overall a great experience and look forward to your next visit!
Best Regards,
Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.
5 out of 5
The property is beautiful, very clean and I felt very safe as a lone female traveler. The restaurants served a variety of high quality foods and premium drinks. The service in all areas was impeccable.
Posted by Jenny, from Houston on 2 Jan. 2020
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Comment from Hotel Management
4 Jan. 2020
by VI
Dear guest,
Thank you for sharing your positive review regarding the time you spent at Valentin Imperial Riviera Maya during your holidays. We are flattered by reading you had such a great time and that the quality of our services was up to your expectations along with the activities and services.
We want to take customer service up to the next level as making everybody feeling like home , thus you can have total certainty that we will go out our way on your next trip to make your holidays truly a success.
Kindest regards,
5 out of 5
This was our first time to an all inclusive. I tried to avoid reviews, just wanting to go in without any preconceived ideas. I was blown away by the beauty of the grounds, the buildings, God's amazing creation, as well as the friendly helpfulness of the staff. There is something for everyone - whether you're seeking party fun, sports/group activities, or quiet seclusion to restore the body and soul.
Posted by a verified traveller on 2 Nov. 2019
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Comment from Hotel Management
19 Nov. 2019
by VI
Dear guest,
It was truly quite an honor to be your host in such special occasion ! Just like you loved the hotel, we all in our team loved by serving you while you were here. Thank you for sharing a detailed review of all the services that were at your disposal and how greatly you enjoyed it. All of our team will be happy to read that you enjoyed their hard work and you can be sure that we will strive to keep up the good work as you have stated.
We really appreciate when our guests not only enjoy the services but also of the hard efforts our team displays in every step they take. Thank you once again for your kind words. Looking forward to welcoming you back next year!
Best regards,
Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.
5 out of 5
The grounds are gorgeous and so lush and well kept. The resort is BIG and a lot of walking, but we didn't mind it, especially after eating so much. The rooms are nice but pretty basic. The food is pretty good, but the buffets are repetitive each day.
Posted by a verified traveller on 24 Sep. 2019
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Comment from Hotel Management
26 Sep. 2019
by VI
Dear guest,
Thank you for sharing such kind words of the great service and holidays you experienced while you were here with us; it was truly a pleasure to have you around.
You have a place right here waiting for you every time you wish it.
Looking forward to welcoming you back with wide-open arms.
Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.
5 out of 5
Everyone at the Valentin Imperial Rivera Maya was wonderful! I especially want to recognize Travelocity for helping us transfer our reservation to this location because 6 of our friends were there, and we had mistakenly booked at another location. Thank you, we had a wonderful time. All the food, service and amenities were excellent!
Posted by Laurie on 14 Sep. 2019
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5 out of 5
Loved every part of our stay. This is our second time at this resort. The only thing we would change would be more casual dinner options. Most every restaurant required long pants/collared shirts for dinner. We were all about shorts and t-shirts all week!
Posted by a verified traveller on 4 Aug. 2019
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Comment from Hotel Management
11 Aug. 2019
by Customer Care Team
Dear recent VIM guests,
We really want to thank you for the positive impressions you have published about your recent stay at our resort; we are sure this has helped many travelers from Expedia Group community to confirm that our Valentin Imperial Maya Resort is the perfect hotel for their vacation.
Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again!
Wishing you all the best,
5 out of 5
The property was beautiful with lush landscaping. It was very clean and the staff was extremely friendly.
Posted by a verified traveller on 25 Jul. 2019
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Comment from Hotel Management
11 Aug. 2019
by Customer Care Team
Dear guest,
Thank you very much for your kind review and we are delighted you enjoyed your stay, in particular the service you were offered by my colleagues.
It was a pleasure having you with us and we look forward to welcoming you back again very soon at Valentin Imperial Riviera Maya.
With kind regards,
4 out of 5
This is a beautiful property. The staff is amazing. There is great entertainment at the larger pool during the day and int the main courtyard in the evening. The food was good but not great. The bed was a little stiff. All in all a wonderful place to have a vacation.
Posted by Chris, from Austin Texas on 5 Jun. 2019
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Comment from Hotel Management
5 Jun. 2019
by VI
Dear guest
Your kind words left nothing to the imagination. For sure, prospective guests who read your comments will be enticed to experience the same level of service and entertainment which you enjoyed during your holiday.
May the wonderful memories of your stay entice you to return for another splendid holiday.
Kind regards,
About the Valentin Imperial Riviera Maya All Inclusive - Adults Only
All onsite activities, and facilities and equipment included
Airport transfers not included
Onsite live performances included
Property Features
Valentin Imperial Riviera Maya All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Valentin Imperial Riviera Maya All Inclusive - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a health club, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
540 guestrooms or units
15 buildings
8 dining venues
2 bars by the pool
2 swim-up bars
11 bars or lounges
Buffet breakfast (free)
Bar on the beach
Towels for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Garden
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking
Room Amenities
Valentin Imperial Riviera Maya All Inclusive - Adults Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio (furnished)
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Espresso maker
Coffee maker
Luxury bedding
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.
Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Spa tub in spa
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Valentin Imperial Riviera Maya All Inclusive - Adults Only
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Minimum guest age is 18
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: MXN 174 per room (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Maya Imperial
Maya Imperial Valentin
Maya Valentin Imperial
Valentin Imperial All Inclusive
Valentin Imperial Maya
Valentin Imperial Maya All Inclusive Playa del Carmen
Valentin Imperial Maya Playa del Carmen
Valentin Maya All Inclusive
Valentin Maya Imperial
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Maya Riviera Maya, Mexico
Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
Hotel Valentin Imperial Riviera Maya – Adults Only
Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
Valentin Imperial Riviera Maya Adults Playa del Carmen
Valentin Imperial Rivera Maya All Inclusive Adult Hotel
Valentin Imperial Riviera Maya Adults Hotel
Valentin Imperial Riviera Maya Adults
Valentin Imperial Riviera Maya All Inclusive
Valentin Imperial Maya All Inclusive
Valentin Imperial Riviera Maya– All Inclusive – Adults Only
Valentin Imperial Riviera Maya
Valentin Imperial Rivera Maya All Inclusive Adult
Valentin Imperial Rivera Maya All Inclusive Adult Only
Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
Valentin Imperial Riviera Maya All Inclusive Adults Only
Valentin Imperial Riviera Maya All Inclusive
Valentin Imperial Maya All Inclusive
Valentin Imperial Riviera Maya – Adults Only
Valentin Imperial Riviera Maya– All Inclusive – Adults Only
Valentin Imperial Riviera Maya
You should know
Valentin Imperial Riviera Maya All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
This is an adults-only property and guests under 18 years old aren't allowed.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
