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4.6 out of 5

"We loved the staff and the excellent service they provided. " More

By a verified traveller on Thu 05 Dec 2019

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Hotel Description

4.5-star beachfront property near Puerto Aventuras Marina

On the beach

You'll find Dolphinaris Riviera Maya Park and Puerto Aventuras Marina within 2 miles (3 km) of this property. Chac Mol Cenote and Ecopark Kantun Chi are also within 3 miles (5 km).


This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Enjoy the 2 outdoor pools and free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 1264 guestrooms also offer free WiFi and balconies. Other amenities include 24-hour room service, premium bedding, and flat-screen TVs with satellite channels.

Deluxe Gold King

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$386* Per night/room 1 Oct. - 2 Oct.

Deluxe Gold King, PURE allergy-friendly

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heaven Deluxe Diamond, one king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Heaven Deluxe Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heaven Deluxe Gold, 2 double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Heaven Deluxe Gold, king bed PURE - Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel Riviera Maya - All Inclusive ratings based on 138 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Everyone (1) Couples (1) Family (3)
4 out of 5
We loved the staff and the excellent service they provided.

Posted by on 5 Dec. 2019

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Comment from Hotel Management

6 Dec. 2019 by Jan Hundrieser

Hello, Thank you for share your kind comments with us, we are so happy to know we met your expectations. We look forward to welcoming you very soon! Kind regards. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.

5 out of 5
This resort was beyond my expectations! The staff was super helpful and very friendly ! From the minute we walked through to the lobby someone was able to assist us w out every need right away. Anything you needed was just a phone call away and minutes later someone was at your door. Leticia at the front desk was very kind and checked us in. Ellis worked w vacation planners at the resort and was super helpful as far as explaining which excursions to do and how the resort credits work. Some of the waiters just to name a few... Antonio, Joshua, Juan and I’m so sorry I know I am missing so many but all the staff from the Ciao and Le Petit Cochen French restaurant were beyond amazing. Not one person was rude or nasty l. The drinks were out of this world and the food omg even better ! When we checked in we had reserved a basic deluxe gold room on the heaven side (adults only) which I was pleasantly surprised to hear Leticia tell me we were upgraded to a platinum sky terrace room where you get your own terrace w Jacuzzi and lounge chairs as well as a regular balcony on the main level w hammock and chairs. The room was beyond beautiful ! There is not enough fantastic things I can say about this resort. I would defiantly be returning in the near future.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Jan Hundrieser General Manager Hard Rock Hotel Riv

Dear Guest, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Regards,

5 out of 5
Excellent service. The resort was busy with back to school kids and they had a huge Kidz Bop concert going on. They staff took care of you. A small tip will go a long way. They are very friendly and helpful. A great place for a family. We will return.

Posted by on 17 Aug. 2019

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Comment from Hotel Management

17 Aug. 2019 by Jan

Thank you for sharing your valuable feedback, it is great to know you had an excellent experience with the Kidz Bop concert and we really appreciate your kind words, it has been great to have you here and look forward to pamper you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5 out of 5
Beautiful resort with excellent food, drinks and staff. Many activities for teenagers. We had a great time!

Posted by on 10 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Jan Hundrieser General Manager Hard Rock Hotel Riv

Hello Rossanna, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our band members will know about your experience. Hope that you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!

4 out of 5

Hard Rock - Riviera MAya

Pros: Rooms were great - just a little small. great staff and location. beautiful resort
Cons: RESORT CREDIT ($1,800.00) should be resort credit. basically they call it resort credit, but you actually pay the full price - TOTAL SCAM!!!
Location: Puerto Adventuras is just south and is great - we fished twice out of there and visited dolphins, sea lions and restaurants there - just grab a cab.
great hotel with plenty to do. BEWARE of RESORT CREDIT - this is a TOTAL SCAM!!!

Posted by , from Columbus, oh on 24 Jan. 2018

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Comment from Hotel Management

26 Jan. 2018 by Jan Hundrieser

Dear rocker! Thanks for being our guest. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire team hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

2 out of 5

NOT a good experience!!!

Let me start off by saying, don't pay extra for the concierge level room. You don't get anything above & beyond what you get with any of the other rooms. The resort itself was fine. The service, however, was not good. We have stayed at several other Palace Resorts & always had great service....not so much at this one. The food was just OK. We actually went over the the Cove side one evening & it was good. The service was even better on that side than the Spa side. We went with another couple as well. The day we were supposed to check out, they were actually asked to check out of their room @ 10:45am because they already had someone else lined up for their room. The check out time isn't until noon. Also, with the concierge level room, on the website it says that you are allowed a late check out. WRONG!!! It's subject to availabilty which they don't tell you in the beginning. Overall, I would say we had fun with our friends, but after the service we received (or didn't receive), we won't be returning to this resort.

Posted by , from Kansas City, MO on 1 May 2013

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4 out of 5

Great Vacation

Great service and spa. Could use better coordination between resort and transportation to/from resort.

Posted by , from Garden City, NY, USA on 6 Mar. 2013

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5 out of 5

Fabulous vacation!

Pros: Free breakfast, Free Internet, Quiet, all inclusive
Everyone at the Aventura Palace was so friendly and welcoming. We had a fabulous vacation. Very relaxing, snorkeled at the resort, the food was good.

Posted by on 7 Apr. 2012

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5 out of 5

One of the most unforgettable vacations!

My husband and I stayed for a week in 11/2011 and fell in love with everyone and everything! If you are looking for a relaxing (yet not boring) place to stay, this is it! The rooms were comfy and clean. All the restaurants had fabulous foo. The staff, and especially our bartender Julio, was absolutely the best! We couldn't have had a nicer stay and will definitely return =)

Posted by on 26 Nov. 2011

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5 out of 5

Awsome Aventura Spa

Pros: Free breakfast, Free Internet, Quiet, service, top shelf liquor, spa, resort credit, nightly shows, food, all - inclusive !
Cons: Nothing close, cove side far, no beach
1st class from front desk to housekeeping. A little pricey but Resort credit just like free money, really! Spa, unreal. Food, good to xlnt. If you dont see something just ask. Bar and drinks, truly Top Shelf and made to order. Nightly shows,again good to xlnt. House keeping , amenities and mini bar restocked daily. Pools and service, big, clean and quick. Beach, none. It has inlets from the sea for swim, kayak and snorkel but the " Beach "is sand over concrete. No toes in the sand here. Tipping, to assure I am treated like James Bond, $3-5 a day housekeeping. $5-7 specialty dinners. $1-2 per round of two drinks. $1-2 for the golf cart transportation to the Cove side for shows and dinners.{ A long way on a bad knee.} $30-40 a day. If I cant afford to tip for outstanding service, { I live in Vegas } I stay home. But that's how I roll.

Posted by , from Vegas Baby on 2 Nov. 2011

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About the Hard Rock Hotel Riviera Maya - All Inclusive

Location Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • 87823 sq ft of conference space
  • 8159 sq m of conference space
  • Built in 2013
  • Full breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun Intl. Airport (CUN) (75.5 km / 46.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 50
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets and service animals are not allowed at Hard Rock Hotel Riviera Maya - All Inclusive


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

You should know

  • Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.