Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

Choose dates to view prices

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Library
Private beach, white sand, beach umbrellas, beach towels
View from room
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • All-inclusive

Explore the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Blu Riviera Maya
    ‪4 min drive‬
  • Dolphin Discovery
    ‪5 min drive‬
  • Puerto Aventuras Marina
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

  • 480 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

  • 240 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds (Heaven)

  • Sleeps 3
  • 2 Double Beds

Gold Deluxe King Room

8.8 out of 10
Excellent
(5 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Diamond)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

8.0 out of 10
Very good
(14 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Heaven, Rock Suite)

  • 240 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Heaven, Rock Suite Platinum)

  • 480 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Deluxe Room (Heaven, Sky Terrace)

  • 90 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Grand Sky Terrace)

7.0 out of 10
Good
(6 reviews)
  • 179 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room (Sky Terrace)

  • 90 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Family Room

  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About the area

Puerto Aventuras

On the beach.You'll be within 3 miles (5 km) of Puerto Aventuras Marina and 6 miles (10 km) of Chac Mol Cenote with a stay here. Ecopark Kantun Chi is within 6 miles (10 km) and Xpu-ha Beach is within 9 miles (15 km).

What's nearby

  • Blu Riviera Maya - 4 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 4 min drive - 2.1 km
  • Dolphin Discovery - 5 min drive - 2.2 km
  • Puerto Aventuras Marina - 5 min drive - 2.5 km
  • Chac Mol Cenote - 14 min drive - 5.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 82 min drive

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 8159 sq m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 466 out of 1005 reviews
Rating 8 - Good. 228 out of 1005 reviews
Rating 6 - Okay. 126 out of 1005 reviews
Rating 4 - Poor. 100 out of 1005 reviews
Rating 2 - Terrible. 85 out of 1005 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
Stayed 8 nights in Apr 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an amazing resort full of activities and entertainment, there are sports, music, water parks, trampolines, a nightclub, pool (waterpolo as well), and everything a first level resort should have and more. Service is excelente always with an amazing attitude and disposition, probably the best thing about the hotel and that Is a lot yo say. Finally hats off to the cooks, food is straight up gourmet, with variety and quality. Hard Rock riviera maya Is an experiences every resort lover should live.
Stayed 2 nights in Mar 2025

2/10 Terrible

Payal

Stayed 4 nights in Mar 2025

8/10 Good

Charla

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first family trip together. We can’t say enough about it, we loved every part of it and will be going back.
Stayed 6 nights in Feb 2025

8/10 Good

Mary Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Travis

Stayed 8 nights in Feb 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Michael

Travelled with group
Loved all the rock memorabilia. The resort was very large but surprisingly easy to get around.
Stayed 8 nights in Feb 2025

8/10 Good

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Adam

Stayed 4 nights in Feb 2025

4/10 Poor

Thomas

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
The property is nice. It's older but it looks like they are fixing some things up. We had a problem. Our credit card was charged several times for the same amount. We have tried to get our money back but it's been really hard to deal with them.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff, pools, service and dining options
Stayed 6 nights in Feb 2025

8/10 Good

marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yhere were some great areas for the adults the service was awesome 1 down fall was our room twice we made calls for the air conditioning not working
Stayed 7 nights in Feb 2025

8/10 Good

Cody, loveland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is more like what a 5 star mexico hotel should be. Lot of other hotels claim to be 5 start but are not to this level. Now the Property is older and in need of renovations. Not just paint and chairs. Mechanically needs to start updating. They did have some renovations going so hopefully they already see this.
Stayed 7 nights in Feb 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
Stayed 5 nights in Feb 2025

8/10 Good

Jennifer R

Stayed 7 nights in Jan 2025

10/10 Excellent

Yunia Pena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelentes condiciones magníficas las instalaciones Una sugerencia no vayan al restaurante tailandés mejor vayan al francés
Stayed 7 nights in Feb 2025

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Christian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They charge you for drinks in the mold smelling room when it’s “all inclusive” then called me a liar when I complained to management…
Stayed 1 night in Feb 2025

10/10 Excellent

Gizella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just Loved everything about Hard Rock Riviera! We have 2 boys 9,13 the best times for us. The Beach is the safest, cleanest and our favorite bartender/ waitress on the Beach is MARIANA we love her she’s super kind and best service, She’s is a hidden gem! Can you please tell her we Love her and we miss her already! We’re gonna come back to see her at Hard Rock Riviera for sure and next time we’re going to stay even longer! Thank you for everything see you until next time! Gizella and Gabor, Andy and Marcus!
Stayed 7 nights in Feb 2025

8/10 Good

Benjamin James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s amazing for kids! It’s super family friendly. If you don’t have kids, pick somewhere else!
Stayed 4 nights in Feb 2025

8/10 Good

Martine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025