Skip to main content
Beginning of main content
4.6 out of 5

"The rooms were clean and modern with a great jacuzzi on the terrace. We didn’t like that the swimming beach wasn’t clean. We also didn’t like that the ... " More

By a verified traveller on Tue 31 Aug 2021

Enter dates to see availability

Hotel Description

5-star beachfront property near Xpu-ha Beach

On the beach

At this Kantenah property, you'll be within 9 miles (15 km) of Akumal Beach and 12 miles (20 km) of Xel-Há Park.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 14 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, iPod docks

The 454 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Furnished balconies, iPod docks, and 24-hour room service are also available.

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$477* Per night/room 28 Oct. - 29 Oct.

Junior Suite Poolside Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Jacuzzi Terrace Poolside

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite Private Pool Poolside

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite single use Garden View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite Jacuzzi Terrace Poolside

Bed Count 2 Full Beds Maximum Occupancy 3 Max

TRS Yucatan Hotel - Adults Only - All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for TRS Yucatan Hotel - Adults Only - All Inclusive

Everyone (6) Couples (10) Family (2)
4 out of 5
The rooms were clean and modern with a great jacuzzi on the terrace. We didn’t like that the swimming beach wasn’t clean. We also didn’t like that the shuttles took us up to 30 min to get around.

Posted by , from Los Angeles on 31 Aug. 2021

Was this review helpful to you?
Comment from Hotel Management

1 Sep. 2021 by Kenia Rodriguez

Dear Daneil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and used to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kenia Rodriguez Hospitality SRAdvisor

5 out of 5

Posted by on 14 Jul. 2021

Was this review helpful to you?
Comment from Hotel Management

26 Jul. 2021 by Pamela Viana

Dear Guest, Thank you very much for sharing your satisfaction of your recent visit to our TRS Yucatan Hotel. It has been a pleasure for us to be your host for your trip to the Mexican Caribbean. Our doors will always be open to please you once again with our unparalleled hospitality. Best regards,

5 out of 5
We loved every moment. Unfortunately, we could not enjoy the private beach due to high seaweed / sea moss season. The butler service was impeccable. The infinity pool was so beautiful. The resort is huge. You need a cart to get around unless you want to get your exercise in. The spa was breathtaking. The food was delicious. The drinks were great. The staff friendly and helpful. COVID test was easy and results back in hours. We will certainly go back.

Posted by on 9 Jul. 2021

Was this review helpful to you?
5 out of 5
Everything was amazing!!! Definitely would go back!!

Posted by on 22 Jun. 2021

Was this review helpful to you?
Comment from Hotel Management

22 Jun. 2021 by Kenia Rodriguez

Dear Guest, Thank you very much for sharing this excellent comment about your recent stay at TRS Yucatan Hotel. The entire TRS family looks forward your prompt return to our paradise so you can relive another fantastic experience in an adult-only concept. Receive a warm greeting, Kenia Rodriguez, Hospitality Manager

5 out of 5

Posted by on 21 Jun. 2021

Was this review helpful to you?
Comment from Hotel Management

22 Jun. 2021 by Kenia Rodriguez

Estimado Huésped, Gracias por esta estupenda valoración a nuestro Hotel TRS Yucatan, es gratificante saber por su calificación que su estancia cumplió con sus expectativas. No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones. Reciba un afectuoso saludo, Kenia Rodriguez, Hospitality Manager

3 out of 5
I have been to this resort in the past and was a little disappointed with my experience this year. Over all this was a nice get away, and I just kept reminding myself to take into account that covid was a train wreck for everyone. My only negatives were in the little details such as the butler service, turn down service, the restocking of supplies and water in my room, so fairly minimal issues. I do wish that more restaurants had been open, and that the evening dinner shows were up and running, but we made our own evening fun instead. On the positive side, I was always able to find space at the pools and beaches. The lines at the bars were short, and most importantly the SPA . . . . FANTASTIC! I did two 80 min. massages with Elaina while I was there and she didn't disappoint. They were firing on all cylinders in regards to the spa service.

Posted by on 24 Apr. 2021

Was this review helpful to you?
Comment from Hotel Management

25 Apr. 2021 by Kenia Rodriguez Hospitality Manager

Dear Guest Thank you very much for sharing your experience with us through Expedia. Your opinion is of great importance to us and we are grateful to you for sharing it. We offer our apologies if our butler service did not exceed your expectations, we always work to provide quality services, we are very sorry for not having achieved it on this occasion. We will continue to grow thanks to the opinion of our guests, and we encourage you to consider us as your first choice in your next trips to the Mexican Caribbean. It will be a pleasure, to receive you on your next visit and to impress you as you deserve. Kind regards,

5 out of 5
We loved our stay here! The resort is HUGE and has lots of activities, restaurants, bars, and amenities. There are golf cart rides that can take you wherever you need to go. All of the food was delicious and the views were beautiful. There was a fair amount of wildlife on the property including a lot of iguanas, lizards, some raccoons, and unfortunately mosquitoes at night. They had bug spray at all of the restaurants though. The hydrotherapy at the spa is a must! Everything was wonderful, and my only complaints would be that I couldn’t do everything due to covid and it was a little far from the airport. I felt very safe here in terms of covid though. All staff was wearing masks, guests wore masks in public spaces (aside from the pool, beach, eating, etc) and there weren’t a ton of people there so we were normally spaced out. I wish we could’ve stayed longer and I would recommend this resort to anybody looking for a relaxing, beautiful vacation!

Posted by on 27 Dec. 2020

Was this review helpful to you?
Comment from Hotel Management

31 Dec. 2020 by Kenia Rodriguez

Dear Guest, Thank you very much for letting yourself be pampered with our unique and unrivaled TRS Yucatan hospitality. We are happy to know that our natural environment in conjunction with our facilities has achieved an excellent harmony to delight in its beauty. It was a pleasure to have you with us at home. Kind regards, Kenia Rodriguez Hospitality Manager

5 out of 5
Love the Grand Palladium compound. It has beach, pool, food....everything you need.

Posted by on 3 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

4 Feb. 2020 by Lizeth Arratia/Hospitality Manager

Dear guest, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your excellent review. We are glad to know you enjoyed all our facilities. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on 31 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

1 Feb. 2020 by Lizeth Arratia /Hospitality Manager

Dear guest, Thank you for your preference and for sharing an excellent rating about your stay. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on 4 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

4 Jan. 2020 by Lizeth Arratia /Hospitality Manager

Dear guest, Thank you for sharing your rating about your recent vacations in our resort. We are glad to know you enjoyed your stay and we hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

About the TRS Yucatan Hotel - Adults Only - All Inclusive

Location Ctra Chetumal-Puerto Juarez Km, 256-100, Kantenah, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Miniature golf included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Scuba lessons included
  • Tennis lessons included

Property Features

TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At TRS Yucatan Hotel - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Self parking is free. A complete renovation of TRS Yucatan Hotel - Adults Only - All Inclusive was completed in November 2017. Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

El Gaucho - This steakhouse specializes in Argentinean cuisine. Guests can enjoy drinks at the bar.

Tentazione - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Boheme - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Helios - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Hotel Names

  • Palladium Yucatan Royal Suites
  • Royal Suites Palladium Yucatan
  • Royal Suites Yucatan Palladium Kantenah
  • Royal Suites Yucatan Palladium Resort
  • Royal Suites Yucatan Palladium Resort Kantenah
  • Royal Suites Yucatan Adults All Inclusive Kantenah
  • Royal Suites Yucatan Adults Kantenah
  • Royal Suites Yucatan Adults All Inclusive
  • Royal Suites Yucatan Adults
  • The Royal Suites Yucatan
  • TRS Yucatan Hotel Adults All Inclusive Kantenah
  • TRS Yucatan Hotel Adults All Inclusive
  • TRS Yucatan Adults All Inclusive Kantenah
  • TRS Yucatan Adults All Inclusive
  • The Royal Suites Yucatan Adults Only All Inclusive
  • TRS Yucatan Hotel Adults Only All Inclusive
  • TRS Yucatan Adults Inclusive
  • Trs Yucatan Inclusive Kantenah
  • TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.ca/Kantenah-Hotels-TRS-Yucatan-Hotel---Adults-Only---All-Inclusive.h2057731-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Kantenah-Hotels-TRS-Yucatan-Hotel---Adults-Only---All-Inclusive.h2057731-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Kantenah-Hotels-TRS-Yucatan-Hotel---Adults-Only---All-Inclusive.h2057731-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.