For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The rooms were clean and modern with a great jacuzzi on the terrace. We didn’t like that the swimming beach wasn’t clean. We also didn’t like that the
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At this Kantenah property, you'll be within 9 miles (15 km) of Akumal Beach and 12 miles (20 km) of Xel-Há Park.
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 14 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.
Free WiFi, iPod docks
The 454 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Furnished balconies, iPod docks, and 24-hour room service are also available.
TRS Yucatan Hotel - Adults Only - All Inclusive ratings based on 19 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for TRS Yucatan Hotel - Adults Only - All Inclusive
Everyone (6)Couples (10)Family (2)
4 out of 5
The rooms were clean and modern with a great jacuzzi on the terrace. We didn’t like that the swimming beach wasn’t clean. We also didn’t like that the shuttles took us up to 30 min to get around.
Posted by Daneil, from Los Angeles on 31 Aug. 2021
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Comment from Hotel Management
1 Sep. 2021
by Kenia Rodriguez
Dear Daneil,
Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and used to improve.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Kenia Rodriguez
Hospitality SRAdvisor
5 out of 5
Posted by a verified traveller on 14 Jul. 2021
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Comment from Hotel Management
26 Jul. 2021
by Pamela Viana
Dear Guest,
Thank you very much for sharing your satisfaction of your recent visit to our TRS Yucatan Hotel.
It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.
Our doors will always be open to please you once again with our unparalleled hospitality.
Best regards,
5 out of 5
We loved every moment. Unfortunately, we could not enjoy the private beach due to high seaweed / sea moss season. The butler service was impeccable. The infinity pool was so beautiful. The resort is huge. You need a cart to get around unless you want to get your exercise in. The spa was breathtaking. The food was delicious. The drinks were great. The staff friendly and helpful. COVID test was easy and results back in hours. We will certainly go back.
Posted by a verified traveller on 9 Jul. 2021
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5 out of 5
Everything was amazing!!! Definitely would go back!!
Posted by a verified traveller on 22 Jun. 2021
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Comment from Hotel Management
22 Jun. 2021
by Kenia Rodriguez
Dear Guest,
Thank you very much for sharing this excellent comment about your recent stay at TRS Yucatan Hotel.
The entire TRS family looks forward your prompt return to our paradise so you can relive another fantastic experience in an adult-only concept.
Receive a warm greeting,
Kenia Rodriguez,
Hospitality Manager
5 out of 5
Posted by a verified traveller on 21 Jun. 2021
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Comment from Hotel Management
22 Jun. 2021
by Kenia Rodriguez
Estimado Huésped,
Gracias por esta estupenda valoración a nuestro Hotel TRS Yucatan, es gratificante saber por su calificación que su estancia cumplió con sus expectativas.
No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones.
Reciba un afectuoso saludo,
Kenia Rodriguez,
Hospitality Manager
3 out of 5
I have been to this resort in the past and was a little disappointed with my experience this year. Over all this was a nice get away, and I just kept reminding myself to take into account that covid was a train wreck for everyone. My only negatives were in the little details such as the butler service, turn down service, the restocking of supplies and water in my room, so fairly minimal issues. I do wish that more restaurants had been open, and that the evening dinner shows were up and running, but we made our own evening fun instead. On the positive side, I was always able to find space at the pools and beaches. The lines at the bars were short, and most importantly the SPA . . . . FANTASTIC! I did two 80 min. massages with Elaina while I was there and she didn't disappoint. They were firing on all cylinders in regards to the spa service.
Posted by a verified traveller on 24 Apr. 2021
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Comment from Hotel Management
25 Apr. 2021
by Kenia Rodriguez Hospitality Manager
Dear Guest
Thank you very much for sharing your experience with us through Expedia.
Your opinion is of great importance to us and we are grateful to you for sharing it.
We offer our apologies if our butler service did not exceed your expectations, we always work to provide quality services, we are very sorry for not having achieved it on this occasion.
We will continue to grow thanks to the opinion of our guests, and we encourage you to consider us as your first choice in your next trips to the Mexican Caribbean.
It will be a pleasure, to receive you on your next visit and to impress you as you deserve.
Kind regards,
5 out of 5
We loved our stay here! The resort is HUGE and has lots of activities, restaurants, bars, and amenities. There are golf cart rides that can take you wherever you need to go. All of the food was delicious and the views were beautiful. There was a fair amount of wildlife on the property including a lot of iguanas, lizards, some raccoons, and unfortunately mosquitoes at night. They had bug spray at all of the restaurants though. The hydrotherapy at the spa is a must! Everything was wonderful, and my only complaints would be that I couldn’t do everything due to covid and it was a little far from the airport. I felt very safe here in terms of covid though. All staff was wearing masks, guests wore masks in public spaces (aside from the pool, beach, eating, etc) and there weren’t a ton of people there so we were normally spaced out. I wish we could’ve stayed longer and I would recommend this resort to anybody looking for a relaxing, beautiful vacation!
Posted by a verified traveller on 27 Dec. 2020
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Comment from Hotel Management
31 Dec. 2020
by Kenia Rodriguez
Dear Guest,
Thank you very much for letting yourself be pampered with our unique and unrivaled TRS Yucatan hospitality.
We are happy to know that our natural environment in conjunction with our facilities has achieved an excellent harmony to delight in its beauty.
It was a pleasure to have you with us at home.
Kind regards,
Kenia Rodriguez
Hospitality Manager
5 out of 5
Love the Grand Palladium compound. It has beach, pool, food....everything you need.
Posted by a verified traveller on 3 Feb. 2020
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Comment from Hotel Management
4 Feb. 2020
by Lizeth Arratia/Hospitality Manager
Dear guest,
Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your excellent review.
We are glad to know you enjoyed all our facilities.
It will be a pleasure to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Posted by a verified traveller on 31 Jan. 2020
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Comment from Hotel Management
1 Feb. 2020
by Lizeth Arratia /Hospitality Manager
Dear guest,
Thank you for your preference and for sharing an excellent rating about your stay.
We hope to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Posted by a verified traveller on 4 Jan. 2020
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Comment from Hotel Management
4 Jan. 2020
by Lizeth Arratia /Hospitality Manager
Dear guest,
Thank you for sharing your rating about your recent vacations in our resort.
We are glad to know you enjoyed your stay and we hope to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
About the TRS Yucatan Hotel - Adults Only - All Inclusive
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Snorkeling included
Kayaking included
Sailing included
Windsurfing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Miniature golf included
Aerobics classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
All available beverages included
Scuba diving lessons not included
Sailboats not included
Onsite entertainment and activities included
Scuba lessons included
Tennis lessons included
Property Features
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At TRS Yucatan Hotel - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Self parking is free. A complete renovation of TRS Yucatan Hotel - Adults Only - All Inclusive was completed in November 2017. Smoking is allowed in designated areas at this 5-star Kantenah property.
454 guestrooms or units
2 levels
4 buildings
14 dining venues
20 bars or lounges
Built in 2006
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony (furnished)
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Pillow options
Shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Gaucho - This steakhouse specializes in Argentinean cuisine. Guests can enjoy drinks at the bar.
Tentazione - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Boheme - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Helios - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Steam room in spa
Thai massage
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Minimum guest age is 18
Caters to adults only
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Hotel Names
Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
