4/10 Poor
Maria
Jan 6, 2026
Disliked: Amenities
I am writing to formally express my dissatisfaction regarding my recent booking at the Yukatan TRS Hotel (adults only) in Mexico due to the misleading information provided on your website.
When researching accommodation options, I was very specific about my needs and expectations. One of the key criteria for my booking was the availability of racquetball/squash courts, as stated on your website. I chose to book my stay, which cost over $5,000, based on this information because I was preparing to participate in a provincial squash tournament shortly after my arrival.
To my dismay, upon check-in, I learned that there are no squash or racquetball courts available at the hotel. When I brought this discrepancy to the attention of the hotel staff, they were unaware of the information listed on your website, which added to my frustration. I would not have booked my stay at this hotel had I known that the court facilities were not available.
Furthermore, the accommodations included a promise of a bottle of sparkling wine, which I requested on three occasions but never received. Instead, a bottle of rosé was left in my room the night before my departure, which was not what was promised.
I was also unaware that the resort does not permit Uber or local taxis on the premises. This lack of information caused me to lose money on a pre-booked airport transfer, as the company refused to provide a refund after learning of the restrictions.
Maria
Stayed 5 nights in Dec 2025
