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TRS Yucatan Hotel - Adults Only - All Inclusive

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Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun loungers, beach umbrellas
Property video
Garden
3 outdoor pools, pool umbrellas, sun loungers
Sundeck

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub

Explore the area

View in a map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪4 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪88 min drive‬

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

9.4 out of 10
Exceptional
(34 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout drapes

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout drapes

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.4 out of 10
Exceptional
(21 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Poolside Ocean View

A balcony with wicker chairs, a small round table with a book and a cup, and a view of the beach and palm trees.

Junior Suite Poolside Ocean View

9.0 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout drapes

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(61 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout drapes

Suite Poolside

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout drapes

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout drapes

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside Single Use

Minibar, in-room safe, desk, blackout drapes

Junior Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Poolside Single Use

View from room

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Poolside Ocean View Single Use

View from room

Junior Suite Poolside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Private Pool Garden View Single Use

Garden view

Junior Suite Private Pool Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Private Pool Poolside Single Use

Garden view

Junior Suite Private Pool Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View Single Use

Garden view

Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Jacuzzi Terrace Poolside Single Use

View from room

Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Poolside Single Use

View from room

Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the area

Kantenah

On the beach.At this Kantenah property, you'll be within 9 miles (15 km) of Akumal Beach and 12 miles (20 km) of Xel-Há Park.

What's nearby

  • Cenote Azul - 4 min drive - 7.4 km
  • Cenote Cristalino - 4 min drive - 7.8 km
  • Akumal Beach - 5 min drive - 7.5 km
  • Ecopark Kantun Chi - 5 min drive - 8.5 km
  • Akumal Ecological Center - 5 min drive - 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Pueblito Lindo - ‬7 min drive
  • ‪Xtra Time Sport Bar - ‬2 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Oishi Japanese Restaurant - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬8 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

5-star beachfront property near Half Moon Bay
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At TRS Yucatan Hotel - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Meeting rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

How close is TRS Yucatan Hotel - Adults Only - All Inclusive to the airport?

TRS Yucatan Hotel - Adults Only - All Inclusive is 29.4 mi (265-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on May 30, 2026 start from CA $552, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at TRS Yucatan Hotel - Adults Only - All Inclusive.

How close is TRS Yucatan Hotel - Adults Only - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does TRS Yucatan Hotel - Adults Only - All Inclusive offer free breakfast?

TRS Yucatan Hotel - Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at TRS Yucatan Hotel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at TRS Yucatan Hotel - Adults Only - All Inclusive?

This property offers free self parking.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool?

TRS Yucatan Hotel - Adults Only - All Inclusive features 3 outdoor pools.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a restaurant?

TRS Yucatan Hotel - Adults Only - All Inclusive is home to El Gaucho, which features Argentinean cuisine.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a spa?

This property has a spa, which features hydrotherapy, deep-tissue massages, and body scrubs.

How close is TRS Yucatan Hotel - Adults Only - All Inclusive to downtown Kantenah?

TRS Yucatan Hotel - Adults Only - All Inclusive is 6.1 mi away from Kantenah.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1281 out of 1700 reviews
Rating 8 - Good. 231 out of 1700 reviews
Rating 6 - Okay. 87 out of 1700 reviews
Rating 4 - Poor. 50 out of 1700 reviews
Rating 2 - Terrible. 51 out of 1700 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dana Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded our expectations. Breakfast & Lunch buffet at Helios was amazing. Our favorite dinner was La Bohem. All of the little extras were just so fun and unexpected. I would go back every year if I could. Go if you can!
Stayed 5 nights in Mar 2026

10/10 Excellent

Tabitha Lynn

Liked: Cleanliness, property conditions & facilities
Food, drinks, rooms , staff, butler service everything at this resort is top notch. I can’t wait to go back.
Stayed 6 nights in Feb 2026

10/10 Excellent

Aurea Laura, Olathe

Liked: Cleanliness, amenities, property conditions & facilities
Everything was Amazing we will back soon
Stayed 5 nights in Feb 2026

6/10 Okay

Jonathan, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in took over an hour of us sitting and waiting in the lobby. We upgraded through Expedia for a pool view except you are not able to actually see the pool because the view is blocked by trees. The rooms are nice and the staff is friendly and helpful. I would only recommend certain restaurants while others were subpar. The pool is beautiful. Extremely large place if you like to explore
Stayed 6 nights in Feb 2026

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless, the staff were friendly and helpful everywhere we went
This came with our breakfast the day we left
A pleasant surprise at supper from Expedia
View from our villa
A visitor to the pool area
Stayed 7 nights in Feb 2026

4/10 Poor

Dacquari

Disliked: Cleanliness, property conditions & facilities
Disappointing Maintenance and Predatory Sales Tactics Rating: 2/5 While the staff is friendly, the management of TRS Yucatan is disappointing. We stayed in two different rooms; both were only "surface clean" with visible mold in the bathrooms and broken plumbing. The grounds are poorly kept—the stagnant decorative ponds were green with algae and smelled terrible. The dining experience was underwhelming. Whether at the "fancy" restaurants or poolside, the food was cheap and lacked flavor. However, our butler, Carlos, was the highlight of the trip. He was attentive, proactive, and truly cared about our experience. Warning to travelers: Be wary of the high-pressure upselling. We accepted a "2-for-1" massage deal offered by the concierge, only to be forced to pay full price for both at checkout. The "Vacation Club" presentation is also a trap—they promised an hour but tried to force a much longer commitment. We felt constantly profiled and pressured for money. We will not be returning to this resort group.
Stayed 4 nights in Feb 2026

8/10 Good

Kelleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The whole resort was very clean. The staff all work very hard to keep everything clean.
Stayed 9 nights in Feb 2026

10/10 Excellent

Meritt Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Everything wast top notch will be back again
Stayed 6 nights in Feb 2026

10/10 Excellent

William Earl

Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was spot on
Stayed 8 nights in Feb 2026

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was great, overall experience was not 5/5 like last year. Our AC was not working this year, room was hot and damp. All of our clothes and towels were damp, and had a smell to accompany the moisture. Initially staff said AC was not working because of outside temperature, and told us all of the rooms were the same. Ac guy came in room with a temp probe that showed room temp at 22° even though thermostat was set to 19°. He said this was normal, but AC worked well last year and we were cool and comfortable at night then. After further complaints and inability to sleep, they agreed to switch rooms to the adjacent room- which had the sane problem, additionally the fridge was warm and jacuzzi didnt work. We had to fill it with the shower head which took over an hour. The other problem was the mattress- both my wife and I noticed the quality was not the same as our prior experience. Both of our backs ended up sore. Food was amazing, staff we're great- but the room and AC were terrible. Weve decided our next stay will not be at TRS.
Stayed 7 nights in Jan 2026

6/10 Okay

Du sik, Fountain valley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities & Restaurants There were plenty of places in the lobby to enjoy billiards and games, and the distance to the bars and restaurants wasn't far, which was great. Especially, having a jacuzzi here was a big plus — on chilly days (it was very cold during my visit), I could warm up my body, unlike other hotels. I visited three restaurants, and in all of them, the food quality, freshness of ingredients, and taste were perfect. The only downside was the Italian restaurant, where the food came out very late. That day was a Saturday, and there was a wedding with many guests, so I think the orders were backed up, causing the delay. Except for weekends, food was served at a normal speed. Usually at all-inclusive hotels in Cancun, even the buffet food isn't fresh or tasty, but here the food was all fresh, and the taste and quality were noticeably far superior to other hotels. Value for Money Considering the room, cleaning condition, food, pools, beach maintenance, and the attitude of all staff combined, this can be considered a top-tier hotel in terms of value for the price. I personally think it's worth returning to. Pros It provides the absolute best service for guests. Also, they give $200 credit per night stay, which can be used for golf, massages, or purchasing items — this is a very strong advantage. Cons There are no particular cons. Aside from the slightly slow food service at the restaurant, it's truly the best hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ana

Stayed 7 nights in Jan 2026

10/10 Excellent

MARK, Waukee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Top Shelf Alcohol even at the pool. Both adult pools were heated. The infinity pool is all marble very cool. Never had to walk carts are everwhere to come pick you up.
Stayed 7 nights in Jan 2026

8/10 Good

Lawrence

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at a hotel with a butler. Our butler Itzel was amazing ! Staff friendly and could always find a chair by the infinity pool. The downfall were some of the alacart restaurant meals were subpar. Specifically the steaks. Overall it’s a very beautiful property and you can tell the staff take great pride in its maintenance.
Stayed 6 nights in Jan 2026

10/10 Excellent

Madison Smith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, clean everywhere, decent food, plenty of bars, great entertainment, good staff, spa was the best part. A few things to tweak or improve, but for the price it was excellent.
Stayed 5 nights in Jan 2026

8/10 Good

matt

Stayed 8 nights in Jan 2026

6/10 Okay

Suhad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was just ok. Great service, room was ok, very noisy
Stayed 7 nights in Jan 2026

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The spa was an amazing experience. Very welcoming staff!
Stayed 6 nights in Jan 2026

10/10 Excellent

Jalandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely amazing. The rooms were spacious and clean & smelt wonderful for hours. The staff was upbeat and nice and welcoming.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dina

Stayed 4 nights in Jan 2026

10/10 Excellent

Pramod

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall Impression: A beautiful stay marked by exceptional dining experiences and a few service inconsistencies. Dining Excellence: Helios was the consistent star of our trip for breakfast (the chia seed pudding is a must-try) and dinner. A special shout-out to Chef Sabine and Manuel for making our anniversary dinner magical with personalized decorations. Entertainment: Chic Cabaret is a world-class experience. Sonia provided excellent service through a spectacular 7-course meal. The anniversary shout-out from the MC was a fantastic touch. Lunch buffet at La Hacienda and La Laguna were great. Leisure & Relaxation: The Zentropia Spa facilities (sauna/hot tub) were top-notch. We also thoroughly enjoyed the infinity pool and the Palladium Travel Club Bali beds for a more exclusive beach vibe. Standout Staff: Ricardo (Tentazione), Renner (Poseidon), Manuel (La Paisana), Ruben (Capricho) provided great service. Ramon (Butler): Efficiently handled our off-site logistics. Gustavo and Alexis(Butler): Onsite reservations/transport/services par excellence Room & Property Observations The Room: Generally good, though the AC runs quite cold. We initially noticed some cobwebs, but maintenance cleared them immediately. Shower Tip: We noticed water seeping onto the floor during showers; switching to the rainshower head seemed to resolve the pressure/splash issue.
Stayed 7 nights in Jan 2026

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great, great, great!!! From room, service, and restaurants, everything was just perfect. We are coming back for sure.
Stayed 7 nights in Jan 2026

10/10 Excellent

Christine Wai Yan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were incredibly hospitable, fantastic service overall!
Stayed 5 nights in Jan 2026

4/10 Poor

Mark

Liked: Cleanliness
The food was average, but hey we didn't get sick! The entire stay was a sales pitch for the time share program and the vacation club. The moment you get there they sell you a $200 a day upgrade which you essentially need to get a pool chair. Getting a reservation was time-consuming and availability was scarce. The beach had actual garbage and seaweed scattered. There aren't enough pool chairs to serve guests and the salt water pool (ocean tide pools) are also filled with litter although they would be beautiful if not. They just don't maintain what otherwise would be a great hotel. The one bright spot is the concierge team is actually great.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
The butler service was absolutely amazing. Alexis and Gabriele took such great care of us. They would be the reason we return! The room was nice, needs some updates though. The private pool was really nice to have. Our pool valet Alfri was also amazing. He set a Bali bed with birthday decorations for my wife’s birthday and provided us excellent service.
Stayed 1 night in Jan 2026