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"Five properties available to all. Sailing,diving,snorkeling swimming all on site, absolutely no reason to leave property. Staff and culinary offerings
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4-star beachfront property near Puerto Aventuras Marina
Beachfront retreat
Within a 10-minute walk of the property, you'll find Ecopark Kantun Chi and Cenote Cristalino. Xpu-ha Beach and Puerto Aventuras Marina are also within 3 miles (5 km).
All-inclusive
This smoke-free property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.
LCD TVs
The 480 guestrooms feature balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include coffee/tea makers, free bottled water, and ceiling fans.
Barceló Maya Colonial - All Inclusive ratings based on 35 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Barceló Maya Colonial - All Inclusive
Everyone (21)Couples (3)Family (13)
5 out of 5
fantastic our 5th time there cant wait to backlots of things to do without leaving resort
Posted by a verified traveller on 16 Feb. 2020
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Comment from Hotel Management
20 Feb. 2020
by Management
Dear guest,
Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.
We are pleased to know that we were able to meet your expectations.
We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience.
We are delighted that you enjoyed your stay with us.
We look forward to welcoming you again very soon.
Regards
2 out of 5
Food was not good, and the drinks were not good. If all you want to do is sit by the pool, but not eat or drink, then this is the place for you. How can a major resort run out of french fries, chicken and guac during lunchtime of New Years weekend? Drinks were watered down, I feel like I drank syrup water with carmel coloring for 4 days. They had one bottle of each brand to share between the few swim up bars and had to go get it from the other bar when you ordered. How hard is it to have an extra bottle of rum for each bar? Employees worked their butt's off, to their credit, but there wasn't enough of them. Obviously trying to save payroll... Buffet was also not staffed- only 1 person for 3-4 stations, so everyone waited a LONG time. Easily took 20 minutes to get a burger for lunch. Drinks: you could easily be gone from your chair for 30 minutes.
Huge resort, lots of walking. Plenty of chairs and towels, pool water was clean and warm. Bed was not comfortable and the frame on our kids bed broke while they were sleeping one night. In a nut shell: We don't stay at Barcelo again.
Posted by Drew, from Colorado on 4 Jan. 2021
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Comment from Hotel Management
7 Jan. 2021
by Management
Dear guest,
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service.
Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to La Riviera Maya and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.
Regards
1 out of 5
Posted by a verified traveller on 12 Oct. 2020
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Comment from Hotel Management
17 Oct. 2020
by Management
Dear guest,
First of all, we would like to thank you for choosing our Barceló Maya Grand Resort for your visit to the Riviera Maya.
Although we sincerely regret reading that your stay fell short of your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback would have been very valuable to us and thus have helped us identify our areas of opportunity to offer the best possible service to our future.
We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
Regards
5 out of 5
Five properties available to all. Sailing,diving,snorkeling swimming all on site, absolutely no reason to leave property. Staff and culinary offerings are exceptional.
Posted by Chris, from midland, MI USA on 24 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Management
Dear Chris,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.
We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Regards
2 out of 5
All inclusive but you have to make reservations in most restaurants and they don’t tell you about it.
Posted by a verified traveller on 7 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Management
Dear guest,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us.
Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants.
Regards
2 out of 5
Check in reps were rude, moved my hotel, lies about premium services. Once in my room door did not lock, safe was closed, shower would not drain. Ice been to this resort 5 other times and this is my worst visit by far
Posted by a verified traveller on 15 Dec. 2019
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Comment from Hotel Management
15 Dec. 2019
by Management
Dear guest,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us.
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.
Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Regards
5 out of 5
All the staff its very frienly good shows and the food is realy good.
I will recomended to my Friends.
Thank you.
Posted by a verified traveller on 3 Dec. 2019
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Comment from Hotel Management
4 Dec. 2019
by Management
Dear guest,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and commenting your experience with us.
We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience.
We look forward to welcoming you again very soon.
Regards
4 out of 5
Great for kids but property is really big. lots of walking
Posted by TINA on 15 Oct. 2019
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Comment from Hotel Management
15 Oct. 2019
by Barceló Maya Colonial
Dear TINA,
Thank you for feedback. We look forward to having you back as our guest again the near future.
Kind regards,
3 out of 5
The property was nice with several amenities but for so many things you had to make a reservation. The day we arrived we were too tired to deal with that so we went the following morning and we could not make any reservations because everything was booked. We could not get a reservation at the restaurant we wanted to we settled. The food at the buffets seemed to be the same every day.
Posted by a verified traveller on 17 Jul. 2019
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Comment from Hotel Management
20 Jul. 2019
by The Management
Dear guest,
First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us.
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.
At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal.
Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Regards
1 out of 5
Anything we asked, they said they don’t have it.. such as towels, toilet paper and mango.
It was so hot since everything was outdoor.
They shut off the air conditioner while we were still eating dinner at the restaurant.
Waste of time and money to visit this place.
I will never visit them again.
Worst vacation place in my life.
Posted by a verified traveller on 8 Jul. 2019
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Comment from Hotel Management
8 Jul. 2019
by The Management
Dear guest,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us.
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.
Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Regards
All onsite activities, and facilities and equipment included
Snorkeling included
Kayaking included
Sailing included
Windsurfing included
Fitness facilities included
Tennis included
Volleyball included
Miniature golf included
Dancing classes/lessons included
Onsite live performances included
Access to onsite clubs included
Airport transfers not included
Premium/non-domestic beverages not included
Laundry/dry cleaning services not included
Childcare not included
Motorized water sports not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
Surcharge for room service
Property Features
Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a complimentary water park and a complimentary children's club. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This Colonial property also offers an outdoor pool, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.
480 guestrooms or units
3 levels
4 dining venues
3 bars or lounges
9999 sq ft of conference space
929 sq m of conference space
Built in 2006
Buffet breakfast (free)
Nightclub
Bar by the pool
Swim-up bar
Deli
Kid's club (free)
Childcare (surcharge)
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
On private beach
Free water park access
Outdoor pool
Children's pool
Waterslide
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Limited onsite parking
Transport
Airport: Cancun Intl. Airport (CUN) (79.1 km / 49.1 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Barceló Maya Colonial - All Inclusive offers 480 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio
Stocked minibar (select free items)
Day bed
LCD television
Satellite channels
Premium channels
Coffee maker
Shower and tub combination
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 25
Couples treatment rooms
Aromatherapy treatments
Hydrotherapy treatments
Massages
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at noon
Minimum check-in age is: 18
Check-in time ends at 6:00 PM
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
An airport shuttle service (surcharge) is available on request.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 123 per vehicle (one-way)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Colonial Maya
Barcelo Maya Colonial
Barcelo Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive. Resort
Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
Barcelo Maya Colonial All Inclusive. Xpu-Ha
Colonial Maya
Colonial Maya Barcelo
Maya Colonial
Maya Colonial Barcelo
Barceló Maya Colonial Xpu-Ha
Barcelo Maya Colonial Xpu-Ha
Barceló Maya Colonial All Inclusive All-inclusive property
Barceló Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
Barcelo Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive.
Barceló Maya Colonial All Inclusive Hotel Solidaridad
Barceló Maya Colonial All Inclusive Solidaridad
Barceló Maya Colonial Inclusi
Barceló Maya Colonial - All Inclusive Xpu-Ha
Barceló Maya Colonial - All Inclusive All-inclusive property
You should know
Barceló Maya Colonial - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Pool access available from 9:00 AM to 7:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
