Barceló Maya Colonial - All Inclusive

20 Feb. 2020 by Management

Dear guest, Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are pleased to know that we were able to meet your expectations. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

24 Feb. 2020 by Management

Dear Chris, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

9 Jan. 2020 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants. Regards

15 Dec. 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards

4 Dec. 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We look forward to welcoming you again very soon. Regards

15 Oct. 2019 by Barceló Maya Colonial

Dear TINA, Thank you for feedback. We look forward to having you back as our guest again the near future. Kind regards,

20 Jul. 2019 by The Management

Dear guest, First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards

8 Jul. 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

30 Oct. 2019 by The Management

Dear Guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We hope to welcome you again very soon. Regards

28 Apr. 2019 by The Management

Dear guest, First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards