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"check in was slow
property is very nice, but very big, alot of walking
it was hard to get into the restaurants for dinner, they claim to be full
"
More
Within 2 miles (3 km) of this well-placed property, you'll find Xpu-ha Beach and Ecopark Kantun Chi. Cenote Cristalino and CEDAM Museum are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
LCD TVs
The 756 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include 24-hour room service, rainfall showerheads, and coffee/tea makers.
Barceló Maya Palace - All Inclusive ratings based on 28 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Barceló Maya Palace - All Inclusive
Everyone (23)Family (3)
4 out of 5
check in was slow
property is very nice, but very big, alot of walking
it was hard to get into the restaurants for dinner, they claim to be full
Posted by a verified traveller on 13 Mar. 2020
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Comment from Hotel Management
16 Mar. 2020
by MOD - CHRISTIAN ROMERO
Dear guest,
We are very disappointed to read your comments about your stay at our Barceló Maya Palace hotel. We are aware that, unfortunately, a pardon will not change the result of your experience on this occasion, although we ask you, please, to accept our sincere apologies.
We want to apologize for not being able to make you feel supported when having an issue with the reservations for the restaurants, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.
Once again we thank you for sharing this valuable information with us, you can be sure that the information you have provided will be used accordingly to improve the experience of our future guests and we hope you will visit us again in the future.
Regards,
Management.
5 out of 5
We had a great time Family time Looking forward to come back next year
Posted by a verified traveller on 22 Feb. 2020
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Comment from Hotel Management
23 Feb. 2020
by MOD
Dear guest,
We would like to express our gratitude for the rating you have made on your recent visit, since they help us understand how our guests enjoy their stay with us.
Once again, we thank you for this wonderful rating, it has been a pleasure for us to read it and we look forward to serving you again soon.
Regards,
The management.
4 out of 5
Posted by a verified traveller on 10 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Manager on Duty
Estimado huésped,
Nos gustaría expresar nuestro agradecimiento por la valoración que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.
Una vez más le damos las gracias por esta maravillosa valoración, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Saludos,
La Gerencia.
5 out of 5
The Resort only has one bus to transport from lobby to lobby.
Posted by a verified traveller on 15 Nov. 2019
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Comment from Hotel Management
17 Nov. 2019
by Christian Romero - Manager on Duty
Dear guest,
We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation.
We are delighted to see that you really enjoyed the beauty of our facilities. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home.
Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon.
Regards,
The management.
5 out of 5
Posted by a verified traveller on 5 Nov. 2019
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Comment from Hotel Management
8 Nov. 2019
by Manager on Duty
Dear guest,
Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Regards.
5 out of 5
Posted by a verified traveller on 4 Nov. 2019
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Comment from Hotel Management
8 Nov. 2019
by Manager on Duty
Dear guest,
Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Regards.
1 out of 5
Posted by a verified traveller on 9 Oct. 2019
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Comment from Hotel Management
19 Oct. 2019
by Jose Luis Serratos - Manager on Duty
Dear Guest;
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
5 out of 5
Posted by a verified traveller on 16 Aug. 2019
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Comment from Hotel Management
16 Aug. 2019
by Manager on Duty
Dear Guest;
We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations.
The Management
2 out of 5
Posted by a verified traveller on 28 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by Manager on Duty
Dear Guest;
We first would like to thank you for choosing our Barceló Palace hotel for your holidays in Riviera Maya and for sharing your comments on your experience among us.
4 out of 5
We liked the large pool, did not like that there weren’t hardly enough staff at the pool bar. Long wait for drinks. Also did find poop in the pool and it was shimmered out but the pool was not evacuated and shocked like it should have been.
Posted by Jeanette on 28 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by Manager on Duty
Dear Guest;
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Dancing classes/lessons included
Language classes/lessons included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Food and beverage restrictions apply
Surcharge for bottled wine
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Theme parties included
Snorkeling included
Property Features
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.
756 guestrooms or units
3 levels
6 dining venues
2 bars by the pool
4 bars or lounges
2350 sq ft of conference space
218 sq m of conference space
Buffet breakfast (free)
Nightclub
Swim-up bar
Kid's club (free)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 3
Children's pool
Waterslide
Free WiFi
Outdoor tennis courts - 3
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Airport: Cancun Intl. Airport (CUN) (78.7 km / 48.9 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio (furnished)
Stocked minibar (select free items)
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine.
Rodizio - This restaurant specializes in Brazilian cuisine.
Brasserie - This restaurant specializes in French cuisine.
Caribe - This restaurant specializes in Caribbean cuisine.
24-hour room service is available.
Spa Services
Deep tissue massage
Swedish massage
Sauna in spa
Steam room in spa
Body treatments
Facial treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 6:00 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
An airport shuttle service (surcharge) is available on request.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.
Noise-free rooms not guaranteed
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 123 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property
You should know
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Registered guests are the only ones allowed to be in guestrooms.
Promotions
Club Premium Offer
Book a stay in a "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy petit fours and a domestic bottle of sparkling wine in the room upon arrival; pool towels; VIP minibar with soda, water, beer, and snacks; turndown service; free local calls; Free WiFi; room service; express laundry service with regular charge; premium brand liquors; and premium bathroom amenities. Aromatherapy menu is available. Also enjoy late check-out (subject to availability), bottle of tequila (with a minimum 4-night stay), souvenir for kids ages 2-12 (minimum 4-night stay), access to hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.
Must book the "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
