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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Gazebo
Free minibar, in-room safe, desk, blackout drapes
3 outdoor pools, sun loungers
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(251 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

Beachfront retreat .You'll find Ecopark Kantun Chi and Cenote Cristalino within a 15-minute walk of this Xpu-Ha property. Cenote Azul and Cenote Jardín del Eden are also within 2 miles (3 km).

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Marina - 2 min drive - 3.2 km
  • Oasis Beach - 3 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Capri - ‬5 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

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Barceló Maya Caribe - All Inclusive
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  • Hot tub
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,002 reviews
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

This property enforces a strict dress code in Specialty restaurants.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1393 out of 2149 reviews
Rating 8 - Good. 466 out of 2149 reviews
Rating 6 - Okay. 165 out of 2149 reviews
Rating 4 - Poor. 62 out of 2149 reviews
Rating 2 - Terrible. 63 out of 2149 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Aabha

Stayed 6 nights in Dec 2025

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities
no 24hrs restaurant beside sports bar which is long walk
Stayed 5 nights in Dec 2025

10/10 Excellent

Joan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything the staff was amazing , so kind and helpful . The resort is so clean and beautifully kept up. The food was out standing
Stayed 7 nights in Nov 2025

8/10 Good

Michael Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Excellent resort. The staff was very friendly, it is so clean and beautifully maintained. The à la carte dinners at the palace were delicious and the staff worked so hard and were so kind! There is a lot of walking and a golf cart would have been nice rather than waiting for the bus which drives to each resort within the Barcelo just because we didn’t know what time it was arriving. The location of the rooms is amazing, they are right next to the beach, absolutely beautiful view. My favorite part was eating breakfast on the terrace and looking at the ocean. The only suggestions I have that would make Barcelo unstoppable are that the check in process was painfully slow, maybe ask for the environmental payment at the end of the stay (just left a sour taste), maybe the lobby staff could help with showing people to their rooms when they first arrive and the dinner buffet needs some improvement. Lastly, there needs to be lunch/snack options other than a buffet!!!! I will end this review with saying we will be back, we had an amazing time. The entertainment staff was great. Our son received half hour at the “ice rink” and I have to say, the staff member named Tina was absolutely amazing. Thank you, my son had an amazing time playing hockey with you and honestly wouldn’t stop saying how nice you were for playing with him. Thank you for making our family trip a memorable one, we will be back!
Stayed 14 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time I was upgraded to the adults only resort from the Palace. When arriving to the Riviera the, staff quickly checked us in and we were off to our room. We arrived very late due to a delay with our departure. We were informed that the buffet closed at 6 pm and the only food we could get was from the neighboring resort, a 15 minute walk. We finally decided to take the bus to Strikers, the 24/7 bar.
Stayed 9 nights in Nov 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing!!
Stayed 15 nights in Nov 2025

10/10 Excellent

SANDRA BEATRIZ, COUNTRYSIDE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Amenities are awesome. Food was endless. The pool is humongous, clean, and impressive. A bit of a walk from the lobby to the room. There are only two buses to ride guests to the other Barcelo hotels in the complex. Perhaps one more would help. Entertainment needs more work, more entertaining. The only show we really liked was the Michael Jackson show, which we had previously seen at the Riu Palace.
Stayed 6 nights in Nov 2025

10/10 Excellent

Aleksandr

Stayed 7 nights in Nov 2025

8/10 Good

Mirabelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious & clean. Staff were nice & helpful. The only downside is, our room was quite a ways walking distance from the main lobby, pool, buffets & restaurants. But, the pathways were well lit.
Stayed 5 nights in Nov 2025

10/10 Excellent

Chase

Stayed 7 nights in Nov 2025

8/10 Good

Tanna Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Maya Palace was well looked after, clean and tidy in every corner. Space was grand, felt airy and luxurious.
Stayed 6 nights in Nov 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
out of all the resorts in Barcelo - the Palace was the best! overall best buffets with a ton of selection - something for everyone! room was spotless! loved the location too - I personally thought the other two resorts were too crowded at the beach and pools - even thought the Palace was busy as well - there were more quiet options - such as the adult pool! Would definitely recommend -The Premier level was a hit!
Stayed 4 nights in Nov 2025

8/10 Good

Olin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, great staff, fantastic amenities. Be prepared to walk, large property. Beach 90% sandy 10% rocky, but amazing snorkeling. Bring/get your own gear and can snorkel whenever you want.
Stayed 9 nights in Nov 2025

10/10 Excellent

Edward

Stayed 5 nights in Nov 2025

4/10 Poor

Tiju, Goshen

Stayed 4 nights in Sep 2025

10/10 Excellent

Terrie Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Dee Ann

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort! Staff is friendly, helpful, and accommodating. The facilities were clean and always well stocked. Fantastic!
Stayed 6 nights in Nov 2025

8/10 Good

TERESA, MISSOURI VALLEY

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and friendly staff
Outside of our room beautiful landscaping thru the whole resort
Loved all the water features thru out the resorts
So peaceful
Fun spot for pictures
Stayed 7 nights in Nov 2025

10/10 Excellent

Carley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely amazing !! We plan on going back and bringing our littles next time
Stayed 4 nights in Oct 2025

4/10 Poor

Robert luke

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were nice, ac was okay but paid room service sucked espesially when we were bed ridden for 5 days with sick children. Pools were so freakin cold for the first 5 days as the temp was 29 for a fww days before but even after it warmed up they were way colder than the ocean for most the day and the kids did not like it. Food was very good but the lack of support and direction from staff to find youre way around a massive resort was brutal and the shuttles only move you around the back of resorts so we found our selves walking a ridiculous amount that by the time night came for shows and night life we were exusted. The beaches were very clean and beautiful and so was the resort. We called and let them know my son threw up on his bed and we left a large tip for the person cleaning the room and then they made a complaint about the stain on his sheets and we had to talk to manament about that even after letting them know our child was suffering. Was charged about 500$ CAD for the doctors service for our child which sucked too. All the shows are so scattered and far away that it was hard to keep up with what was going on... I domt think the price is worth the amount of bs. We paid 7k for 2 adults and 1- 4 year old and a 10 month baby for 10 days. Dont think we will be back unless the was a really good deal.
Stayed 11 nights in Nov 2025

8/10 Good

Michael Anthony

Stayed 7 nights in Nov 2025

8/10 Good

Melinda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly some didn't speak English. The property was clean and the pool area was great. You could exchange peso at the front desk to smaller denominations which was nice. One thing if you use face cloths bring your own very hard to get.
Stayed 7 nights in Nov 2025

6/10 Okay

Jessica Angela, Langley

Stayed 7 nights in Nov 2025

10/10 Excellent

Todor V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort. A lot to do.
Stayed 8 nights in Nov 2025