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"I enjoyed the grounds of the resort as outside it was wonderful, wildlife was present, and it was nicely upkept. The rooms needed to have proper air c
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4-star beachfront property near Ecopark Kantun Chi
Beachside getaway
You'll find Kantenah Lagoon and CEDAM Museum within a 15-minute walk of this Puerto Aventuras property. Also, Oasis Beach is within half a mile (1 km) and Puerto Aventuras Marina is within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 5 outdoor pools and perks like free valet parking and free WiFi.
Free WiFi, balconies
The 423 guestrooms boast modern comforts like plasma TVs with cable channels, along with free WiFi. Other amenities include furnished balconies, rainfall showerheads, and free bottled water.
Catalonia Riviera Maya Resort and Spa All Inclusive ratings based on 29 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive
Everyone (23)Couples (2)Family (3)
5 out of 5
Food was very good for buffet they have a server who will make you omelettes, eggs, meat, crepes, and the a la carte is awesome especially the aruxi and steak house. Friendly staff, nice rooms, beautiful beach and pools. Watch out for people in white jackets when you come in it’s a timeshare thing.
Posted by a verified traveller on 29 Mar. 2019
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Comment from Hotel Management
29 Mar. 2019
by General Manager
Dear guest, Thank you! Your score make us really happy and motivating us to keep working with love as we have done so far. We hope you can come back soon and repeat the same success of this holidays. Best regards.
5 out of 5
Posted by a verified traveller on 22 Feb. 2020
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Comment from Hotel Management
16 Mar. 2020
by gem
thanks for your great score, we hope to see you again
3 out of 5
Posted by a verified traveller on 27 Oct. 2019
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Comment from Hotel Management
4 Nov. 2019
by gem
Dear guest, we hope you can return to the Riviera Maya and we hope to improve the score. Best regards
5 out of 5
Posted by a verified traveller on 15 Oct. 2019
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Comment from Hotel Management
4 Nov. 2019
by gem
thanks for your great score.
2 out of 5
The customer service was horrible, certain situations came about and staff didn't go above and beyond to please the customer. There wasn't enough selection of foods. Limited amount of restaurants, due to the length of stay.
Francisco the bartender at the Beach Bar, on the other hand made our experience and enjoyable one from the moment we arrived.
Posted by a verified traveller on 20 Aug. 2019
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Comment from Hotel Management
24 Aug. 2019
by gues exp
Dear Guest, Thank you for staying at Catalonia Riviera Maya. We regret that your stay at our hotel did not entirely correspond to your expectations. We highly value your observations regarding our services, which have been shared to the departments involved, in order to take the corrective measures. Thank you again and we look forward to the opportunity of welcoming you back. Kind regards
1 out of 5
Property should not be advertised as great beach. Travelocity should take care better if her customers who book through them. We arrived at resort that was covered in seaweed, there was no place to swim. Awful
Posted by Emi on 27 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by guest exp
Dear guest; Thank you for sharing your experience with us. I regret to hear that the situation of the beach didn't meet your needs and expectations. I can assure you that we are already working in our areas of improvement to offer the best experience to our future guests. We appreciate the time you took to share your concerns. Warm regards.
5 out of 5
Posted by a verified traveller on 15 Jun. 2019
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Comment from Hotel Management
24 Jun. 2019
by General Manager
Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.
4 out of 5
Posted by a verified traveller on 10 Jun. 2019
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Comment from Hotel Management
10 Jun. 2019
by guest exp
Dear Guest, Thanks for staying with us and for your score. We will definitely be happy to welcome you back for another vacation. Best regards
4 out of 5
I enjoyed the grounds of the resort as outside it was wonderful, wildlife was present, and it was nicely upkept. The rooms needed to have proper air conditioning, as the first room we had wouldn't cool down and we had to switch rooms. The second room also reached a point where it would not cool lower than a certain degree. Everyone has different comfort levels and I need it to be colder in order to sleep well. The staff was more than pleasant and helpful, especially Pedro from the beach bar; he went above and beyond to assist us and make sure we were enjoying ourselves. The only other thing I would add to this resort is a limited room service menu. That is something that is standard with most resorts. The restrooms in the main areas need some work, especially by the front desk. Many restrooms did not fully have working toilets and sinks as many were not in service. Ultimately a very nice resort and very beautiful.
Posted by Sara, from Iowa on 15 May 2019
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Comment from Hotel Management
21 May 2019
by General Manager
Dear Sara, thank you very much for taking the time to describe your experience, we have always liked our guests to take the time to share, because it helps us a lot to know the areas in which we must work to eliminate bad impressions, such as maintenance in the room and public areas, that without a doubt, our Maintenance Manager will be aware that a situation like this is not repeated. Dear guest, thank you very much for your contribution and let us know the memory with which you have returned home, we certainly wish you to come back once again, we would love to show you the positive changes we can make and take care of you. Best regards.
5 out of 5
Resort is perfect. Great pools or snorkeling in lagoon. Clean, comfortable and great location. Staff is friendly and nice. Safe location.
Posted by a verified traveller on 3 Mar. 2019
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Comment from Hotel Management
19 Mar. 2019
by General Manager
Dear Guest, Thanks for staying with us and for share your score. We are glad that you had choose our hotel as a destination in the Caribbean and we wait you come back soon!
About the Catalonia Riviera Maya Resort and Spa All Inclusive
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.
423 guestrooms or units
4 levels
15 buildings
10 dining venues
2 bars on the beach
2 bars by the pool
2 swim-up bars
9 bars or lounges
Built in 2000
Nightclub
Coffee shop
Kid's club (free)
Childcare (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
On private beach
Number of outdoor pools - 5
Children's pool
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (77.9 km / 48.4 mi)
Parking: Free valet parking and self parking
Room Amenities
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Plasma television
Cable channels
Premium channels
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Air conditioning
Wheelchair accessible
Food & Drink
La Brisa - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
El Mercado - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Bamboleo - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch only. Open daily.
La Creperie - This poolside theme restaurant serves breakfast and lunch. Open daily.
Bellavista - This theme restaurant specializes in Italian cuisine and overlooks the ocean. Open daily.
Spa Services
Number of treatment rooms 7
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitization guidelines
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
Number of children who can stay free - 2
gap period enforced between guest stays
Hotel Names
Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
