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"The property itself was very beautiful however the stay wasn’t as good as it was supposed to be. The staff didn’t know what they were doing, Nobody ha ... " More

By a verified traveller on Thu 26 May 2022

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Hotel Description

Family-friendly 4-star property near Akumal Beach

Close to the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Riviera Maya Golf Club and within 3 miles (5 km) of Akumal Beach. Also, Aktun Chen is within half a mile (1 km) and Xcacel Beach is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a casino. There's fun for all ages with a children's club and a children's pool, and babysitting is an added bonus. Enjoy the 2 outdoor pools and free perks like buffet breakfast and free self parking.

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $763* Per night/room 2 Jul. - 3 Jul.

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bahia Principe Grand Coba - All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Grand Coba - All Inclusive

Everyone (13) Couples (4) Family (2)
3 out of 5
I liked the entertainment there was always something going on for all ages all day and into the evening. Great for families. I was extremely unimpressed with the prestige club invitation and approach. It was a horrible experience that wasted more than 3 hours of my life that we will never get back. Wasting vacation time that could have been spent doing something fun with our family. We had been given a certificate to use a rental car but that was a trick as there were never any rental cars available. Don’t fall for the same thing.

Posted by , from Canada on 4 Jan. 2020

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Comment from Hotel Management

7 Apr. 2021 by Bahia Principe

Dear guest,We highly appretiate the note and comments you have sent to us about your stay. It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to continue demonstrating our commitment to excellence. Always at your disposal, Bahia Principe

5 out of 5
great staff, great food, great activities around the pool

Posted by on 28 Jan. 2019

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3 out of 5
The property itself was very beautiful however the stay wasn’t as good as it was supposed to be. The staff didn’t know what they were doing, Nobody had the answers to our questions and kept getting the run around every time we needed something. We were constantly being told different things from person to person and it was very stressful

Posted by on 26 May 2022

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Comment from Hotel Management

11 Jun. 2022 by onlinereputationbpcob

Dear Guest, Thank you for choosing us as your holiday destination; it was a great pleasure to welcome you! Thank you for letting us know your observation regarding your experience with us as this is our best resource for improving guest services. We hope to have the opportunity to change your perception in the future. Receive our warmest regards, Arnold Domínguez

5 out of 5
It’s a beautiful place with all you can eat buffet for breakfast, lunch and dinner. The pools are really nice. Definitely a place where the family can go.

Posted by on 30 Apr. 2022

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Comment from Hotel Management

2 May 2022 by onlinereputationbpcob

Dear Guest: Thank you for trusting Bahia Principe Grand Coba! It is great to know that you enjoyed your family holidays with us! Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. Kind Regards from Mexico, Arnold Domínguez

4 out of 5
Perfect!

Posted by on 25 Nov. 2021

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Comment from Hotel Management

28 Nov. 2021 by onlinereputationbpcob

Dear Guest, It is wonderful to know that you enjoyed your visit with us. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Kind Regards, Antonio Endres Online Reputation Bahia Principe Grand Coba

4 out of 5
Everything was perfect the only thing i will say need upgrade is the reservation for dinning is always full they should let people know to book before arriving to the hotel i was there for 4 nights has to eat in the buffet all the time. Everything else was perfect

Posted by on 24 Nov. 2021

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Comment from Hotel Management

28 Nov. 2021 by onlinereputationbpcob

Dear Guest, We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. Our mission is to exceed our guests’ expectations and we are glad to know that we accomplished this goal with you. Thank you for your feedback. The suggestions we receive from our guests are very important to maintain the quality and service. It will be a pleasure to welcome you again. Our best regards from the Mexican Caribbean! Kind Regards from Mexico, Antonio Endres Online Reputation Bahia Principe Grand Coba

3 out of 5

Posted by on 3 Nov. 2021

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2 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

15 Jul. 2021 by ONLINEREPUTATION BPCOB

Dear Guest, On behalf of our team we thank you for sharing your vacation experience at our hotel. We are sorry about not meeting your expectations and we would like to apologize for any inconvenience you may have had. As a company we highly value the feedback which we receive from our guests as we are constantly striving to maintain high standard of service. We hope to change your perception and to welcome you at our resort in the future. Antonio Endres Bahia Principe Grand Coba

4 out of 5
They should have tour around the resort... at least they could have display with all informations about resorts.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

7 Apr. 2021 by Bahia Principe

Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards, Bahia Principe

1 out of 5

Posted by on 28 Aug. 2019

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About the Bahia Principe Grand Coba - All Inclusive

Location Carretera Chetumal - Cancun Km 250, Akumal, QROO CP 77760

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Premium/non-domestic beverages not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Room service not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Tennis lessons included

Property Features

Bahia Principe Grand Coba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Bahia Principe Grand Coba - All Inclusive offers its guests a golf course, a complimentary water park, 2 outdoor swimming pools, and 3 spa tubs. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A business center and a meeting room are available. A casino, a children's pool, and a nightclub are also featured at the family-friendly Bahia Principe Grand Coba - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Akumal property.

  • 1080 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 5
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Coba - All Inclusive offers 1080 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate living rooms. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Akumal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Living room
  • Jetted tub
  • Minibar
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Kukulkan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Le Gourmet - This restaurant serves dinner only. Reservations are required. Open daily.

Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Mikado - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Grand Coba - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • No rollaway/extra beds available
  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • Bahia Coba
  • Bahia Coba Principe
  • Bahia Principe Coba
  • Coba Bahia Principe
  • Grand Bahia All Inclusive
  • Grand Bahia Principe Coba Akumal
  • Grand Bahia Principe Coba All Inclusive All-inclusive property
  • Grand Bahia Principe Coba All Inclusive Akumal
  • Grand Principe Bahia Coba
  • Principe Bahia Coba
  • Grand Bahia Principe Coba All Inclusive Tulum
  • Grand Bahia Principe Coba Tulum
  • Bahia Principe Coba Inclusive
  • Bahia Principe Grand Coba
  • Grand Bahia Principe Coba All Inclusive
  • Bahia Principe Grand Coba - All Inclusive Akumal
  • Bahia Principe Grand Coba - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.