Ratings based on 231 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from CHERRYVILLE
Posted Apr. 29, 2024
The door on my room didnt latch- the housekeeping manager said she could close it from outside if you slam it and pull up. But it was able to be pushed open by a child. Her comment was we dont have other rooms sorry just latch the security latch at top no one will get you. There was a roach in floor and short curly hair in tub and sink. The pool has not been open for more than 3 years according to staff.
Comment from Hotel Management
May 2, 2024 by Lori, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!
by A traveller
Posted Feb. 17, 2024 on Hotels
Everything was good as always. Reason for 3 stars is because they are in the middle of remodeling all rooms. When i got there i had to wait for a refrigerator to be put in the room and the tub drain was clogged. Everything was fixed. But the tub drain was not fully fixed. Only some draino was put in the drain
Comment from Hotel Management
Feb. 23, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A traveller
Posted Feb. 17, 2024 on Hotels
Facility is under renovation however the staff were helpful and courteous. The bathroom has a leak at the shower door connection where caulking is incomplete leading to a mildly flooded floor after showers. Outside of that a good stay. Much less noisy than other lodging in town.
Comment from Hotel Management
Feb. 23, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A traveller
Posted Feb. 13, 2024 on Expedia
The only problem was the shower head and I told them but they did not fixed but I would stay there again
Comment from Hotel Management
Feb. 14, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A traveller
Posted Feb. 13, 2024 on Hotels
The mattress was messed up felt the wires on my back. No hot water the day I was leaving, none! The key needs to be constantly programmed. And last but not least somehow the address link is defective so if you don’t know the area, you will get lost !
Front desk lady very nice not her fault.
Comment from Hotel Management
Feb. 14, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by AGM LORI, Hotel Management
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by AGM LORI, Hotel Management
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.
by A traveller
Posted Jan. 21, 2024 on Expedia
Granted they are were definitely in the process of remodeling. The property was kinda of messy but nothing unbearable. But the elevator definitely scared the crap out of me. It sounded like it was going to completely stop and or break when going up.
Comment from Hotel Management
Jan. 31, 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
