Ratings based on 140 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2023 on Hotels
I arrived very early and was still able to get a room. The breakfast was the best I've ever had at a hotel. Our room was clean, comfortable and a/c was cool. The bar was a nice dpot for a few beers. Swimming pool was clan and refreshing. Great bargain for the price.Entire staff was outstanding
Comment from Hotel Management
Nov. 20, 2023 by Gerencia comercial, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A traveller
Great
Posted Nov. 9, 2023 on HotelsComment from Hotel Management
Nov. 10, 2023 by Gerencia comercial, Hotel Management
Estimada Pamela. Gracias por tomarse el tiempo en compartir su puntaje con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.
by A traveller
Posted Oct. 18, 2023 on Expedia
Tower one had two elevators and only one was working. The internet signal is bad.
Comment from Hotel Management
Oct. 19, 2023 by Gerencia comercial, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.Sincerely,
by A traveller from Costa Mesa
Posted Oct. 5, 2023 on Expedia
Comment from Hotel Management
Oct. 28, 2023 by Gerencia comercial, Hotel Management
Estimada Araceli. Gracias por tomarse el tiempo en compartir su puntaje con nosotros. Esperamos poder pronto tener el placer de tenerla de vuelta en nuestro hotel.
by A traveller
Posted Sep. 2, 2023 on Hotels
Comment from Hotel Management
Sep. 7, 2023 by Gerencia comercial, Hotel Management
Estimado Rene. Gracias por tomarse el tiempo en compartir su puntaje con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.
by A traveller
Posted May 22, 2023 on Expedia
It is my 4th or 5th time at the Excelsior, so obviously I am happy with the cost/when you get. Older hotel, a bit past its prime, but very nice staff, very good breakfast, always enjoy coming back. Plan on coming back.
Comment from Hotel Management
May 24, 2023 by Gerencia comercial, Hotel Management
Thank you very much for the preference of always. We hope to always receive you at the hotel.
by A traveller
Posted Apr. 19, 2023 on Hotels
All the workers was very friendly. Always greeting people with smiles.
Only think I would recommend is remodel the bathroom?
Comment from Hotel Management
Apr. 19, 2023 by Gerencia comercial, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A traveller
Posted Jan. 27, 2023 on Expedia
Comment from Hotel Management
Mar. 8, 2023 by Gerencia comercial, Hotel Management
Sr. Ruben,Muchas gracias por tomarse el tiempo en puntuarnos. Esperamos poder recibirlo nuevamente por el hotel.Atentamente
by A traveller
Posted Jan. 1, 2023 on Expedia
I have previously stayed and extended my stay several times at the Excelsior, I definitely recommend the place and will come back.
The new management is doing a great job improved the place, nicer breakfast buffet, little chocolate at night, wine, etc.
But I urge them to be more careful on the checkout… at 08.45 I told them I was checking out, went to have breakfast then at 09.30 take a Uber (which was Bolt) to the airport. The management was very kind to call them - therefore once gone (50 minutes after I checked out) they ask the driver to come back because “I owe them money”… Obviously, this was an error, and they apologized, but it took quite some time. Good thing I had plenty of time for my flight.
So again, recommend the hotel, will definitely come back - but PLEASE be more organized.
Comment from Hotel Management
Jan. 5, 2023 by General Manager, Hotel Management
Dear Mr Uster, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I've to apologize for the incident you've had at checkout time. We're working hard to improve our associate's skills and guest services. I hope you find this changes during your next stay. Sincerely, Emilio Yegros General Manager NSEA
by A traveller
Posted Jan. 1, 2023 on Expedia
I have previously stayed and extended my stay several times at the Excelsior, I definitely recommend the place and will come back.
The new management is doing a great job improved the place, nicer breakfast buffet, little chocolate at night, wine, etc.
But I urge them to be more careful on the checkout… at 08.45 I told them I was checking out, went to have breakfast then at 09.30 take a Uber (which was Bolt) to the airport. The management was very kind to call them - therefore once gone (50 minutes after I checked out) they ask the driver to come back because “I owe them money”… Obviously, this was an error, and they apologized, but it took quite some time. Good thing I had plenty of time for my flight.
So again, recommend the hotel, will definitely come back - but PLEASE be more organized.
Comment from Hotel Management
Jan. 5, 2023 by General Manager, Hotel Management
Dear Mr Uster, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I've to apologize for the incident you've had at checkout time. We're working hard to improve our associate's skills and guest services. I hope you find this changes during your next stay. Sincerely, Emilio Yegros General Manager NSEA
