Ratings based on 952 Guest Reviews
Hear it directly from our travellers
2.3 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your review, Suzanne. The staff at the Red Roof Inn Atlanta - Smyrna/ Ballpark and I were disappointed when we saw your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Feb. 15, 2024 on Expedia
I checked in and immediately checked out. The manager said he was going to give me a refund. There was no water on due to a leak apparently? A half inch gap around the entire door. Absolute disgusting room. Yellow stained sheets. Wouldnt let a dog sleep in the bed. Should be condemned.
Comment from Hotel Management
Feb. 17, 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Brennan, for telling us about your stay at the Red Roof Inn Atlanta - Smyrna/ Ballpark. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding the half inch gap around the door, the yellow stained sheets and all the other concerns you mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 5, 2024 on Expedia
Clean room next time
Comment from Hotel Management
Mar. 29, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A traveller
Posted Jan. 15, 2024 on Expedia
It’s not clean at all! The whole thing smells like cigarettes! Smells of mold! Sheets and towels looked used
Comment from Hotel Management
Jan. 15, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Sasha. The staff and I at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of our hotel, the odor you described, and the other issues mentioned hindered your experience. At Red Roof, it is our primary aim to give you a clean and comfortable experience, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you re comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Red Roof Management
by A traveller
the WORST customer service and experience EVER
Posted Jan. 1, 2024 on Hotelsguy at the front desk in the morning is super rude. i had called to see if i had left items (totaling to a little over $100) on accident due to being rushed to the hospital. he refused to give me any information about the items, then said they got thrown away. when i inquired further, stating that normally hotels return items to guest not toss them (unless it’s perishable however these things were NOT). he then hung up in my face and when i called back he immediately put me on hold. i tried to call back 11 times (see attached photo) and each time was immediately put on hold and left there with no response to my personal belongings. safe to say the staff split my items and are now refusing to give them back. do not stay here unless you’re ok with being swindled and lied to. horrible horrible horrible.
Comment from Hotel Management
Jan. 4, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Smyrna/ Ballpark. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your encounter with our staff over the phone as well as your missing items. To uphold our company's high standards, your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist
by A traveller
Posted Dec. 28, 2023 on Hotels
Comment from Hotel Management
Dec. 30, 2023 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Kenneth, for rating your recent stay at the Red Roof Inn Atlanta - Smyrna/ Ballpark. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
by A traveller
Posted Dec. 20, 2023 on Expedia
It's ok place
Comment from Hotel Management
Dec. 20, 2023 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Nathan. The staff and I at the Red Roof Inn Atlanta - Smyrna/ Ballpark appreciate your 3/5 score following your stay. I am happy that you found your stay with us to be okay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management
by A traveller
Not pleased
Posted Dec. 15, 2023 on HotelsIt was one of the most disgusting hotels we have ever stayed at. The whole place smelled of drugs and there were vagrants all over the property.
Comment from Hotel Management
Dec. 16, 2023 by Chevanese RediResponse Specialist, Hotel Management
Dear Joseph,We are sorry to hear your recent experience at the Red Roof Inn Atlanta - Smyrna/ Ballpark did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist
by A traveller
Posted Dec. 13, 2023 on Expedia
Comment from Hotel Management
Dec. 16, 2023 by Chevanese RediResponse Specialist, Hotel Management
Thank you for your positive rating, Kyrus, following your stay at the Red Roof Inn Atlanta - Smyrna/ Ballpark. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 10, 2023 on Hotels
very dirty, cockroaches everywhere. no chairs in room, only place to sit was on bed, very uncomfortable.
Comment from Hotel Management
Dec. 11, 2023 by Dannielle Rediresponse Specialist, Hotel Management
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK. I was saddened to read that your stay fell short of your expectations due to the insects you reported, lack of sitting area and unclean room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
