Ratings based on 3,339 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Feasterville
Posted May 1, 2024
Was told that it’s complimentary parking, but was charged for it. Dust on top of bed and wasn’t vacuumed!
by A traveller
Posted Apr. 29, 2024
The 16th floor had people arguing in their rooms and down the hallway till into the early morning hours. Not acceptable. Management needs to figure out a buffing system for noice. Ignorant, rude people will continue to be a problem.
Comment from Hotel Management
Apr. 29, 2024 by Jasmine, Hotel Management
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A traveller
Posted Apr. 14, 2024
Comment from Hotel Management
Apr. 15, 2024 by Shelle, Hotel Management
We would love to have you here again a 2nd, 3rd or 4th time! Thank you for your review! Have a wonderful day!
by A traveller from CORONA
Posted Apr. 5, 2024
Comment from Hotel Management
Apr. 26, 2024 by Shelle, Hotel Management
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
by A traveller
Posted Mar. 29, 2024
Non smoking room stunk of smoke they refused to change rooms, told us to wait in the room for someone to come and spray. Wasted my time waiting and no one came, no one answered the phone. After 4 trips to the front desk and 2 managers, and over 1 hour of our time, the room was finally changed and promised to be comparable but instead of the waterfront view that I paid for it overlooked a parking lot. It was already late and we were trying to get to dinner and had take that room. We got no apology, no comp.
Comment from Hotel Management
Mar. 29, 2024 by Shelle, Hotel Management
Thank you for your review! We are sorry to hear that we did not live up to you or our expectations. Your feedback will be taken down and reviewed with our staff. Have a great day!
by A traveller
Posted Mar. 23, 2024
For a working couple to save for a vacation spend over 2k on a room and have to plead for the room to be cleaned not cool I cups not even water how do you make the coffee in the moarning
Comment from Hotel Management
Mar. 23, 2024 by Angel, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are very sorry that you were disappointed with your experience. We will take your feedback into consideration and make the adjustments needed.
by A traveller
Posted Feb. 25, 2024
no view from room
Comment from Hotel Management
Feb. 26, 2024 by Rob, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A traveller
Posted Feb. 19, 2024
Comment from Hotel Management
Mar. 21, 2024 by Shelle, Hotel Management
Thank you for taking a few moments of your valuable time to give us an amazing review! Cheers!
by A traveller
Posted Feb. 1, 2024 on Expedia
I love everything about this place. Just wish the pool closes later like it used to.
Comment from Hotel Management
Feb. 1, 2024 by Shelle, Hotel Management
Wow, stunning review! Thank you so much! Delighted to read that you had such a wonderful experience due to our service team! Hope to see you soon!
by A traveller
Posted Jan. 31, 2024 on Expedia
It was the worst it was the worst place I ever stayed
Comment from Hotel Management
Feb. 1, 2024 by Shelle, Hotel Management
I’m sorry to read about your experience. I’ll take your feedback and review it with our staff.
