Ratings based on 1,314 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Wotif
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Justin,Thank you for sharing your feedback following your recent stay with us. We appreciate your honest rating and your valuable input.We regret that your experience did not meet your expectations completely. Your feedback is important to us, and we will use it to identify areas for improvement to ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller from Bethesda
Posted Mar. 1, 2024 on Expedia
Roomy, clean, well-equipped apartment with a balcony overlooking the beautiful harbor. Many wonderful restaurants nearby. Right next to the maritime museum and the Auckland museum is also nearby. The Maori cultural performance at the latter was a high point of our vacation. Nightlife in nearby pubs and restaurants was rollicking through the weekend - not a quiet location, but felt perfectly safe and we would definitely stay there again.
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Kathleen,Thank you for taking the time to share your experience following your recent stay with us. We're thrilled to hear that you enjoyed your time in our roomy, clean, and well-equipped apartment, and that you appreciated the balcony overlooking the beautiful harbor.It's wonderful to know that you found our location convenient for exploring nearby attractions such as the maritime museum and Auckland museum. We're especially delighted that you enjoyed the Maori cultural performance, and that you felt perfectly safe despite the lively nightlife nearby.We truly appreciate your kind words and are honored that you would choose to stay with us again. We look forward to welcoming you back for another memorable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
Terrible experience, terrible service, terrible property.
Heres a handful of reasons I wont stay at a Sebel again if I can avoid it:
- The MOST important thing you'll read about this hotel... IT IS ABOVE MANY PUBS AND VENUES WITH LIVE MUSIC. We stayed on a saturday night and no joke, I could tell you every song that band played while I was upstairs trying to sleep before my 7am flight. The band stopped at about 3am after playing Stacy's Mom... I could hear it all from my room. Insane. At 3am, the consumer has the option of complaining and packing up to shift rooms for an hour before they leave or just trying to push through.
- Free wifi on their expedia profile inclusions. Once there, we were told its like $10 for average speed or $24 for highspeed. We told the guy we only book this place because of its location parking (I'll get to that in a second) and its wifi. We are international tourists, I need the ability to call people via wifi. The service rep spoke over me in a tone that made me think people complain about this regularly and said 'what room? I'll just cover it.' Before I'd finished my sentence. Great problem solving, but poor people skills.
- Rooms are tired. SO tired. The TV is like 4 metres away from the bed or chairs so almost impossible to see. The room is long, which is weird, so no composition of furniture would make it look good.
- PARKING - we had to park publicly in another car park, and theres no pull in bay to drop off suitcases.
Terrible.
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Alicia,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the negative experience you had during your time at our property. It's disheartening to hear that your stay did not meet your expectations, and we deeply regret any inconvenience caused.We understand your frustrations regarding the noise from nearby venues, and we apologize for the disturbance it caused during your stay. We will review our procedures to ensure that all guests are provided with a comfortable and peaceful environment.Additionally, we apologize for any confusion regarding the Wi-Fi charges and the inconvenience with parking. Your comments regarding the tiredness of the rooms are noted, and we will work diligently to address these issues to enhance the overall experience for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. We hope you will reconsider and give us another opportunity to provide you with a better stay in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 28, 2024 on Hotels
Staff were very friendly and helpful. Let us store our luggage after check out since we had an 8pm flight and had hours to spend in the city. Great location on the harbour near many restaurants.
The room itself was pretty dated. Comfy enough bed but could really do with being finished properly/updated. It was fine for a one night layover but wouldn't have wanted to stay in the room specifically for more than that
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Guest,Thank you for sharing your feedback following your recent stay with us. We're delighted to hear that you found our staff very friendly and helpful, and that you appreciated the convenience of storing your luggage after check-out.We're pleased that you enjoyed our great location on the harbor, close to many restaurants. However, we apologize for any inconvenience caused by the dated condition of the room. Your comments are valuable, and we will certainly take them into consideration as we strive to improve our accommodations.We understand your concerns and regret any discomfort experienced. We hope you will consider staying with us again in the future, and we will do our best to ensure a more enjoyable experience.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 24, 2024 on Hotels
Well located on the waterfront. Walking distance to many attractions. Lots of restaurants around. Very helpful staff.
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear John,Thank you for sharing your feedback following your recent stay with us. We're thrilled to hear that you enjoyed our well-located waterfront property and found it convenient for exploring nearby attractions.We're delighted that you found the abundance of restaurants nearby enjoyable and that our staff were very helpful during your stay. Providing exceptional service and ensuring our guests have a pleasant experience is our top priority.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Daniel,Thank you for sharing your feedback following your recent stay with us. We appreciate your rating and your valuable input.We're glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we will continue to strive to provide even better experiences for our guests in the future.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
Great views if on the harbour side. Very noisy on the weekends especially if the live band is playing below. Harbour access is very easy and if you are a jogger you can easily run around the marina. The hotel definitely needs an upgrade as it’s quite dated. The mattress is old and very soft and concaves to the centre.
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Malcolm,Thank you for sharing your feedback following your recent stay with us. We're pleased to hear that you enjoyed the great views from the harbour side and the easy access to the marina.However, we apologize for any inconvenience caused by noise, especially during weekends with live bands playing below. Your comments regarding the need for an upgrade and the condition of the mattress are duly noted, and we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us as we strive to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 19, 2024 on Wotif
Access to the front if driving can be tricky (You have to cross the road from where the drop-off point is).
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Darryl,Thank you for sharing your feedback following your recent stay with us. We appreciate your comments regarding the accessibility of our hotel's front entrance when driving.We apologize for any inconvenience caused by the need to cross the road from the drop-off point. Your feedback is valuable, and we will review our procedures to ensure a smoother experience for our guests arriving by car.We hope you had an enjoyable stay overall, and we look forward to welcoming you back for another visit in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller from Malabar
Posted Feb. 18, 2024 on Expedia
Disappointing to be charged for parking and WiFi in this day and age. Great location though.
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you found our location great.However, we apologize for any disappointment caused by the charges for parking and WiFi. Your feedback is important to us, and we will take it into consideration as we review our policies to ensure they align with the expectations of our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for another stay in the future.Warm Regards,Andrean LimFront Office Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
its location
Comment from Hotel Management
Apr. 3, 2024 by Andrean, Hotel Management
Dear John,Thank you for sharing your feedback regarding our hotel's location. We're pleased to hear that you found it satisfactory.Your satisfaction is important to us, and we're glad that our location met your expectations. Should your travels bring you back to our area, we would be honored to welcome you back for another pleasant stay.Warm Regards,Andrean LimFront Office Manager
