Ratings based on 100 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Moreno Valley
Posted Sep. 21, 2023 on Expedia
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Comment from Hotel Management
Sep. 21, 2023 by Urban Bacalar by MIJ, Hotel Management
Hic Hector! Thank you so much for your great feedback, were glad you had a wonderful time here at Urban Bacalar hotel by MIJ.See you soon!
by A traveller
Posted Jul. 27, 2023 on Expedia
Away from lake
by A traveller
Posted Jul. 2, 2023 on Expedia
Excelente lugar y el personal muy amable!
Comment from Hotel Management
Jul. 4, 2023 by Urban Bacalar by MIJ, Hotel Management
Buenos días Juan Jose,Muchas gracias por su comentario tan positivo, estamos encantados de saber que disfrutó de su estancia y nos alegrará enormemente volver a recibirle!Un saludo.
by A traveller
Posted Jun. 25, 2023 on Expedia
by A traveller
Posted Jun. 19, 2023 on Expedia
Comment from Hotel Management
Jul. 4, 2023 by Urban Bacalar by MIJ, Hotel Management
Buenos días Veronica, muchas gracias por su excelente calificación! Esperamos verle pronto por aquí de nuevo. Un saludo.
by A traveller
Posted Apr. 14, 2023 on Expedia
The staff was very friendly and helpful and the breakfast was included and very tasty. Our room was bare bones, the toilet didn't seem to work properly and we were kind of concerned the sheets hadn't been properly cleaned. Other than that, we'd recomdend this hostel still to anyone simply because of the friendliness of the staff.
Comment from Hotel Management
Apr. 20, 2023 by Urban Bacalar by MIJ, Hotel Management
Hello Alexis,First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Urban Bacalar by Mij and that you appreciated our hotel. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts.It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Bacalar. Best regards.
by A traveller
Posted Mar. 13, 2023 on Expedia
Buen lugar para dormir y relajarte, el desayuno estaba delicioso y buen servicio
Comment from Hotel Management
Mar. 21, 2023 by Urban Bacalar by MIJ, Hotel Management
Buenos días Irasema,Gracias por tomarse unos minutos para compartir su experiencia sobre nuestro hotel con el resto de los viajeros. Nos alegra leer que disfrutó su estancia con nosotros y que se encontró a gusto en nuestro hotel. Si tiene la ocasión de visitar Bacalar de nuevo, estaremos encantados de volver a recibirle aquí en el Hotel Urban BacalarUn saludo.
by A traveller from MIAMI GARDENS
Posted Nov. 25, 2022 on Expedia
THE PLACE IS IMPOSSIBLE TO FIND AT NIGHT BETWEEN THE UNLITE HIGH BUSHES; LOOKS LIKE A KIDNAPPING SET
Comment from Hotel Management
Nov. 29, 2022 by ALFREDO, Hotel Management
Dear Mr. ALFREDOWe are sorry that you had to go through that situation during your stay, we always try to give the best possible service, but we are a human team where there is always the possibility of having some failure. In any case, you should know that our reception staff are available 24 hours a day to try to help in any situation that may arise.We send you our best regards
by A traveller
Posted Jul. 4, 2022 on Hotels
Comment from Hotel Management
Jul. 6, 2022 by Hotel Urban Bacalar By Mij, Hotel Management
Buen día, apreciamos su comentario, estamos trabajando en nuestra mejora.
by A traveller
Posted Jul. 4, 2022 on Expedia
Beautiful property, sheets were always dirty getting clean towels seemed to always be an issue as well Jas having hot water in the room or water overall. Far from downtown, you have to get a cab leading to an over priced price.
Comment from Hotel Management
Jul. 4, 2022 by Hotel Urban Bacalar By Mij, Hotel Management
GOOD DAY, WE APPRECIATE YOUR COMMENT WE ARE WORKING ON IT, FOR OUR IMPROVEMENT.
