Ratings based on 52 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by The Management, Hotel Management
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!
by A traveller from St. Pete Beach
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by The Management, Hotel Management
Hi Sir James,Thank you for taking the time to rate us on Expedia. We value your feedback immensely as it helps us improve our services. However, we noticed that your rating was not as high as we strive for, and unfortunately, no specific concerns were mentioned.We want to ensure that your experience with us meets and exceeds your expectations. If there are any particular concerns or issues that you would like to address, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to addressing any areas of improvement on our end.We appreciate your continued support and look forward to the opportunity to serve you better in the future.Have a great day!
by A traveller
Sugarland
Posted Feb. 5, 2024 on HotelsHotel needs a renovation. Aircon is functioning well but there was a slight noise when the aircon is ON. But hotel is accessible to public places and is pretty decent. You should improve on breakfast. 2 days and food is a bit too salty. No bidet in the toilet. Shower head is probably clogged a bit so water flow is a bit restricted.
Comment from Hotel Management
Mar. 5, 2024 by The Management, Hotel Management
Dear Mr. Herminio,Thank you for your feedback. We acknowledge the need for renovation at our hotel. While the air conditioning is functioning properly, we apologize for any inconvenience caused by the noise. We appreciate your recognition of our convenient location and overall decent facilities.Regarding breakfast, we take your comments seriously and will work to improve the quality and saltiness of the food served over the two days. Additionally, we will address the absence of a bidet in the toilet and the restricted water flow from the shower head to ensure a more comfortable experience for our guests.Your feedback is invaluable to us, and we are committed to enhancing your experience during your stay with us. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by The Management, Hotel Management
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!
by A traveller
Posted Jan. 13, 2024 on Expedia
Me gustó la amabilidad del personal.
No me gustó ver un ratón en el elevador
Comment from Hotel Management
Mar. 5, 2024 by The Management, Hotel Management
Dear Ms. Oscar,Thank you for your feedback. We are delighted to hear that you appreciated the friendliness of our staff. However, we apologize for the inconvenience caused by the presence of a mouse in the elevator. Rest assured, we take this matter seriously and have taken immediate steps to address it. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations during your future visits. Thank you for bringing this to our attention.
by A traveller from scottsdale
Posted Jan. 13, 2024 on Expedia
Nice older hotel at the South end of Bacolod
Poor parking
Comment from Hotel Management
Mar. 5, 2024 by The Management, Hotel Management
Dear Sir Michael,Thank you for your feedback. We're glad to hear that you found our hotel to be nice. We apologize for any inconvenience caused by the parking situation. We understand the importance of convenient parking for our guests and will certainly take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience. Thank you for choosing our hotel.
by A traveller
Posted Jan. 1, 2024 on Expedia
Booked the room for a dear friend & his family for New Year's Eve. Upon check-in my friend encountered a mouse in the room that he had to exterminate!!!
The New Year's Eve buffet was overpriced for what was offered & the food was sub par.
Will not book here again.
by A traveller
Posted Aug. 6, 2023 on Expedia
by A traveller
Posted Jun. 7, 2023 on Expedia
The room didn’t have the normal things a hotel room normally has. No hair dryer, no ref, only 2 hangers in the cabinet, sporadic WiFi signal and expensive food in the hotel compared to Bacolod standards. They say in the room they have 24/7 in room dining when in reality, the kitchen closes at 10 pm.
by A traveller
Posted Jan. 23, 2023
