Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 27, 2024
Very secure through the night. We left Sunday morning at 4:30 and the gate was locked in the front. We had to go inside to have the man open the gate and felt wonderful about it thank you so much
Comment from Hotel Management
May 28, 2024 by Guest Relations Management, Hotel Management
Hi Marjorie,Thank you for sharing your positive experience with us! We're delighted to hear that you felt secure during your stay and that our night staff could assist you promptly when you needed to leave early. Ensuring our guests' safety and peace of mind is our top priority, and it's wonderful to know that our security measures made you feel comfortable. We appreciate your kind words and hope to welcome you back for another great stay soon!
by A traveller
Posted Feb. 27, 2024 on Expedia
Place is far from what is shown on the web'. Office staff is terrible. Place is crawling with addicts and transits . Everything is out dated and smells like nicotine and cheap perfume. Do not bring your kids here.
Comment from Hotel Management
Feb. 27, 2024 by Guest Relations Management, Hotel Management
Dear Cassey,I'm genuinely sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the issues you encountered during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, we take your concerns seriously and will address them promptly. We are committed to improving our services and facilities to ensure a more pleasant experience for all our guests in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust during your next visit.
by A traveller from Temecula
Posted Feb. 26, 2024 on Expedia
I did not think the staff, the front desk were accommodating or even interested in answering questions or help us. When asked for either a cot or extra blankets, the answer was NO, nothing more.
They knew knowing about the surrounding area and could not direct us to another source. Its ok for a one night stay and nothing else. $5.00 for a cup of coffee? in their restaurant. come on..
Comment from Hotel Management
Feb. 27, 2024 by Guest Relations Management, Hotel Management
Dear Linda,I'm truly sorry to hear about your disappointing experience at our hotel. Providing exceptional service and assistance is our top priority, and it's disheartening to learn that we fell short of your expectations during your stay. I understand how important it is to feel welcomed and supported, especially when traveling. We deeply regret any inconvenience caused by our inability to accommodate your requests promptly and provide helpful guidance about the area. Your feedback is invaluable, and we will use it to improve our service delivery and communication with guests. Regarding the pricing in our restaurant, we strive to offer fair value for the quality of our offerings, but I completely understand your concerns, and we'll review our pricing structure to ensure it aligns better with guest expectations. We appreciate your candid feedback and hope for the opportunity to regain your trust during any future visits.
by A traveller
Property Needs Updates Badly
Posted Feb. 25, 2024 on HotelsPlace is spotless, but very, very dated lobby furniture and infrastructure especially in tje common areas. While very clean and painted, the property is in great need of updates to remove old 1960's brickwall decor, wood furniture and wrought iron fencing around the whole property. It was rather inconvenient for me to have to enter and exit from only one opening. But, ai understand management needs out numerous transients in the area.
I was also very irritated to discover thay when I hopped in the shower to that the wall-mounted shamppo and body gel pump dispensers were totally empty. Poor quality control for sure.
That being said, front desk staff and housekeeping personnel were all warm and friendly.
Comment from Hotel Management
Feb. 26, 2024 by Guest Relations Management, Hotel Management
Dear Guest,We sincerely appreciate you taking the time to share your feedback with us. We understand your concerns regarding the dated appearance of our property and the inconvenience caused by the limited entry points. We are constantly striving to improve and enhance our facilities to provide a more modern and convenient experience for our guests. Your comments regarding the empty shower dispensers have been duly noted, and we will work diligently to ensure better quality control in the future. However, we are delighted to hear that our front desk staff and housekeeping team made a positive impression on you with their warm and friendly service. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future to experience the improvements we are making.
by A traveller
Posted Feb. 25, 2024 on Hotels
Had some good nights of sleep at the Best Western Plus.. room was clean and comfortable to relax in.. just wish the TVs were bigger...
Comment from Hotel Management
Feb. 26, 2024 by Guest Relations Management, Hotel Management
Hi Arron!Hey there! Thanks a ton for sharing your experience at Best Western Plus! We're thrilled to hear you had some fantastic nights of shut-eye and found our rooms clean and cozy enough to unwind in. It's our mission to provide a comfy sanctuary for our guests, so it's music to our ears that you felt relaxed during your stay. We totally get your point about the TVs – bigger screens can definitely add some extra oomph to the relaxation game! Rest assured, we're always looking for ways to enhance our guests' experience, and your feedback is super valuable in that regard. We hope to welcome you back soon for another round of cozy comfort and maybe even an upgraded viewing experience!
by A traveller
Posted Feb. 24, 2024 on Expedia
My daughter and I felt safe and supported by staff despite my mix up with reservations the sisters found me a room and were very kinds. Clean comfortable walking distance to the wrestling event we drove down for.
Comment from Hotel Management
Feb. 25, 2024 by Guest Relations Specialist, Hotel Management
Hi LaRae,We're delighted to hear that you felt safe and well-supported by our staff during your stay, despite the initial mix-up with your reservations. Our team always strives to ensure that every guest feels welcome and accommodated, and we're glad that the sisters were able to find you a room promptly. It's fantastic to know that you found your room clean and comfortable, and we're pleased that our location was convenient for attending the wrestling event. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
by A traveller
Posted Feb. 23, 2024 on Expedia
Location to train station
Comment from Hotel Management
Feb. 25, 2024 by Guest Relations Specialist, Hotel Management
Hi Naddine,We're delighted to hear that you appreciated our hotel's convenient proximity to the train station. Our location is indeed one of our greatest assets, allowing guests like yourself to easily access transportation hubs and explore the surrounding area with ease. We strive to provide a comfortable and convenient stay for all our guests, and we're glad that our location contributed positively to your experience. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Guest Relations Management, Hotel Management
Dear Joey, Wow! A perfect score of 10 out of 10 – thank you for your incredible feedback! We are thrilled to hear that you had such an exceptional experience during your stay with us. Delivering top-notch service and ensuring our guests feel truly at home is always our top priority, so it's incredibly rewarding to know that we hit the mark with you. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay. Until then, safe travels!
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Guest Relations Management, Hotel Management
Dear Leia, We're genuinely disheartened to learn that your experience with us resulted in a 4 out of 10 rating. Your satisfaction is paramount, and we deeply regret any shortcomings you encountered during your stay. We understand the importance of cleanliness and a peaceful environment for a relaxing stay, and we apologize for falling short in these aspects. Please rest assured that we're taking your feedback seriously and will be implementing measures to address the issues you've raised. We sincerely value your input and hope for the chance to exceed your expectations on a future visit. Thank you for sharing your thoughts with us.
by A traveller
Posted Feb. 21, 2024 on Expedia
Good location, plenty of parking. Friendly staff as well.
Comment from Hotel Management
Feb. 23, 2024 by Guest Relations Management, Hotel Management
Dear Riley, We're pleased to hear you had such a fantastic experience at our hotel! Thank you for taking the time to share your feedback. Our team works hard to ensure our guests feel welcomed and appreciated, so it's wonderful to hear that you found them friendly. And isn't convenience key? We're glad our location and ample parking made your stay even more enjoyable. We look forward to welcoming you back on your next adventure!
