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Moose Hotel And Suites

4.0 star property
4-star spa hotel near Banff National Park Information Centre

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Photo gallery for Moose Hotel And Suites

Front of property - evening/night
Creator video - submitted by Angela's Hotel Recs
Interior entrance
Lobby sitting area
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(181 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(18 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(13 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.4 out of 10
Exceptional
(55 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(110 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Accessible Room, 2 Queens

Superior Accessible Room, 2 Queens

Superior Accessible Room, 2 Queens

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Banff

City center stay.At this Downtown District hotel, you'll be well placed to visit Banff National Park Information Centre and Banff Lake Louise Tourism Bureau, both within a 5-minute walk. Canadian Ski Museum West and Banff Legacy Trail are also within half a mile (1 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Legacy Trail - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬3 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪Evelyn's Coffee Bar - ‬5 min walk

About this property

Moose Hotel And Suites

4-star spa hotel near Banff National Park Information Centre
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 2016
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

Indoor spa tub
The Fox Hotel and Suites
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 2,908 reviews
The price is CA $179
CA $199 total
includes taxes & fees
Apr 12 - Apr 13
The Fox Hotel and Suites

Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1928 out of 2428 reviews
Rating 8 - Good. 358 out of 2428 reviews
Rating 6 - Okay. 83 out of 2428 reviews
Rating 4 - Poor. 37 out of 2428 reviews
Rating 2 - Terrible. 22 out of 2428 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Isabel

Stayed 4 nights in Dec 2025

10/10 Excellent

Filip

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelly

Stayed 1 night in Nov 2025

10/10 Excellent

Jasmine

Stayed 3 nights in Dec 2025

10/10 Excellent

Kendalle

Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Stayed 2 nights in Dec 2025

10/10 Excellent

Mary

Stayed 3 nights in Dec 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love love this hotel! It was beautiful and felt like you were in a cabin! Highly recommend!
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are gorgeous are absolutely gorgeous and cozy. We stayed in a 1-king bed suite and it was perfect for me and my 2 boys. The layout is not your standard hotel, where the front doors faced the open courtyard - so you had winter cabin vibes with the comforts of hotel amenities. The rooftop hot tubs really sealed the deal for us! Not to mention, very walkable to shops, and Roam transit buses. Beautifully decorated for the holidays! Highly recommend this place!
Stayed 3 nights in Dec 2025

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and friendly
Stayed 4 nights in Dec 2025

10/10 Excellent

Allison

Stayed 1 night in Dec 2025

8/10 Good

Jing Zi, San jose

Stayed 1 night in Nov 2025

10/10 Excellent

Toby

Stayed 1 night in Dec 2025

10/10 Excellent

tanya M

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!! Perfect location with wonderful staff.
Stayed 5 nights in Nov 2025

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2025

2/10 Terrible

Walid

Stayed 3 nights in Dec 2025

10/10 Excellent

Dawn-Marie

Stayed 1 night in Dec 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have enjoyed this hotel for the past 4 years on our travels to Banff for my birthday week. We enjoy the atmosphere, amenities, proximity to local shops and dining. The staff is friendly but many new faces this year and the vibe seemed a bit different. A little less personal than the years past.
Stayed 5 nights in Dec 2025

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed to check out one day early because of bad weather the following day when we were going to be travelling. They cancelled our second night with no charge, no questions asked. Very surprised and impressed that they did that for us. Will stay here whenever we are in Banff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew John Tolosi

Liked: Cleanliness, property conditions & facilities
Best Hotel in banff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher, OROFINO

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice architecture and clean premises
Stayed 3 nights in Dec 2025

10/10 Excellent

Lakshya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes hot tub and fire pit was amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Staff are very helpful. Clean room. Loved the toiletries. I had a 10 out of 10 stay. Will go back agagin.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kristy

Stayed 2 nights in Dec 2025

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room cleaning on second day was after 3 pm when we had returned from skiing. Only other complaint is the front door mat was too small for our snowy footwear. Otherwise everything was excellent and we would certainly come again.
Stayed 2 nights in Dec 2025