Ratings based on 625 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Expedia
Polly was kind enough to move me to a quieter unit, so I could work on my book. It took them some trouble and extra cleaning. What a kind extra mile!
Comment from Hotel Management
Mar. 18, 2024 by The Highlands at Sugar, Hotel Management
Hello! Thank you for taking the time to leave us such a good review! We are glad you had a good interaction with our staff as well as enjoyed your stay!
by A traveller
Posted Mar. 17, 2024 on Expedia
The cost was comparable to other places in the area. We chose it for the amenities. The game room and puzzle areas they provided were a big hit with our young boys. The fooseball and ping pong equipment was definitely well used but that actually made us more comfortable in allowing our 4 and 7 year old to use them. They also had two gaming consoles that the kids thought were the greatest. This added huge value to our stay as it was fun and free activity right on property for evenings when we wanted to 'take it slow'. The property is dated. We are aware they are in the process of updating units but we couldn't tell if ours was considered "updated" or not because some things seem to be new (bathroom fixtures, etc.) but other items like flooring and firniture seemed worn or older styles. The staff was extremely helpful. Overall the stay was good. Our kids had a great time and we were so close to Sugar Mountain snow tubing/skiing and the Alpine Wilderness Coaster.
Comment from Hotel Management
Mar. 18, 2024 by The Highlands at Sugar, Hotel Management
Hi Jessica, Thank you for taking the time to leave us a good review! I am so glad you and your family enjoyed your stay with us! The amenities are definitely a fun way to spend your evenings and so glad your children were able to enjoy them! We strive to provide our guests with wonderful experiences and we are so glad you were able to have a great stay and make memories with your family! We hope to see you again. Until then, safe travels!
by A traveller
Nice cozy place
Posted Mar. 13, 2024 on HotelsGreat property in a great location. The unit was clean, roomy and comfortable. My only complaint is the strict checkout time. We were really hoping to get an extra 30 minutes to check out but management was unable to accommodate us. We ended up leaving some valuables behind as we were rushing out the door.
Comment from Hotel Management
Mar. 13, 2024 by Heather McKinney, Assistant General Manager, Hotel Management
Hi Elliott, Thank you for taking the time to leave us a good review! I am so glad you enjoyed your time at The Highlands. We strive for guest satisfaction so I was glad you found our accommodations to be clean and comfortable. I do apologize you felt rushed for check-out as we try to be as accommodating as possible! We hope you choose The Highlands for your future adventures to the mountains! Until then, safe travels.
by A traveller
Posted Mar. 11, 2024 on Expedia
It was very quiet and we liked that there was no one above us. The apartment had all of the amenities we could ask for.
Comment from Hotel Management
Mar. 12, 2024 by The Highlands at Sugar, Hotel Management
Hi Andrea, Thank you for taking the time to leave us a good review! I am glad you enjoyed your stay with us and found that the room offered everything needed for your stay! We hope you continue to choose us for your mountain vacations! Safe travels!
by A traveller from STONE MOUNTAIN
Posted Mar. 9, 2024
This place needs a a major update BADLY! Our rental had paint chips falling from the ceiling! Overall and for the price paid for this rental the property management should fix this space up and bring it up to date! This place feels like you stepped back into the late 70's...
Comment from Hotel Management
Mar. 9, 2024 by The Highlands at Sugar, Hotel Management
Hi Eric, I appreciate you taking the time to leave a review. I do apologize that you thought the unit was outdated despite our recent renovations and new furniture. We do hope you return to give us the opportunity to exceed your expectations. Until then, safe travels.
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by The Highlands at Sugar, Hotel Management
Hello, Thank you for leaving us a good review! We are glad you enjoyed your stay with us!
by A traveller
Posted Feb. 28, 2024 on Expedia
Loved the view and the fireplace. Clean useful
Comment from Hotel Management
Feb. 28, 2024 by The Highlands at Sugar, Hotel Management
Hi Brandon, Thank you for leaving us a 5 star review! We are so glad you enjoyed your stay with us. The views from the resort are gorgeous especially by the fire! Until next time, safe travels!
by A traveller from South Windsor
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by The Highlands at Sugar, Hotel Management
Hi William, Thank you for the 5 star review! We are glad you enjoyed your stay with us! Hope you choose us for any future stays in our area! Safe travels!
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by The Highlands at Sugar, Hotel Management
Hi Jon, Thank you for taking the time to leave us a review! We are glad you enjoyed your stay with us! Hope to see you again whenever your in the area! Until then, safe travels!
by A traveller
Posted Feb. 24, 2024 on Hotels
Such a cozy nice stay!
Comment from Hotel Management
Feb. 27, 2024 by The Highlands at Sugar, Hotel Management
Hi Layla,Thank you for taking the time to leave us a good review! We are glad you enjoyed your time with us and hope to see you again whenever you visit the area! Until then, safe travels!
