Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Dounia,Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent experience during your stay. It's our goal to provide top-notch service and a comfortable environment for our guests, and we're delighted to know that we met your expectations.If you have any specific comments or suggestions on what made your stay excellent, please feel free to share them with us. We appreciate your support and look forward to welcoming you back in the future.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,
by A traveller
Posted Feb. 7, 2024 on Expedia
This hotel is great especially if you need easy access to or from the airport. It is about a 10-15 minute drive away from the airport in a quiet area. There is a free shuttle and breakfast is included. The rooms were modern and very clean. I didn’t use the pool but the sauna was nice. I would definitely recommend the hotel. The front staff also spoke English which is always a benefit when you don’t speak Catalan.
Comment from Hotel Management
Feb. 9, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Marilyn,Thank you for taking the time to share your positive feedback about your stay at our hotel. We're delighted to hear that you found our location convenient, enjoyed the modern and clean rooms, and took advantage of the free shuttle service and included breakfast.We're glad our staff could assist you in English, making your experience even more comfortable. Our Front desk staff speaks fluently englich, french, catalan and spanish, and some italian as well. If there's anything else you'd like to share or if you have any suggestions, feel free to let us know. We look forward to welcoming you back in the future.Best regards,
by A traveller from Scottsdale
Posted Feb. 5, 2024 on Expedia
Outstanding staff, free timely airport shuttle, great room.
Comment from Hotel Management
Feb. 5, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Lorraine,Thank you for your kind words about your recent stay at our hotel. We're delighted to hear that you had an outstanding experience, and we appreciate your positive feedback regarding our staff, free airport shuttle service, and the quality of your room.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to the opportunity of welcoming you back for another great stay.Best regards,
by A traveller
Posted Feb. 1, 2024 on Expedia
Great layover
Comment from Hotel Management
Feb. 2, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Steven,Thank you for sharing your positive feedback about your layover experience at our hotel. We're thrilled to hear that your stay was great. If there's anything specific you enjoyed or if there are ways we can make your future layovers even more enjoyable, please feel free to let us know.We appreciate your choice to stay with us and look forward to welcoming you back in the future.Best regards,
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear John,Thank you for the excellent rating! We're delighted to hear that your experience was top-notch. If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know.We appreciate your positive feedback, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear guest,Thank you for providing your feedback, and we're sorry to hear that your experience didn't meet your expectations. We would appreciate any specific details or concerns you may have encountered during your stay so that we can address them and improve our services.If there's anything we can do to make amends or if you have suggestions for how we can enhance our guest experience, please feel free to share them with us. Your input is valuable, and we want to ensure that future visits are more satisfactory.Best regards,
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Kristine,Thank you for providing your rating. We appreciate your feedback. If there are any specific aspects of your stay that you'd like to share or if there's anything we can do to improve and earn a higher rating on your next visit, please feel free to let us know.We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,
by A traveller
Posted Jan. 18, 2024 on Expedia
Breakfast was not good and was not worth the price at all and they make you pay it on the spot inside the restaurant like you gonna run away. Why not add it to room? It should be free for the high price of this hotel. It is a rip off. Overall i would not recommed it for the price. No sir.
Comment from Hotel Management
Jan. 18, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Mark,Thank you for sharing your feedback regarding your experience with our breakfast service. We sincerely apologize if it did not meet your expectations, and we appreciate your candid comments.We regret if the value did not align with the price for you. Your satisfaction is our priority, and we take your comments seriously. If there are specific aspects of the breakfast or any other part of your stay that you'd like to discuss further or provide additional feedback on, please feel free to reach out to us.We appreciate your honesty, and we hope to have the opportunity to better serve you in the future.Best regards,
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 17, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear guest,Thank you for your perfect rating of 10/10! We're delighted to know that you had a great experience during your stay. If there's anything specific you loved or if there are ways we can make your next visit even better, please feel free to let us know.We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,
by A traveller from Euless
Posted Jan. 14, 2024 on Expedia
It was my first time in Spain… this was a great experience. They definitely made are stay enjoyable.
Comment from Hotel Management
Jan. 15, 2024 by Sergi Hernàndez, GM, Hotel Management
Dear Shanae,Thank you for choosing Sallés Ciutat del Prat Hotel for your first visit to Catalonia! We're thrilled to hear that your experience was great and that we could contribute to making your stay enjoyable.If there are specific moments or services that stood out to you during your stay, we would love to hear more about them. Your positive feedback motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything you'd like to share or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thank you for your kind words!Best regards,
