Ratings based on 936 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by Customer Service, Hotel Management
Thank you for the feedback, Naquia.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
by A traveller
Posted Mar. 1, 2024 on Expedia
My vehicle was broken into and 3,500 worth of merchandise was stolen while in the care of the valet. Also- fire alarm went off multiple times. So if you want a safe and relaxing place to stay - I WOULD NOT recommend the Hilton capitol city. Hotel refused refund. Will never return.
by A traveller
Posted Mar. 1, 2024 on Expedia
Our stay at the Hilton downtown was great. The employees at the Hilton were so kind and helpful. We were really annoying guests having 2 dogs with us, 1 of them being special needs (18y old) and a bunch of luggage because we were there for a wedding. They always opened the doors for us and helped us load and unload our car. They had security at the front door until around 12am every night so it felt safe taking the pups potty at night. I would definitely recommend. There is also a beautiful patio on the 3rd floor that we stayed on, it overlooks the Mississippi.
Comment from Hotel Management
Mar. 2, 2024 by Customer Service, Hotel Management
Mark, it's wonderful to hear your stay at Hilton Baton Rouge Capitol Center was enjoyable. We're delighted to know our dedicated team members provided great assistance and made your stay with your four-legged companions a breeze. It's lovely to know you felt secure and you appreciated our scenic 3rd-floor patio overlooking the river. Your recommendation means a lot to us, and we look forward to your next visit.
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Gus, thank you for taking the time to rate your stay. We are always striving to enhance our guest experience, such as yours, and we hope to win your full approval on your next visit.
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Candice, it's wonderful to see your perfect score for the Hilton Baton Rouge Capitol Center. We're delighted you had such a splendid experience. We hope to have the opportunity to welcome you back soon.
by A traveller
Needs updated
Posted Feb. 27, 2024 on HotelsRoom was super dusty, lady who checked us in was not very friendly, and an alarm went off for 20 minutes at 10pm. The furniture and bathrooms need updated. Good location, but didn’t like anything else about the hotel.
Comment from Hotel Management
Feb. 28, 2024 by Customer Service, Hotel Management
We appreciate your feedback. It's regrettable to hear about your experience with the room cleanliness and an unexpected alarm. We strive to provide the most welcoming and comfortable stay and we're disheartened to hear this wasn't achieved during your time with us. Your constructive feedback regarding the amenities will be taken into consideration. We're glad to know the location was a positive aspect. We hope you give us another chance in the future to demonstrate improvements.
by A traveller
Posted Feb. 26, 2024 on Hotels
no towels trash can not emptied fire alarm rang air condition leaked over toilet maids didn`t understand English
HORRIABLE EXPERIENCE
Comment from Hotel Management
Feb. 27, 2024 by Customer Service, Hotel Management
Kenneth, we regret to hear your stay didn't meet your expectations. We always aim to provide a clean and comfortable environment, and we're sorry if that wasn't the case. Regarding communciation with our colleagues, we appreciate your comment as it helps us improve. We hope to have the opportunity to welcome you again and make your next experience at our hotel a better one.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Service, Hotel Management
Jonathan, it appears that your recent stay did not meet your expectations. While we deeply regret this, we appreciate your feedback. We would appreciate knowing more about what could have been improved to make your stay more enjoyable. Your feedback is valuable in helping us enhance our guest experience. We hope to have another chance to provide you with a superior experience when your travels bring you back to the area.
by A traveller
Posted Feb. 25, 2024
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
Jennifer, thank you for choosing Hilton Baton Rouge Capitol Center. We're so glad your stay was a positive experience. Come back and visit us soon for another memorable visit!
by A traveller
Excellent
Posted Feb. 18, 2024 on HotelsIt Was A Wonderful Stay…, We Had A Blast At Tha Ball.., And Had A Very Nice, Cozy Place To Return Too…, Always A Must Stay….! ⭐️⭐️⭐️⭐️⭐️
Comment from Hotel Management
Feb. 19, 2024 by Customer Service, Hotel Management
Earnest, thank you for sharing your glowing recommendation of the Hilton Baton Rouge Capitol Center. We're thrilled that you had such an enjoyable visit and that you appreciated our cozy accommodations after your exciting time at the ball. It's wonderful to be your go-to hotel and we eagerly look forward to providing more memorable stays in the future.
