4/10 Poor
Mikael
Travelled with family
May 7, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is a solid 4 star experience. Like an average business hotel. It’s far from luxury if that is what you are looking for. The building itself seems to be repurposed and was probably designed for another purpose than hotel. The views from low and mid floors are looking into a neighbourhood that is one you would prefer not to see.
The breakfast was not only busy with long lines of waiting, it was also at best average. Nothing to write about.
Waiting time to check in and check out also long. Maybe they were understaffed or just not properly trained.
Had a water leak in the room and it took them some time to fix.
The bedding felt average, pillows were so so.
The lifts are slow and seem they don’t use all lift packs, perhaps to save money. Again long waiting times. The more I think of it, this hotel isn’t good at all. Anyone that knows a good hotel would be disappointed. For the record this hotel has absolutely nothing in common with Rosewood in HK, which is a great hotel. Think like an upgraded Novotel or maybe an old Sheraton and you would be having the right expectations.
Apologies for the honesty.
Mikael
Stayed 4 nights in May 2025