See all properties

Calista Luxury Resort - All Inclusive

5.0 star property
5-star luxury property near Carya Golf Club, connected to the convention center

Choose dates to view prices

Photo gallery for Calista Luxury Resort - All Inclusive

Exterior
Creator video - submitted by Ovizu Travel Agency
5 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar
Beach bar
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • All-inclusive
  • Pool
  • Room service
  • On private beach

Explore the area

View in a map
Tasliburun Mevkii 19805, Serik, Antalya, 07500
  • Place, Cornelia Golf Club
    ‪4 min drive‬
  • Place, Carya Golf Club
    ‪5 min drive‬
  • Place, Düden Waterfall
    ‪41 min drive‬
  • Airport, Antalya (AYT-Antalya Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Room, Garden View

Frette Italian sheets, premium bedding, Tempur-Pedic beds, minibar

Superior Room, Garden View

8.8 out of 10
Excellent
(6 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Partial Sea View

Frette Italian sheets, premium bedding, Tempur-Pedic beds, minibar

Superior Room, Partial Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • 52 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Dublex Suite

Frette Italian sheets, premium bedding, Tempur-Pedic beds, minibar

Dublex Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, Corner

Suite, Corner

Suite, Corner

  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 159 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for King Suite

King Suite

King Suite

  • 239 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Twin Villa

Non-Smoking (Twin Villa)

Twin Villa

  • 149 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Villa

Single Villa

Single Villa

  • 300 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Double Beds, 2 Twin Beds and 2 Double Sofa Beds

View all photos for Villa Leo

Villa Leo

Villa Leo

  • 1499 sq m
  • 8 bedrooms
  • Sleeps 10
  • 2 Queen Beds, 6 Twin Beds and 3 King Beds

View all photos for Superior Room, Garden View (2 adults and 2 children)

Frette Italian sheets, premium bedding, Tempur-Pedic beds, minibar

Superior Room, Garden View (2 adults and 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Partial Sea View (2 adults and 2 children)

Frette Italian sheets, premium bedding, Tempur-Pedic beds, minibar

Superior Room, Partial Sea View (2 adults and 2 children)

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 84 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Dublex Suite 2+2

Frette Italian sheets, premium bedding, Tempur-Pedic beds, minibar

Dublex Suite 2+2

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Family Connection Room

Superior Family Connection Room

Superior Family Connection Room

  • 104 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

About the area

Serik

Beachside getaway.Your stay at this Belek Golf Area property places you within 3 miles (5 km) of Carya Golf Club and Kaya Eagles Golf Club. Antalya Golf Club is within 6 miles (10 km) and Aspendos Theatre is within 12 miles (20 km).

What's nearby

  • Cornelia Golf Club - 4 min drive - 1.5 km
  • Carya Golf Club - 5 min drive - 2.7 km
  • Lara Beach - 30 min drive - 25.8 km
  • Hadrian's Gate - 40 min drive - 53.3 km
  • Düden Waterfall - 41 min drive - 50.0 km

Getting around

  • Antalya Intl. Airport (AYT) - 36 min drive

Restaurants

  • ‪Cornelia Diamond Lobby Bar - ‬10 min drive
  • ‪Selectum Luxury Lobby Bar - ‬6 min walk
  • ‪Selectum Luxury Main Restaurant - ‬5 min walk
  • ‪Sueno Hotels Restaurant - ‬11 min walk
  • ‪Sueno Hotels Lobby Bar - ‬8 min walk

About this property

Calista Luxury Resort - All Inclusive

5-star luxury property near Carya Golf Club, connected to the convention center
Calista Luxury Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. At Calista Luxury Resort - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Serik property.

  • 600 guestrooms or units
  • 5 levels
  • 7 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 13369 sq ft of conference space
  • 1242 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Calista Luxury Resort - All Inclusive offers 600 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Callos Spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 11 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Private beach, beach cabanas, sun loungers, beach umbrellas
ELA Excellence Resort Belek - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.5 out of 5, Wonderful, 158 reviews
The price is CA $653
CA $738 total
includes taxes & fees
Dec 22 - Dec 23
ELA Excellence Resort Belek - All Inclusive

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 km
  • Free beach shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 5 outdoor tennis courts
  • 8 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Bowling alley
  • Canoeing
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Karaoke
  • Kayaking
  • Library
  • Motor boating
  • Nightclub
  • Paddleboard
  • Parasailing
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Water sports equipment
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Area rugs in public areas
  • Elevator (59 inch wide door)
  • Handrails in hallways (44 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to March 31:
  • One of the dining venues
  • One of the swimming pools
  • Bar/Lounge
  • Beach

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Calista Luxury Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: EUR 200
  • New Year's Eve (December 31) Gala Dinner per child: EUR 0 (up to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 9890

We should mention

  • The seasonal pool will open April 01 and close October 31.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Calista Luxury
Calista Luxury All Inclusive Belek
Calista Luxury Resort Serik
Calista Luxury Serik
Calista Resort
Calista Luxury Resort Belek
Calista Luxury Belek
Calista Luxury Hotel Belek
Hotel Calista Luxury
Calista Luxury Resort Belek, Turkey - Antalya Province
Calista Luxury Resort All Inclusive Belek
Calista Luxury Resort All Inclusive
Calista Luxury All Inclusive
Calista Inclusive Inclusive
Calista Luxury Resort All Inclusive
Calista Luxury Resort - All Inclusive Serik
Calista Luxury Resort - All Inclusive All-inclusive property

Calista Luxury Resort - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 189 out of 257 reviews
Rating 8 - Good. 38 out of 257 reviews
Rating 6 - Okay. 16 out of 257 reviews
Rating 4 - Poor. 6 out of 257 reviews
Rating 2 - Terrible. 8 out of 257 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Danielle, west babylon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this resort. The best pool out of every other luxury resort I’ve been to in Antalya. I wish the food options were more different and better quality. I didn’t like any of the non Turkish sweets they gave (ex: the cakes, beautiful pastries, etc. they tasted like nothing)
Stayed 2 nights in Sep 2025

10/10 Excellent

daley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and activities, amazing desserts

Really enjoyed our stay there. The interior is gorgeous—modern but warm, with plenty of cozy corners and stylish touches everywhere you look. Our room was spacious, airy, and spotless, with every detail taken care of so it felt instantly relaxing. The staff were friendly and attentive without being overbearing. The location is perfect with its own private beach, so you get the sea views without the crowds. The AC gym is not huge, but well-equipped, which was great after all the lounging around in the sun. What really made it memorable, were the activities. They had everything from basketball, beach volleyball, water polo to regular and flying yoga. Arcade access was a great entertainment for a teenager. Everything was organized quite well, so you just needed to show up on time. Live entertainment was quite good too with some fairly professional dance performances, although the inevitable 'magic shows' were somewhat dated and questionable. Food was plentiful with a good variety of healthy, not-so-healthy, and some local cuisine options. But a special thank you has to go to the desserts. I don’t throw this phrase around lightly, but their desserts chef is a genius. The cakes, pastries, mousses and god-knows-what-else-it-was weren’t just delicious—they were art on a plate. Every day felt like a little dessert adventure, and nothing else I’ve tried anywhere compares. Hats off and hands down!
Stayed 11 nights in Jul 2025

6/10 Okay

Sobhi

Travelled with family
Liked: Cleanliness, room comfort

Honest review

The hotel needs an update. The staff don’t speak English most of them, but all speaks Russian. The pool is okay, but you need to wake up early to get a spot! The kids pool don’t have a shadow. The food is the same everyday, and it taste like cow! The spa is way too expensive! 160 euro for massage!
Stayed 7 nights in Jul 2025

10/10 Excellent

Yogeshchandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kids friendly, lovely large room , lots of swimming pool and nice beach ares
Stayed 6 nights in Jun 2025

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Hasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Their services are good.
Stayed 1 night in Feb 2025

10/10 Excellent

KAAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice also in winter

It was a very pleasant stay for our family. The activities of the hotel was very enjoyable for the kids even its a summer hotel. Our kids loved it very much and did not want to leave here.
Stayed 4 nights in Jan 2025

10/10 Excellent

Komronjon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2025

10/10 Excellent

MEHMET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Çok güzeldi özellikle personelleri ilgili ve güleryüzlüydü.
Stayed 2 nights in Jan 2025

10/10 Excellent

Syed Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional service! The staff works tirelessly to keep everything spotless and ensure guests are well taken care of, whether it’s with food, drinks, or assistance. The fitness center is well-equipped, and the spa is spotless and offers a wonderfully relaxing atmosphere. The rooms are spacious and thoughtfully designed, making the stay even more enjoyable. Special mention to Selda, the photographer, whose talent and warmth made our trip even more memorable with beautifully captured moments. A big thank you to Elvira at customer relations for her outstanding service and attention to detail—she truly went above and beyond to make sure we had everything we needed. Also Special thanks to Hussain at the Spa with his excellent customer service. Overall, this hotel absolutely lives up to its 5-star rating, and we can’t wait to return!
Stayed 7 nights in Dec 2024

4/10 Poor

Imran

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
High expectations were not met at this supposed luxury hotel. It looks great, but the customer service on the front desk is shockingly poor. This was off-season, a lot of facilities closed & less guests staying. But, this is meant to be a 5 star luxury hotel which is much more expensive than the other all inclusive around this coastline. On arrival it took a while for anyone to come out and assist with our bag. Even then no-one helped to take in the small bags whilst we had kids with us. First person checked us in spoke English and pleasant and professional. We looked and around and it does look amazing. Then we were led by someone from front desk who didn’t say a single word whilst taking us to our room (admittedly she didn't speak much English but still was a cold welcome to our room). Gave us a room which was in a building away from main restaurant (this became a problem when it was raining constantly trying to take 2 children) We had issues dealing with front desk for a few requests which were just shrugged off. Everything was then discussed with guest relations. Olesya, tried to make amends and offered to cover our transportation to the airport. But this covered over the cracks. As we went to depart at the receptions desk, it is customary for the hotel to chat and ask about our stay, leave with a smile. Instead we were met with a shrug by taking our keys and that’s it. We were glad to leave! Felt like wasted money due to lack of great customer service.
Stayed 5 nights in Dec 2024

10/10 Excellent

Anayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff

Excellent service. Special thanks to Nadia & Nafisa for expeditiously shipping my forgotten items back to me. They were very caring, helpful, and professional. Much appreciated!
Stayed 1 night in Dec 2024

8/10 Good

SUNAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Shabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Andrew

Stayed 4 nights in Nov 2024

10/10 Excellent

Jacqui

Stayed 1 night in Oct 2024

10/10 Excellent

Constantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

It was just perfect !
Stayed 3 nights in Nov 2024

8/10 Good

Malini

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Good choice of food and facilities but some restaurants were closed, nice beach and beach front bar, very relaxing lobby area, as we were celebrating my husband’s birthday, the hotel gave discount on restaurant meal with a birthday cake and champagne and discount on Pavilion hire, overall staff were nice but communication were an issue as most didn’t understand English, Spa experience below average, reception staff not helpful at all but guest relation staff made up for it, unfortunately our rooms were dated with mould in the bathroom, we paid for seaview rooms, sea was very far but rooms were just on top of children swimming pool, so couldn’t use the balcony as it was noisy, we asked reception staff to change our rooms but were told fully booked, our rooms were not cleaned at times and only general tidy up done, very late cleaning times, bin was not emptied one day and tissue box not replaced, overall good experience but would not visit again
Stayed 7 nights in Oct 2024

2/10 Terrible

MARINA

Travelled with family
Disliked: Staff & service
Please don't choose this hotel - it is unsafe. The last day at this hotel all my money was stolen. Somebody opened my purse and completely emptied my wallet. The guest services department never apologized and were rude when they conducted their "investigation". They were not sympathetic and acted as if theft at this hotel was a normal occurence. I would recommend to stay away from this hotel and find a place where safety and security is a priority for hotel staff and management.
Stayed 4 nights in Sep 2024

10/10 Excellent

Irakli, WARRINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Very good resort for families. We are choosing this place since 2015 and the quality of property and services stays well above others. Higly reccomended!
Stayed 10 nights in Sep 2024

2/10 Terrible

Shahin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth it

I’m baffled by the 5-star ratings and the 9/10 ranking for this property. The food is nearly identical every day, with only 10-20% variation from breakfast to dinner, and the quality is subpar for the majority of it. While the drinks and service are acceptable, they don’t justify the 600-800 Euros per night price tag. You can easily find better service and quality at other true 5-star resorts.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ercin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel quality is wonderful. It is really luxury hotel foods are very delicious. I have stayed with my family I recommend this hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hiwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Arti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying at this resort and we absolutely enjoyed our stay. We had seen reviews where people have returned more than once and we are not surprised. The hotel is beautiful with so many facilities and amazing entertainment every night which is not to be missed. We were kindly upgraded to a sea view room. If you are planning a holiday with kids then this is a great safe spot with lots of activities to keep them entertained, and a special kids fun area, games room and a separate pool with water slides. If you're coming as a couple then this is a great resort as you still get privacy as the resort is so big and its a relaxing environment overall. The food was nice with quite a lot of options however the buffet restaurant should have labels clearly stating Vegetarian options as my husband and I almost ate something that had meat in it and it was not visible at all. The breakfast was my favourite and the daily selection of desserts, fresh fruit and salads were the best! If you eat meat you will enjoy their daily barbeque for dinner. The hotel did have a couple of power cuts however it was at no fault of their own and they worked hard to resolve it with minimum disruption and open communication. Overall the hotel was clean and the staff were polite and helpful and we had a lovely time.
Stayed 5 nights in Jun 2024