Poor service and poor facilities. Staff cold, no baggage service, room has 3 lamps, only one working, air condition control broken open - cannot adjust temperature, room telephone has no instruction for dialing out or calling reception, room service has no menu in the room and hi surcharge for room service, no coffee in the room and late cleaning service. Room is not insulated, can hear the family next door talking and playing late. Pool is far and uphill and closes early, don't wear elegant or loose sandals, wear running shoes for hiking uphill :). Breakfast by the busy main street. Staff confirmed the reservation to transfer breakfast to be on the lake at Hotel Milano but it's not true. It's not accepted there.