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Recent Benalmádena Costa hotel reviews by fellow wanderers

Benalma Hotel Costa del Sol

1 out of 5

Posted 1 day ago

Travelocity Verified Review

"Oh boy, where do I start? 1. Check in was a fiasco. We specified non-handicap room when we booked. The first room that Fernando, the staff who checked us in, gave us, was of course, handicap. When we complained, he gave us another room, which is again, handicap. We complained again and he offered us a non-handicap room but it would be bigger, according to him so there will be an upgrade charge of 15 euros per night. We said yes but the room was next to a door being constructed and dust was all over, from the door handle to the floors. Worse, the room was not made. We have photos to prove. Rosa of housekeeping told us another room, same size that we booked, is available. We finally got the room that we paid for. Since the suggested upgrade did not happen, I specifically told Fernando that we should not incur added charge and he said he will make sure. When we checked out, guess what, the hotel was charging us for the upgrade. What??? When we told them what happened, they relented. 2. Staff was incompetent, specifically Fernando. Because of the check-in fiasco, he promised to send us a bottle of wine. We stayed 3 nights, but did we get the wine? NO! 3. Property was not clean. On day 2, ants started coming out of our sink. We have photos to prove. 4. Amenities were useless. Everything--- pool, sauna, spa, closes at 6 PM. There's a tub but no stopper so it's useless. Don't get fooled by this hotel's glitzy photos and ads. This hotel overpromises but severely underdelivers."

A verified traveller stayed at Benalma Hotel Costa del Sol

Holiday World Resort Affiliated by Meliá

4 out of 5

Posted 4 days ago

Travelocity Verified Review

"Globalement, nous avons passé un très bon séjour particulièrement adapté aux familles avec enfants. Quelques points mériteraient cependant d’être améliorés pour rendre l’expérience encore meilleure. La navette reliant l’hôtel au parc aquatique est annoncée à l’accueil comme circulant de 10h à 18h. En réalité, une fois sur place, elle ne fonctionne que de 10h à 14h puis de 14h45 à 18h. J’ai trouvé dommage qu’il y ait une interruption de 45 minutes alors que le trajet est très court. la “piscine intérieure” mentionnée dans la description de l’hôtel n’est pas réellement une piscine accessible librement. Il s’agit en fait du spa facturé 15 €/pers, enfants compris. les piscines extérieures, l’eau était extrêmement froide. Je comprends qu’en Espagne les températures soient généralement élevées, mais selon la période de l’année, chauffer au moins une piscine familiale rendrait le séjour beaucoup plus agréable, surtout avec de jeunes enfants. le buffet était globalement bon et varié, mais il manquait selon moi du gel hydroalcoolique à disposition à l’entrée ou près des buffets. L’hôtel propose bien des excursions via une personne dédiée sur place, mais il faut ensuite se débrouiller soi-même pour rejoindre le lieu de départ des activités. Pour un resort familial, il serait vraiment appréciable d’avoir davantage d’excursions organisées directement depuis l’hôtel avec navette aller-retour incluse."

A verified traveller stayed at Holiday World Resort Affiliated by Meliá

Hotel Best Tritón

5 out of 5

Posted 4 days ago

Travelocity Verified Review

"We walked by the hotel over the last couple of years and had always read good reviews, so this time we decided to experience it for ourselves, and we were very pleased. The quality, service, and beauty of the rooms, as well as everything in and around the hotel, exceeded our expectations. The location is one of the best you can get in; very close to the boulevard, beach, and harbor. We enjoyed both the breakfast and the daily dinners offered for a small additional fee. Personally, I was hoping for a bit more variety in the dinner options throughout the week, but overall the food was very good for the price paid. The rooms are spacious, and we especially appreciated the coffee and complimentary drinks/water provided in the room. One small point of feedback would be that the bathroom could have been cleaned a little more thoroughly. Overall, we had an amazing time. Thank you to Hotel Best Triton for a wonderful stay!"

A verified traveller stayed at Hotel Best Tritón