Ratings based on 805 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from El Dorado Hills
Posted May 27, 2024
Comment from Hotel Management
May 28, 2024 by Katharina Front Desk Manager Administration, Hotel Management
Lieber Michael,Vielen Dank, dass Du Dir die Zeit genommen hast, uns eine großartige Bewertung zu hinterlassen! Es freut uns sehr zu hören, dass Du eine positive Erfahrung mit unserem ibis Hotel gemacht haben. Dein Feedback ist für uns von unschätzbarem Wert, und wir wissen Deine Unterstützung zu schätzen. Wenn Du Anregungen oder zusätzliche Kommentare hast, kannst Du Dich jederzeit an uns wenden. Wir freuen uns darauf, Dich in Zukunft wieder bei uns begrüßen zu dürfen!
by A traveller from Santa Clara
Posted Mar. 3, 2024 on Expedia
None
Comment from Hotel Management
Apr. 14, 2024 by Katharina Front Desk Manager Administration, Hotel Management
Dear Naveen,Thank you for taking the time to leave us a great review! We are very pleased to hear that you had a positive experience with our ibis hotel. Your feedback is invaluable to us and we appreciate your support. If you have any suggestions or additional comments, please feel free to contact us at any time. We look forward to welcoming you back in the future!Best regards
by A traveller
Posted Feb. 10, 2024 on Expedia
My taxi was arranged by IBIS...and the taxi to the airport was RIDICULOUS...79EUROS...IBIS signs a contract with taxi companies and should keep these taxi companies INLINE. Next time, I will use UBER...maximum is 53EUROS from IBIS to the airport...
by A traveller
Posted Feb. 9, 2024 on Expedia
Very close to central ststion which made it easy to get around to the touristy locations
by A traveller
Posted Jan. 19, 2024 on Expedia
by A traveller
Great place
Posted Jan. 8, 2024 on HotelsGreat localisation, very quiet room, amazing Customer Service, room a little too small. Wish they had a real bar inside the hotel not just a fridge with drinks.
by A traveller
Posted Dec. 28, 2023 on Expedia
Perfect location for visiting Berlin . The transport system in Berlin is great so staying close to the main train station is a good idea.
by A traveller
Posted Dec. 20, 2023 on Hotels
by A traveller
Safe, convenient place to stay near Berlin Hbf.
Posted Dec. 5, 2023 on HotelsLocation wise was good as just a 5mins walk fm Main Station. Also quite and safe place to walk fm Station. Breakfast was same everyday, could at least change some items for variety.
Comment from Hotel Management
Dec. 15, 2023 by Johanna, Hotel Management
Dear Eng Kwang., Thank you for taking the time to share your feedback regarding your recent stay at ibis Berlin Hauptbahnhof. We're delighted to hear that our convenient and safe location was helpful for you during your visit. We understand that our breakfast selection may not have met all of your expectations. At ibis, we strive to create a unique guest experience by providing a variety of fresh, healthy options every day. We are sorry if this was not the case during your stay. Again, thank you for sharing your feedback with us and we hope that you will allow us another opportunity to provide you with an exceptional experience.Johanna BossGeneral Manager
by A traveller
Posted Dec. 3, 2023 on Expedia
Don’t expect any usually amenities like fridge, microwave, kettle and safe in your room.
I knew it is part of the cost of operation but this price does not reflect much of these cost saving measures. At least I did not feel the savings was passed to me and I think it all went to ibis company
Comment from Hotel Management
Dec. 14, 2023 by Johanna Boss, Hotel Management
Dear Kang-Wu Philip,Thank you for staying with us at ibis Berlin Hauptbahnhof and for taking the time to provide us with your valuable feedback. We understand that our guests expect to receive certain amenities while staying with us and of course we do strive to offer our guests a pleasant experience while providing them with the best possible value. The mentioned amenities that you missed were not reduced due to cost cutting but are simply not part of the product in general. Most of the mentioned items wont fit into the room and we decided to offer for example kettles at the reception.We take pride in offering competitive rates and excellent service, while also doing our best to pass on cost savings to our guests. Thank you again for your feedback and we hope that you will stay with us again soon.Johanna BossGeneral Manager
