Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 18, 2024
Comment from Hotel Management
May 31, 2024 by Katherine, Hotel Management
Thank you for the high rating! We'd love to hear more about what you enjoyed. Was there anything in particular that made your stay special?
by A traveller
My favorite place to stay
Posted Feb. 28, 2024 on HotelsComment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that our hotel is your favorite place to stay. Your loyalty means the world to us, and we look forward to welcoming you back for many more enjoyable stays in the future.
by A traveller
Posted Feb. 25, 2024 on Expedia
My room was not ready. I was offered an upgrade to a suite at no charge.
The staff is always courteous and accommodating.
Comment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Thank you for sharing your experience with us. We apologize for the initial inconvenience with your room but are glad we could offer you an upgrade to a suite at no extra cost. We appreciate your kind words about our courteous and accommodating staff and hope to welcome you back soon for a seamless stay.
by A traveller
Posted Feb. 24, 2024
Comment from Hotel Management
Mar. 26, 2024 by Katherine, Hotel Management
Thank you for your positive rating! We're delighted to hear you enjoyed your stay. We're always looking to improve—any specific areas you think we can work on?
by A traveller
Posted Feb. 24, 2024 on Expedia
Property was nice and clean.Room did not have toothpaste nor soap to shower.
Comment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Thank you for your feedback. We are pleased that you found our property nice and clean. We apologize for any inconvenience regarding the absence of toothpaste, as it is not a standard room amenity we provide. Your comments will be shared with our team for future improvements. We hope to welcome you back for an even better experience in the future.
by A traveller
Great!
Posted Feb. 24, 2024 on HotelsClean, calm, and great location.
Comment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, calm, and in a great location. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay. If there are any specific aspects you appreciated or any suggestions you have for us, please feel free to share.
by A traveller
Posted Feb. 17, 2024 on Expedia
Good location and clean. However the place was very noisey and very tired. Guests in rooms around were up late and noisey. Some were drinking and yelling, did not feel safe. Heaters, bathroom vents and showers were also very noisey and could be head between rooms. Staff were friendly enough but no security intervention for the late night inappropriate behaviour from other guests.
Comment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Thank you for sharing your experience with us. We are glad you appreciated our location and cleanliness. We apologize for the noise disturbances and any discomfort caused by other guests. Your feedback on the noise levels and safety concerns will be shared with our team for improvements. We appreciate your insights and hope to welcome you back for a more enjoyable stay in the future.
by A traveller
Posted Feb. 16, 2024 on Expedia
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Comment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Thank you for choosing our hotel for your stay. We are glad to hear that you had an okay experience overall. Your feedback is important to us, so if there are any specific areas you think we can work on or any suggestions you would like to share, we are all ears!
by A traveller
Posted Feb. 16, 2024 on Expedia
VERY DISAPPOINTED THIS LAST VISIT!!!! I've stayed at this hotel 8 times in the last four months and never had an issue until this last visit this past weekend. I woke up around 4 AM to use the bathroom and found a bedbug walking on my pillow. I ran to the bathroom with the pillow to confirm in the light that I was not imagining it. I snapped a photo of it, flushed it down the toilet and went straight downstairs to the front desk. While I appreciated that he moved us to another room, the paranoia at that point prevented us from sleeping the rest of the night. In the morning, I spoke with the lady requesting at least a partial refund. She stated she could not offer any refund as we pre-paid through Expedia. We then reached out to Expedia requesting a partial refund. They contacted the hotel who in turn told Expedia they would need to first do an investigation. I received a call from the Manager stating they could not issue a refund but would give me points for a free night stay at any Wyndham resort. She set up a Wyndham account for me and stated it would take 24 hours for the points to appear. Five days later and no points were issued and then have the nerve to deny the partial refund through Expedia!!!
Comment from Hotel Management
Mar. 12, 2024 by Punam, GM, Hotel Management
Dear Michele, Our sincerest apologies for your experience. We can understand the discomfort in finding an insect in your bed. While our staff tried to remedy the situation quickly and move you to an alternate room. You're correct, given the constraints of the reservation it took us time to get you compensation to use towards another stay. I've confirmed the points were issued to you once you acknowledged the creation of a new Wyndham account. Again, our sincerest apologies. We do our best to provide a clean, safe and comfortable environment.
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Katherine, Hotel Management
Your positive review made our day! We are glad you had a wonderful stay. If there are any details or services that stood out to you, or if there are any aspects you feel we could enhance further, we would be grateful for your insights.
