Ratings based on 23 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Please change the shower head
Posted Apr. 5, 2024 on HomeAwayOverall content with this cabin. Keep in mind this is a managed property, not a private residence. Did not meet expectations. The amount of documents that need to be signed were uncoordinated and not sent timely. I was unable to get the code to receive the house key until I called the service number because documents were not sent. The shower head is aimed at the shower wall, it was previously mentioned in another review, yet it has not been fixed. The queen mattress was indented and felt more like a full sized bed. The listed stated there is a coin laundry, but there is none in the cabin or on the premises. The fireplace had wood that was already burnt and they were charging way too much for a new bundle of wood. The people at the service number were kind and helpful but overall the stay could have been better coordinated.
Comment from Hotel Management
Apr. 5, 2024 by VrboOwner, Hotel Management
Hello Laura,
Thank you for your time and feedback. We apologize for the inconvenience you experienced during your stay. We will work to improve our communication process and address the maintenance issues you mentioned. Your comments will be taken into consideration to ensure a better experience for future guests. We hope to have the opportunity to host you again in the future.
Big Bear Cool Cabins
by A traveller
Mountain cabin without the clichè
Posted Apr. 4, 2024 on HomeAwayBeing a timber frame cabin using light wood, the cabin has a much warmer, lighter feel than so many with the dated dark wood confined feel. The main living area is bright and open with vaulted ceiling showing off the open timber. The layout is logical and flows from each room to the next. It was nicely setup with amenities and was clean and inviting.
Close to the village so access to all the shops was very convenient. I do recommend this cabin.
Comment from Hotel Management
Apr. 5, 2024 by VrboOwner, Hotel Management
Hello Paul,
Thank you for your time and feedback. We're glad you enjoyed the warm and open feel of the cabin, as well as its convenient location. We hope to host you again in the future!
Big Bear Cool Cabins
by A traveller
Acorn Cottage is a great place to stay
Posted Mar. 21, 2024 on HomeAwayMy family enjoyed our stay. It was walking distance to a restaurant and snow tubing. The beds were comfy. We would stay again.
Comment from Hotel Management
Mar. 22, 2024 by VrboOwner, Hotel Management
Hello Alan,
Thank you for your time and feedback. We're glad to hear that you enjoyed your stay, and we look forward to hosting you again in the future!
Big Bear Cool Cabins
by A traveller
Fine for a getaway
Posted Jan. 15, 2024 on HomeAwayEasy & close. Fine for a quick trip to the mountains
Comment from Hotel Management
Jan. 16, 2024 by VrboOwner, Hotel Management
Hello Shannon,
Thank you for your time and feedback. We're glad you had a pleasant stay, we hope to see you again soon!
Big Bear Cool Cabins
by A traveller
Close to Village
Posted Oct. 2, 2023 on HomeAwayIt’s a cozy cabin, beautiful inside, queen bed was comfy. Very close to the village in a very quiet neighborhood..
Comment from Hotel Management
Oct. 18, 2023 by VrboOwner, Hotel Management
Hello Vicky,
Thank your time and feedback. We're glad to hear that you enjoyed the cabin and it's location. We hope to see you again soon!
Big Bear Cool Cabins
by A traveller
Great location!
Posted Jun. 1, 2021 on HomeAwaySuper cute cozy cabin in a great location. Walkable to town. Reasonable price. Would definitely stay again.
Comment from Hotel Management
Aug. 23, 2023 by VrboOwner, Hotel Management
Hello Melissa,
Thank you for staying with us and leaving a review. We are so happy you enjoyed your stay with us. We look forward to hosting your next stay with us.
Big Bear Cool Canins
by A traveller
Very nice clean little cottage
Posted Mar. 22, 2021 on HomeAwayGreat experience
Comment from Hotel Management
Aug. 23, 2023 by VrboOwner, Hotel Management
We are very happy to hear you enjoyed your stay. We can't wait to host your many more vacations. Thank you for staying with us!
Big Bear Cool Cabins
by A traveller
My Stay at Big Bear Cabin
Posted Mar. 9, 2021 on HomeAwayMy stay at Big Bear was great!
I really enjoyed it. Cabin was in a quiet neighborhood during my stay, and very close to activities.
The opportunities for a better stay would be...
Cleanliness. There was many spider webs in the living room area and window edges.
Shower head needs replacement.
It be nice to be able to use at least 1 closet for clothes.
Other than that, I enjoyed my time at Big Bear.
Comment from Hotel Management
Aug. 23, 2023 by VrboOwner, Hotel Management
Hi Benjamin,
Thank you for staying with us and leaving a review. We appreciate your feedback and sincerely apologize on behalf of the cleanliness. We will be sure to bring this up with our housekeeping department. We hope to host your next stay a 5 star :)
by A traveller
Great place to stay
Posted Feb. 22, 2021 on HomeAwayAcorn cottage is a great place to stay, close to everything and very clean.
Comment from Hotel Management
Aug. 23, 2023 by VrboOwner, Hotel Management
Thank you for staying with us and leaving a review. We appreciate the feedback.
by A traveller
Cute place
Posted Feb. 13, 2021 on HomeAwayThis place is cute, and the front room is comfortable. The bathroom, specifically the shower, needs updating. Finding were to turn on lights was challenging as the switches weren’t labeled. We were never able to get the fan in the front room to work. The utensils could use an update. Big Bear was super crowded the weekend we were there and social distancing was largely ignored.
Comment from Hotel Management
Aug. 23, 2023 by VrboOwner, Hotel Management
Thank you so much for your feedback. We will forward this over to the owner to address the problems at the cabin. We hope to host you a 5 star next visit.
