2/10 â Terrible
Amy R.
13 mars 2026
Points faibles : Propreté
The home was covered in rodent feces when we arrived. All over the kitchen, including in the drawers, countertops, cooktop and inside the toaster. Every bed had droppings on the covers, inside the sheets and on top of pillows. The living room had droppings on the couches. There was also long hair in the sheets, and some food stuck to the dining table. We contacted the property management company immediately upon arrival (4:55pm) and were promised someone would be there within 45 minutes to assess the situation and either deep clean or move us to another rental. No one ever called, no one ever came. We called 3 times and by 10pm gave up and had to go to the store to purchase our own cleaning supplies (the cabin has absolutely no supplies whatsoever) and were up until 2am washing sheets, quilts and scrubbing all living areas. We had to be at an event at 7am so this was extremely stressful. Upon departure, we still never heard from the host, we sent many photos showing the infestation issues and no reply was ever given. We were unable to cook any meals in the cabin due to everything being contaminated which added additional cost to the trip, along with the cleaning supplies purchased. We live full time in the mountains, I understand that sometimes these things can happen- what is not acceptable is being ghosted by the property management company when the place is uninhabitable without massive cleaning. Hopefully the homeowner finds a new company to manage their property!
Amy R.
Séjour de 3 nuits en février 2026
