Ratings based on 1,164 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Daleville
Posted May 8, 2024
very homelike atmosphere; staff feels like family
Comment from Hotel Management
May 8, 2024 by Ray, Hotel Management
Such a nice compliment, Olinda! We appreciate your business. Please come again.
by A traveller from Billings
Posted Apr. 19, 2024
Very clean
Comment from Hotel Management
Apr. 19, 2024 by Ray, Hotel Management
Thank you so much, Andrea! We are delighted your stay was a success. We hope to see you again soon.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 25, 2024 by Ray, Hotel Management
Perfect! Thank you so much, Dixie!
by A traveller
Posted Feb. 20, 2024 on Hotels
This was my second time staying at this hotel. I was wore out from a long international flight and had a great night's rest - I loved their pillows! I was able to make a cup of coffee in my room the next morning before going downstairs for a hot breakfast. All in all, the room was excellent and the employees were great. I'll definitely be back!
Comment from Hotel Management
Feb. 25, 2024 by Ray, Hotel Management
Thank you, Donita, for making Hilltop your jumping off spot for the airport. We are literally five minutes from curbside! Thank you also for the compliments to our bedding and our staff. We are delighted you enjoyed your time with us and look forward to your next visit.
by A traveller
Posted Feb. 18, 2024 on Expedia
First stay here while visiting son in college. Super convenient, quiet, safe, beds comfy. Like it much better than the more expensive downtown hotels in terms of quiet and comfy. Will definitely return!
Comment from Hotel Management
Feb. 19, 2024 by Lucy, Hotel Management
Wonderful! Thank you so much for letting us know The Hilltop Inn by Riversage has become your home-away-from-home when traveling to the Billings area, Susan. We are honored to know you recognize the value we provide our guests!
by A traveller
A good value
Posted Feb. 17, 2024 on HotelsClean. Economic. Walls are a bit thin, water pressure and tempurature isnt fantastic, but it was relatively comfortable and was clean. Staff was welcoming and helpful. Overall it was well worth the room rate.
Comment from Hotel Management
Feb. 19, 2024 by Lucy, Hotel Management
Thank you, Brian, for letting us know you overall enjoyed your stay at The Hilltop Inn by Riversage. We set Maintenance to your room to verify the shower temperature, but unfortunately the City of Billings determines our water pressure. Please do come back to see us again soon!
by A traveller
Posted Feb. 15, 2024 on Expedia
Great place, nice rooms, desk staff and everyone BUT the day manager this morning was awesome. I am a degreed and practicing entomologist with 40 some years in the field. I got a few Bed bug bites overnight, probably one insect, so a starting infestation... which is how this pest works... I told the desk and the day manager called and left me a VERY dismissive message that they had looked and there was nothing there, and bye. Which means they will not treat and take care of a new problem... And the Managers' Attitude was poor at best. A great place and team, but the leader this morning will find that they have a problem as she did not take me seriously-- this pest is just starting and can be dealt with, but now it will be a problem for others in that room, and soon elsewhere.
Comment from Hotel Management
Feb. 15, 2024 by Lucy, Hotel Management
Thank you for letting us know the parts of your stay you enjoyed, Steven. We also appreciate you letting us know about the less ideal events, and we want to assure you it has the attention of ownership. While we ourselves have verified your room did not have any bedbugs, and that we remain one of the cleanest hotels in Billings, we fully understand your frustrations with our staff. It was not to Riversage standards, you you (as well as anyone reading this review) should know we have taken significant steps with our management. As we said, we take these comments very seriously and expect our staff to meet our stringent Riversage standards of customer service. Thank you!
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Lucy, Hotel Management
Thank you so much, Pamela, for letting us know you overall enjoyed your stay at The Hilltop Inn by Riversage. We sincerely appreciate you selecting our hotel for your Billings travels and hope to welcome you back again soon.
by A traveller
Never Again!
Posted Feb. 14, 2024 on HotelsThought i had reserved a handicap accessible room. They were able to get me into an accessible room AFTER i get a condescending lecture on how i shoud have contacted them directly not going through a 3rd party. Room had one queen bed. These people need to try out these rooms with a actual handicapped person to see their actual functionality. I ended up sleeping on the floor as my husband (handicapped) needed the bed. There was a recliner in the room but the seat springs were creaky and not supportive. I had hoped to sleep in it but while the foot came up , the back only reclined a short ways. We had traveled 0ver 250 miles for medical tests for my husband. As we were checking out, I was once again lectured on how if I had contacted them directly i could have gotten a medical discount. I could not find a direct phone number when i was looking for a room. I am NOT HAPPY with either this hotel nor Expedia services. Oh and the mattress was creaky and broken down.
Comment from Hotel Management
Feb. 14, 2024 by Lucy, Hotel Management
We sincerely apologize for your experience at our hotel, Julie. There was a miscommunication on our part from the Expedia customer service representative with whom you originally spoke. Please know this is not our expectation for service for our guests and we hope you'll give us another shot. Thank you!
by A traveller
Posted Feb. 12, 2024 on Expedia
Found out after I could have got room for less by calling directly
Comment from Hotel Management
Feb. 13, 2024 by Lucy, Hotel Management
Thank you, Bob, for letting us know you overall enjoyed your recent stay at The Hilltop Inn by Riversage. We always encourage our guests to call our Front Desk before finalizing booking -- we're always hear to find ways to help make the stay the best possible. Please do think of us again for any and all future Billings travels!
