Modern Renovated 3 BR beach house - Beach 1 Mile Reviews

Stacy S, I'm so sorry to hear you had a negative experience at my property. I take your feedback very seriously and are committed to providing a good experience for all my guests. I understand that you were disappointed with the cleanliness of the house. I've checked with our cleaning service and the property was cleaned prior to your arrival as it is with all guest arrivals. As for the property location, the property is located in a safe area and the property is secured, our focus is on providing a safe haven for all guests so they can enjoy the time away. I apologize for the problem with the lock, the bottom lock was accidently locked by the housekeeping crew after cleaning for your arrival, but we leave a key in a lockbox so they you can still open the door and have access to the property, as for a delayed response to your phone call, Yes with a having a newborn my phone was on DND but I returned your call within 5 mins. It was disappointing to learn that the hot tub stopped working, we had 2 different repair people come out to attempt to fix it during your stay but after reviewing what was wrong it is something that can’t be repaired. I offered you a partial refund for your stay of $300.00, for the inconvenience. As for the issue with the nearby hotel, sadly we have no control over a disturbance that takes place at a nearby property. Reviewing VRBO rules I have listed what can be referenced to for all guests: • Check-in time: Guests should respect their Host’s check-in window and should not check in before or after the designated window without prior approval from the Host. • Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the VRBO reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host. Addressing your issue with being told to leave early. That is incorrect Your stay was for 6 nights, starting on Saturday November 11-November 17th..Stacy, You didn’t check in until Sunday November12th with no communication to me so I go by the dates that you originally booked, When check out time arrived on November the 17th your departure was past our check out time which is 10am and I called to let you know our cleaners had to come in and start cleaning because we had another guest checking in at 4pm. Again there was no communication from you or any requests made for a later departure time on the 17th of November. Our goal is to provide a 5 Star stay for all of our guests. We are sorry that our location wasn't conducive for you. We have received 5 Star reviews from our guests as hosts and provide a clean , safe environment for all of our guests.