Ratings based on 3,847 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 10, 2024
Good
Comment from Hotel Management
Apr. 10, 2024 by GM, Hotel Management
Paul, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Best Regards, Sam Sudah General Manager
by A traveller
Posted Apr. 9, 2024
Close to airport
Limited places to eat
Comment from Hotel Management
Apr. 9, 2024 by GM, Hotel Management
Thank you for taking the time to provide your feedback, Patrick. We appreciate you sharing how much you enjoyed our proximity to Logan Airport, yet we want to apologize for any inconvenience caused by the lack of dining options in our immediate vicinity. We appreciate your choice to stay with us and hope to welcome you again on your next visit to Boston.Best Regards, Sam Sudah General Manager
by A traveller from South Portland
Posted Apr. 9, 2024
Comment from Hotel Management
Apr. 10, 2024 by GM, Hotel Management
Heather, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Sam Sudah General Manager
by A traveller
Posted Apr. 8, 2024
Comment from Hotel Management
Apr. 29, 2024 by GM, Hotel Management
Julianne, thank you for taking a moment to rate your experience. We are pleased knowing you enjoyed your time with us. We appreciate your choice to stay at Hampton Inn Boston-Logan Airport and hope to welcome you back again soon!Best Regards, Sam Sudah General Manager
by A traveller
Posted Apr. 5, 2024
Comment from Hotel Management
Apr. 25, 2024 by GM, Hotel Management
Cerrithwen, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for taking a moment to let us know you enjoyed your time with us. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Sam Sudah General Manager
by A traveller
Posted Apr. 3, 2024
I arrived at the hotel after booking with Travelocity, only to find out that Travelocity changed my booking from that day (April 1) to the following day (April 2nd) when I was scheduled to fly out. I'm not sure why when I clicked on 4/1/2024 for a one night check in/reservation??!!
Thankfully the hotel clerk changed the date to the correct day! I hope Travelocity will NOT be charging me or refunding my payment to them.
I've always had a good experience with Travelocity until this major snafu...!!
Please reply with an answer.
Comment from Hotel Management
Apr. 3, 2024 by GM, Hotel Management
Thank you for choosing our hotel and for your comments, Robert. We certainly regret hearing of the difficulties you experienced with your booking, and we would advise you to reach out to Travelocity support directly regarding your concerns. It was our pleasure hosting your stay, and we hope we will have another occasion to welcome you back and exceed your expectations in the future.Best Regards, Sam Sudah General Manager
by A traveller
Posted Apr. 3, 2024
Having to make a deposit to park not once but twice is horrible. Then had to give another deposit not once but twice so we don't steal their towels. If I would have known this up front I would have stayed somewhere else!!!!!
Comment from Hotel Management
Apr. 3, 2024 by GM, Hotel Management
Robert, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. Please accept our sincere apologies for any disappointment caused by our security deposits. We appreciate you sharing your concerns and hope you will consider giving us another chance so that we can show you the flawless stay you deserve. Thank you once more; we hope you will visit us again soon. Best Regards, Sam Sudah General Manager
by A traveller
Posted Apr. 1, 2024
Close to the airport, had to go off property to get a martini (Renegades!)
Comment from Hotel Management
Apr. 1, 2024 by GM, Hotel Management
Gary, thank you for the great review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient location to Logan Airport. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Sam Sudah General Manager
by A traveller
Posted Mar. 12, 2024
Nice updated rooms but loud guests above the 3rd floor. Some dirty/pink residue in the shower/bath area. Ample pillows that were comfy!
Comment from Hotel Management
Mar. 12, 2024 by GM, Hotel Management
Maggie, thank you for taking the time to share with us about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any inconvenience caused by the disruptive noise above your room in addition to the bathroom cleanliness issues you noted. We are grateful for each of your comments and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Best Regards, Sam Sudah General Manager
by A traveller
Posted Mar. 8, 2024
Comment from Hotel Management
Mar. 9, 2024 by Manager, Hotel Management
Dear Julie,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards, Sam Sudah General Manager
