Ratings based on 868 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 7, 2024
Comment from Hotel Management
May 29, 2024 by Andres - Assistant General Manager, Hotel Management
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.
by A traveller
Posted Mar. 25, 2024
Front desk was not available when we showed up to check in. There was a note displayed saying they would be back but we waited for a while and eventually left to grab a snack. It was late so I really just wanted to check in and get to bed so that was a little discouraging. When we came back the woman at the front desk was very nice and pleasant! I am sure there is a staff shortage as like everywhere so it wasn’t a huge deal for us, just a little inconvenient.
Comment from Hotel Management
Mar. 25, 2024 by Shaoxi Jian, Hotel Management
Dear Lynn, we are sorry for your recent experience at our property. We apologize of shortage of staff currently. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A traveller
Posted Mar. 3, 2024 on Expedia
During my stay I was bit by bed bugs while I was sleeping. And now I have to get medical attention to make sure I’m good
Comment from Hotel Management
Mar. 4, 2024 by Andres , Hotel Management
Good morning,I want to apologize again about the situation you had at our property. As mentioned yesterday when we spoke, we have gone in and have adjusted the reservation for you per the issue. Again we would like to apologize about this and are working on getting this rectified. Please let us know if you have any questions about this.Thank you and have a great day
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Shaoxi Jian, Hotel Management
Dear Hanna, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.
by A traveller
Posted Feb. 25, 2024 on Hotels
Rooms weren’t clean, small like smoke and had a bad odor. Will never go back to this hotel. Doors are dirty l, bathroom was broken, just not a clean and welcoming sight at all. Will never recommend it to anyone
Comment from Hotel Management
Mar. 16, 2024 by Shaoxi Jian, Hotel Management
Dear Haynes, we are sorry for your recent experience at our property. We will train our staff and improve our guest approach to provide qualify service and cleanliness to make sure that this is not happening again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A traveller
Posted Feb. 21, 2024 on Expedia
Everything was great
Comment from Hotel Management
Feb. 21, 2024 by Shaoxi Jian, Hotel Management
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
by A traveller
Posted Feb. 21, 2024 on Expedia
Poor service, dirty and overall horrible experience.
Comment from Hotel Management
Feb. 21, 2024 by Shaoxi Jian, Hotel Management
We would like to start off by apologizing for your recent experience at our property. We will use this incident as a way to train our staff and improve our guest approach to provide qualify service and cleanliness to improve our overall experience. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
Nice and quiet
Comment from Hotel Management
Feb. 20, 2024 by Shaoxi Jian, Hotel Management
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
by A traveller
Posted Feb. 18, 2024 on Expedia
They have roaches in the kitchen area that has been a problem for years now according to previous reviews. The staff does nothing about it and they dont want to refund your money
Comment from Hotel Management
Feb. 19, 2024 by Shaoxi Jian, Hotel Management
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A traveller
Posted Feb. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Shaoxi Jian, Hotel Management
Dear Cristina, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.
