Ratings based on 856 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 1, 2024
My stay was years ago and can not remember much.
by A traveller
Posted Mar. 11, 2024
Comment from Hotel Management
Apr. 6, 2024 by Managment, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A traveller
Posted Mar. 9, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Zaria Garnes, Hotel Management
Thank you for taking the time to share your positive experience at our La Quinta Inn & Suites! We are delighted to hear that you enjoyed your recent stay with us.Providing exceptional service and comfortable accommodations is our top priority, and we are thrilled that our team members at the front desk were able to make your stay memorable with their friendly and helpful assistance.Your satisfaction is the best reward for our efforts, and we truly appreciate your kind words. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the near future.If there is anything we can do to make your next stay even more pleasant, please do not hesitate to let us know. We look forward to serving you again soon!
by A traveller
Posted Mar. 7, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Zaria Garnes, Hotel Management
Thank you for taking the time to share your positive experience at our La Quinta Inn & Suites! We are delighted to hear that you enjoyed your recent stay with us.Providing exceptional service and comfortable accommodations is our top priority, and we are thrilled that our team members at the front desk were able to make your stay memorable with their friendly and helpful assistance.Your satisfaction is the best reward for our efforts, and we truly appreciate your kind words. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the near future.If there is anything we can do to make your next stay even more pleasant, please do not hesitate to let us know. We look forward to serving you again soon!
by A traveller
Posted Mar. 7, 2024 on Expedia
I got NO SLEEP, because another guest with small children kept me awake all night. They were crying, yelling and running around in the hallway outside my room. The staff did nothing about it, even after I called them. They also refused to move me to another room.
Comment from Hotel Management
Mar. 8, 2024 by Zaria Garnes, Hotel Management
Thank you for bringing your recent experience to our attention. Please accept our sincerest apologies for the disturbance caused by noise from other guests during your stay at La Quinta Inn & Suites. Your comfort and rest are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand how disruptive noise disturbances can be, especially during the night, and we sincerely apologize for the inconvenience you endured. Our team should have taken immediate action to address the situation and ensure that you were able to enjoy a peaceful and restful stay.Rest assured, we will be reviewing our procedures and protocols to ensure that incidents like this are handled promptly and effectively in the future. Additionally, we apologize for any inconvenience caused by our inability to relocate you to another room.Your feedback is invaluable to us, and we appreciate your understanding as we work to improve our guest experience. If there is anything further we can do to address your concerns or make amends for the inconvenience you experienced, please do not hesitate to contact us directly.Thank you for choosing La Quinta Inn & Suites, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Zaria Garnes, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at La Quinta Inn & Suites. I want to extend my sincere apologies for any aspects of your experience that did not meet your expectations.We strive to provide all our guests with a comfortable and enjoyable stay, and it's disheartening to hear that we fell short during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement.If you would be willing to share more details about your stay and the specific areas that you feel need improvement, I would greatly appreciate the opportunity to address them directly. Your satisfaction is our top priority, and I want to ensure that we take the necessary steps to make things right.Please feel free to reach out to me directly so that we can discuss your concerns further and work towards resolving any issues you encountered.Thank you for choosing La Quinta Inn & Suites, and I hope we have the opportunity to welcome you back for a much-improved experience in the future.
by A traveller
Posted Feb. 29, 2024
Comment from Hotel Management
Mar. 25, 2024 by Zaria Garnes, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at La Quinta Inn & Suites. We are thrilled to hear that you had an enjoyable experience with us. Providing our guests with a comfortable and memorable stay is always our top priority, and we are delighted that we were able to meet your expectations.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another wonderful stay in the near future.
by A traveller from Red Oak
Posted Feb. 26, 2024 on Expedia
Shower was lukewarm not hot
Shower head had no bracket
Dresser drawer was broken
No Kleenex
Comment from Hotel Management
Feb. 26, 2024 by Zaria Garnes, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at La Quinta Inn & Suites. We sincerely apologize for the inconveniences you encountered during your visit.Your comments regarding the lukewarm water temperature, lack of a shower head bracket, broken dresser drawer, and absence of Kleenex are deeply concerning to us. Please know that we take these matters seriously and will address them promptly with our maintenance and housekeeping teams to ensure that they are resolved effectively.We understand the importance of providing our guests with comfortable and functional accommodations, and it is disappointing to hear that we fell short of meeting your expectations in this regard.We appreciate your feedback as it allows us the opportunity to make improvements and enhance the overall guest experience. If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to let us know.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 25, 2024 by Zaria Garnes, Hotel Management
Thank you very much for sharing your positive experience with us following your recent stay at La Quinta Inn & Suites. We are thrilled to hear that you had a great stay with us.At La Quinta, providing exceptional service and creating memorable experiences for our guests is our top priority. We are delighted that our team members were able to contribute to your enjoyable stay and make you feel welcome and comfortable throughout your visit.Your kind words are greatly appreciated and serve as a testament to the hard work and dedication of our staff. We will be sure to pass along your compliments to our team members, as they take great pride in ensuring that every guest has a pleasant and memorable experience with us.Thank you once again for choosing La Quinta Inn & Suites. We look forward to welcoming you back for another fantastic stay in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
First, all of the staff were great and accommodating. The issue was the property needs an overhaul. Torn carpet and curtains in our room, with the door to our room being very dirty and had a big gap at the portion of the door where the lock is located. So, obviously someone had worked hard to get into the room. I had to wedge a chair under the inside handle to just feel a little safe. The next big issue was the elevator. It felt very unsafe as it jumped and lurched and even seemed to swing from side to side as we entered and as it was moving down. I looked and there was no safety inspection posted in the elevator so who knows how long it’s been running without proper inspection.
Comment from Hotel Management
Feb. 21, 2024 by Zaria Garnes, Hotel Management
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at La Quinta Inn & Suites. While we are pleased to hear that you found our staff accommodating, we sincerely apologize for the issues you encountered with the condition of your room and the elevator.Please rest assured that your concerns have been brought to the immediate attention of our maintenance and housekeeping teams. It is unacceptable for our guests to experience torn carpet, curtains, and a dirty door in their room. Your safety and comfort are of utmost importance to us, and we take your comments regarding the door security very seriously. We will be conducting a thorough investigation into this matter to ensure that all of our guests feel secure during their stay.Additionally, we are deeply concerned about the condition of the elevator and the lack of a visible safety inspection. The safety and well-being of our guests are non-negotiable, and we will be addressing this issue with our management team to rectify the situation promptly.We sincerely apologize for any inconvenience or discomfort these issues may have caused you during your stay. Your feedback is invaluable to us as we strive to continuously improve our facilities and services.If you choose to stay with us again in the future, please do not hesitate to reach out to me directly, and I will personally ensure that your experience exceeds your expectations.
