Ratings based on 541 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Expedia
Checking processes is stupid, we had to walk 15 mins to another hotel to get the keys and back another 15 after skiing. Room had temperature settings fixed to very hot, we slept witht the window open the entire night, bed was mediocre for the price we paid. Hot tub was closed and had to take a hot bath in my bathtub. No breakfast, i would recommend find a days inn or something and save some money
Comment from Hotel Management
Mar. 2, 2024 by Vacasa Reviews Team, Hotel Management
Varun, thank you for your review. We apologize for any inconvenience you experienced when you visited us. Our goal is to provide carefree stays, and your feedback helps us to understand that some areas could be improved. We regret that we did not meet your expectations during your recent stay. Thank you for sharing your thoughts, and we hope to have the opportunity to provide a better experience in the future!
by A traveller
Posted Mar. 13, 2020 on Expedia
by A traveller from WI
Posted Mar. 8, 2020 on Expedia
This unit (W330) was listed as a full kitchen with a king bed. Instead it had a dorm size refrigerator that froze all our food. It had a toaster that you needed to place by the bathroom sink which had the only reachable outlet. It had poor lighting with one bedside lamp that had no outlet accessible.
The check in process with Wyndham was odd with the offic inside the ski shop. Would never go back.p to this property.
by A traveller
Clean and comfortable. Lots of space for a group
Posted Feb. 24, 2020 on HotelsComment from Hotel Management
Mar. 6, 2020 by Silvia- River Mountain Lodge, Hotel Management
Great to hear you had a wonderful experience with your stay. More importantly, our staff will appreciate the effort they have put into cleanliness. Thanks for staying with us. We appreciate your feedback!
by A traveller
River mountain lodge
Posted Feb. 22, 2020 on HotelsVery convenient for skiing. Checkin was a bit confusing as two desks that didn’t work with each other. Nice new restaurant on bottom floor
Comment from Hotel Management
Mar. 6, 2020 by Silvia - River Mountain Lodge , Hotel Management
Great to hear you enjoyed the convenient skiing. The two desks for check-in can be a bit confusing when there is more than one management company for the same property as every unit is individually owned. More importantly, our staff will appreciate the feedback. Thanks for staying with us. We appreciate your feedback once again!
by A traveller
Posted Feb. 17, 2020 on Expedia
Comment from Hotel Management
Mar. 6, 2020 by Silvia - River Mountain Lodge, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Feb. 1, 2020 on Hotels
Loren give us the worst customer service! She is a liar and not nice at all. She was the baddest person in all town!!!! Other than her, everything was fine same with the rest of the people in the hotel that was really friendly and helpful!!
But Loren its not supposed to work with people at all !!!!
by A traveller from Denver
Posted Jan. 28, 2020 on Expedia
The hot tub and pool were nice, and the location was excellent. I was disappointed in the cleanliness of the place, as the surfaces had not been cleaned. The shower in the upstairs bathroom did not work properly. Also, when the neighbors were super noisy at 1am and I called reception, they transferred me to another “reception” who said they couldn’t do anything, so I had to confront them myself.
Comment from Hotel Management
Mar. 6, 2020 by Silvia - River Mountain Lodge , Hotel Management
Sorry to hear about the unfortunate experience. It can be a bit confusing when there is more than one management company for the same property as every unit is individually owned. More importantly, we will communicate with our staff and partners in regards to your concerns. Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Jan. 26, 2020 on Expedia
Comment from Hotel Management
Mar. 6, 2020 by Silvia - River Mountain Lodge, Hotel Management
hanks for staying with us. We appreciate your feedback!
by A traveller from KS
Posted Dec. 30, 2019 on Expedia
We liked that it was right at the bottom of 4 O'clock run, so basically a ski-in accommodation. We also like the bus stop right in front of the building. The underground parking was warm and safe.
We had a mild frustration regarding the mandatory ski check-in, which stemmed from the staff's lackadaisic attitude toward retrieving your skis and getting you out the door. We missed a bus on one occasion due to "be with you in a minute" while the staff conversed behind the counter and in the office.
Comment from Hotel Management
Jan. 21, 2020 by Guest Services, Hotel Management
Thank you for the feedback. We are glad you enjoyed your stay. We will share this information with the HOA managers who operate the ski check.
