Ratings based on 578 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Expedia
Looking slightkybtired but still had great character
by A traveller
Nice decor
Posted Mar. 17, 2024 on HotelsNice reception and bar decor .Rooms adequate for an over night stay .
Car park expensive and very tight to park the car .
Comment from Hotel Management
Mar. 30, 2024 by Kelly GM, Hotel Management
Dear Peter,I am pleased that overall you had a good stay with usKind regardsKellyGeneral Manager
by A traveller
Posted Mar. 14, 2024 on Expedia
We stayed in a sea view room which was a nice size with lovely views but the windows were not soundproof or insulated so they were noisy and cold to sit by and kept me awake. Service was lacking at breakfast on the Tuesday morning and had to ask other guests where they got there cooked breakfast from as it wasn’t out for selection, so my husband asked someone cleaning tables and he asked us what we wanted! No choice given! Wednesday completely awful with a coach load of people in the very small breakfast room, we couldn’t move but were shown to seats buy a nice man and told it was self service, easier said than done with all the people I can tell you!!
Unfortunately Tuesday when we got up the weather was horrible so we stayed in our room after breakfast and at 12 we went down to the bar to get lunch to find it shut till 4:30 so we had to brave the wind and rain to find some food! We then came back after a lot of walking to relax with a drink before dinner only to find the bar was now closed till 6pm all very frustrating! The hotel looks good but needs updating and better service. Three star rating at best! Car park too expensive too!
Comment from Hotel Management
Mar. 30, 2024 by Kelly GM, Hotel Management
Dear Lynne,I am disappointed to read your review as this is not reflective of service received and I will review this with our Food and Beverage ManagerKind regardsKellyGeneral Manager
by A traveller
Posted Mar. 11, 2024 on Expedia
I reserved a room at the Mercure for my partner's birthday, and our experience from the moment we arrived was exceptional. The convenience of parking right next to the hotel was a plus. Upon arrival, we were warmly greeted by the hotel manager, Marta, who was incredibly kind and attentive. She presented my partner with a birthday card, chocolates, and a complimentary drink at the bar. The hotel itself was stunning, with impeccable cleanliness and thoughtful design touches. Our superior room exceeded expectations, boasting spaciousness and cleanliness. The bathroom, complete with a large shower and bath, was a highlight. Our balcony offered a lovely sea view and comfortable seating. Great room amenities, including air conditioning and a posh coffee machine. The reception desk staff were always available, although we found everything we needed already in place. The breakfast was outstanding, with a wide variety of options and a picturesque sea view. The full English breakfast was one of the best ive had, the product was great quality and so fresh. The attentive staff again during breakfast meant we never went without. Overall, we couldn't find a fault with this hotel. It has now become our preferred choice for our visits to Brighton, thanks to the exceptional service provided by the lovely manager Marta, absolute first class service
Thank you, Mercure, for making our stay so special. Emma and Juliet
Comment from Hotel Management
Mar. 17, 2024 by Kelly GM, Hotel Management
Dear Emma and Juliet,I am delighted that Marta stood out for your she is certainly a shining star on Reception.I am pleased that you had an excellent stay with us and hope you enjoyed your time exploring Brighton.Kind regardsKellyGeneral Manager
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 17, 2024 by Kelly GM, Hotel Management
Dear Marc,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager
by A traveller
Most helpful and friendly staff ever!!
Posted Mar. 9, 2024 on HotelsFrom start to finish this was an amazing stay! Every member of staff was the most helpful and friendly people we could ask for. Especially Barry 😍. Great location, lovely rooms, delicious breakfast. We will be back asap!
Comment from Hotel Management
Mar. 17, 2024 by Kelly GM, Hotel Management
Dear Beverley,Thank you for your 10/10 review I am delighted that you had a perfect stay with us and that Barry provided excellent customer serviceKind regardsKellyGeneral Manager
by A traveller
Posted Mar. 6, 2024 on Expedia
Loved breakfast , wanna come back just for them hashbrowns
Comment from Hotel Management
Mar. 17, 2024 by Kelly GM, Hotel Management
Dear Safia,I am delighted you enjoyed our Breakfast and our Hash browns are super tasty!Kind regardsKellyGeneral Manager
by A traveller
Posted Mar. 3, 2024 on Expedia
Dated
Comment from Hotel Management
Mar. 17, 2024 by Kelly GM, Hotel Management
Dear David,I am disappointed that you feel we are dated, the Hotel is Grade 2 listed but had a refurbishment completed in 2019 along with some recent updates to our Bar and Terrace.Kind regardsKellyGeneral Manager
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Kelly GM, Hotel Management
Dear Rosalind,I am pleased that your scores reflect a good stay with usKind regardsKellyGeneral Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Kelly GM, Hotel Management
Dear Taran,Thank you for your 10/10 review and I am delighted that reflects a great stay with usKind regardsKellyGeneral Manager
