6/10 Okay
Robyn, Torquay
Sep 21, 2025
Liked: Cleanliness
We were excited to visitand then it stopped dramatically. All we could here were jackhammers. Upon arrival to our room we had a double and not a twin as requested. I go back down stairs and reception were arguing that I booked a Double, no, here is the booking from Expedia. Reception reallocate a new room, my friend takea the bags and walks into a room that was occupied ! He goes back downstairs with our luggage and allocated a new room (without guests). The sound proofing was bad considering we were on the Osbourne Hotel side of the hotel and their music goes until 3am (not ideal for sleep even with earplugs). The bathroom had no available space for 2 wetpacks, not space in shower to put your products, the toilet seats should be slow close (even cinemas have these). 2 Towels for 2 ppl, we are accustomed to 2 towels per person as someone always needs to wash their hair. In saying this, the bed was comfortable and rooms clean. A few small going forward would make the stay more pleasant. Location was great, close to great wine bars, food. But we wont stay their again! We are seasoned travellers and cost didnt stack up to what was on offer.
Robyn
Stayed 2 nights in Sep 2025