Ratings based on 673 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 20, 2024
Nice and clean
Comment from Hotel Management
May 21, 2024 by Guest Relations Management, Hotel Management
Hi Brenda!Thanks for telling me about your experience! We're so glad to hear that you liked how clean and nice our hotel was during your stay. Cleaning up after ourselves is always a top concern for us, and we're glad that it added to your general happiness. Do not be afraid to let us know if there is anything else we can do to make your next visit even better. We can't wait for you to come back for another great stay!
by A traveller
Posted May 1, 2024
Breakfast offered was powdered eggs, some kind of wierd sausage, biscuits, gravy, white bread (no bagels), Frosted Flakes, cheerios, and make-your-own waffles. I just wanted half a bagel.
Comment from Hotel Management
May 2, 2024 by Guest Relations Management, Hotel Management
Dear Debi,We truly appreciate you sharing your experience with us! It's wonderful to hear your thoughts, and we're delighted that you took the time to provide feedback. While we're glad you enjoyed various breakfast options like our make-your-own waffles and assortment of cereals, we're sorry to hear that we missed the mark with the bagel selection. Your feedback is invaluable to us, and we'll certainly take it into consideration for future improvements. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!
by A traveller
Posted Apr. 27, 2024
Just ok
Comment from Hotel Management
Apr. 29, 2024 by Guest Relations Specialist, Hotel Management
Hi Roger,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A traveller
Posted Mar. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Guest Relations Management, Hotel Management
Dear Craig, We're glad to hear about your experience with us! Thank you for sharing your feedback and giving us a solid 4 out of 5 rating. We're delighted that you enjoyed your stay, and it's fantastic to know that we could contribute positively to your time here. We're always striving to make every guest's experience exceptional, so your feedback is incredibly valuable to us. We can't wait to welcome you back for another memorable stay in the future!
by A traveller
Posted Mar. 20, 2024
Centrally located for our trip
Comment from Hotel Management
Mar. 21, 2024 by Guest Relations Management, Hotel Management
Hi Robert!We're glad to hear that the central location of our hotel made your trip easier! Our location in the middle of the city makes it easy for our guests to get to all the sites and services they want, making for a smooth and enjoyable stay. We work hard to give our guests not only comfy rooms but also great locations that make their stay better overall. Thanks for choosing to stay with us. We hope to see you again soon for another great visit!
by A traveller
Posted Mar. 18, 2024
Clean and convenient for our race weekend
Comment from Hotel Management
Mar. 19, 2024 by Guest Relations Management, Hotel Management
Hi Robert!We're glad to hear that you liked how clean our hotel was and how convenient it was for your race weekend! Our main goal is always to make sure our guests are relaxed and feel welcome, so it's great to hear that we met your needs. Thank you so much for your visit. We hope you had a great time and look forward to having you back soon for another great time. Glad you picked to stay with us!
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Guest Relations Management, Hotel Management
Dear Danny,We're truly sorry to see your experience fell so short of expectations. Your feedback, though brief, speaks volumes, and we take it seriously. We're committed to providing exceptional service and comfort to all our guests, and we regret that we missed the mark during your stay. If you'd be willing to share more details about your experience, we'd greatly appreciate the opportunity to address the issues you encountered and work towards making it right. Thank you for bringing this to our attention.
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Guest Relations Management, Hotel Management
Hi Sharon!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Guest Relations Management, Hotel Management
Dear Scott,We sincerely apologize for the unpleasant experience you had while visiting us. Your rating says it all, and although we acknowledge that problems do happen, we are sorry if we didn't live up to your expectations. We really regret if we didn't meet your expectations this time around. Our goal is to make every guest feel appreciated and at ease during their visit. We value your input greatly and will move quickly to fix any issues you bring up in order to improve the experience for all of our visitors. In the future, we hope to have the chance to have you back and provide you the wonderful experience you deserve.
by A traveller
Posted Mar. 8, 2024 on Expedia
Hard to get to if not from area
Comment from Hotel Management
Mar. 8, 2024 by Guest Relations Management, Hotel Management
Dear Tina,We truly appreciate your feedback and apologize for any inconvenience you experienced in reaching our hotel. We understand that accessibility is crucial for our guests, and we are actively exploring ways to improve directions and transportation options to ensure a smoother arrival experience for visitors who may not be familiar with the area. Your input helps us identify areas for enhancement, and we're committed to making your next stay more seamless. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.
