Ratings based on 220 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 5, 2024 on Expedia
Personnel is totally customer oriented and friendly.
Comment from Hotel Management
Feb. 24, 2024 by Mabel Gonzalez, Booking executive, Hotel Management
Dear Eugenia,Thank you for your kind words regarding our staff. We are delighted to hear that you found our personnel to be customer-oriented and friendly. Providing exceptional service is our top priority, and we are thrilled that our team's dedication to guest satisfaction made a positive impression on you.We look forward to welcoming you back on your next visit and continuing to exceed your expectations.Best regards
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Mabel Gonzalez, Ejecutiva de reservas, Hotel Management
Estimado¡Nos complace enormemente saber que tu estancia fue calificada con un 10/10! Agradecemos sinceramente tu generosa calificación y comentario. Nos alegra saber que pudimos cumplir con tus expectativas y que disfrutaste de tu tiempo con nosotros.Esperamos tener el placer de recibirte nuevamente en el futuro. Si hay algo específico que destacaste y que te gustaría compartir para que podamos seguir mejorando, no dudes en hacérnoslo saber.Agradecemos tu preferencia y esperamos verte pronto.Saludos cordiales,
by A traveller
Posted Jan. 24, 2024 on Expedia
Our check in was delayed for 30 min .
Comment from Hotel Management
Jan. 26, 2024 by Mabel Gonzalez, Booking executive, Hotel Management
Dear Karli,We sincerely apologize for the inconvenience caused by the delay in your check-in. We understand the importance of a smooth and timely arrival experience, and we regret any inconvenience this may have caused.Please be assured that we are actively addressing the issue to prevent a recurrence. Your feedback is valuable to us, and we appreciate your understanding.If there's anything specific you would like us to address or if you have any further comments, please feel free to share. We hope to have the opportunity to make it right on your next visit.Best regards,
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Mabel Gonzalez, Ejecutiva de reservas, Hotel Management
Estimado KattiaAgradecemos sinceramente tu calificación de 10 puntos. Nos alegra saber que tu experiencia fue satisfactoria. Esperamos con entusiasmo recibirte nuevamente en el futuro.Saludos cordiales,
by A traveller
Great place for a vacation in the Caribbean!
Posted Jan. 7, 2024 on HotelsThe service at the restaurant was amazing. Customer Service is an A+++++.
The structure of the hotel is in very good shape!
Comment from Hotel Management
Jan. 26, 2024 by Mabel Gonzalez, Booking executive, Hotel Management
Dear Carlos,Thank you so much for your fantastic feedback! We're thrilled to hear that you had an amazing experience with the restaurant service and found our customer service to be top-notch (A+++++). Additionally, we appreciate your positive remarks about the excellent condition of the hotel structure.It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything specific you loved or any additional feedback you'd like to share, please feel free to let us know.Best regards,
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 26, 2024 by Mabel Gonzalez, Departamento de reservas., Hotel Management
Estimado Eddy,Agradecemos sinceramente tu calificación de 5 puntos. Nos alegra saber que tu experiencia fue satisfactoria. Esperamos con entusiasmo recibirte nuevamente en el futuro.Saludos cordiales,
by A traveller
Posted Dec. 30, 2023 on Expedia
Best value for the money. We stayed here two nights, surrounding is very beautiful, we got to see dart poison frog, Iguana, monkeys, sloth, and variety of birds morning and evening around the hotel. Location is quite and walkable to the beach, restaurants and shops. Food at the restaurant is very good, my kids had pasta and it was one of the beat pasta we had on the trip with fresh ingredients. Staff was very nice. Overall we ranked this place very high compared to other places we stayed in Costa Rica.
Comment from Hotel Management
Dec. 30, 2023 by Mabel Gonzalez, Departamento de reservas., Hotel Management
Thank you for recognizing us as the best value for money! We're thrilled that you enjoyed the beautiful surroundings and wildlife during your two-night stay. It's wonderful to hear that your kids loved the pasta at our restaurant. Our team works hard to provide top-notch service, and we appreciate your kind words. We look forward to welcoming you back in the future. Cheers to more memorable experiences!
by A traveller
Improve furniture and make space usable.
Posted Dec. 25, 2023 on HotelsIt was large but empty bedroom. No usable closet space no hangers no hair dryer. I had to place my luggage on the floor. No furniture at all
Comment from Hotel Management
Dec. 26, 2023 by Mabel Gonzalez, Departamento de reservas., Hotel Management
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We will take your comments into consideration to enhance our amenities and provide a more comfortable experience for our guests in the future. If there's anything else you would like to share, please let us know. Your input is valuable to us, and we hope to have the opportunity to serve you better in the future
by A traveller
Posted Sep. 17, 2023 on Hotels
Comment from Hotel Management
Sep. 19, 2023 by Kaina White departamento de reservas., Hotel Management
Hola Margot.¡Nos complace mucho saber que tu experiencia en el Hotel Terrazas del Caribe fue excepcional y que nos diste una calificación perfecta de 10/10! Estamos comprometidos en brindar el mejor servicio y comodidad a nuestros huéspedes, y tus comentarios positivos son una gran motivación para nuestro equipo. Esperamos verte de nuevo pronto y que sigas disfrutando de tus estancias con nosotros. ¡Gracias por elegirnos y por compartir tu opinión!
by A traveller
Posted Jul. 20, 2023 on Expedia
Comment from Hotel Management
Aug. 9, 2023 by Kaina White departamento de reservas., Hotel Management
¡Hola Racy, nos alegra mucho que haya tenido una experiencia excepcional durante su estadía! Agradecemos sinceramente su calificación perfecta de 5 sobre 5. Nuestro equipo se esfuerza constantemente por brindar un servicio de la más alta calidad y crear momentos inolvidables para nuestros huéspedes. Esperamos darle la bienvenida nuevamente en un futuro cercano y seguir superando sus expectativas. ¡Gracias por elegirnos y por su generosa valoración!
